[All remote jobs](https://jobicy.com/jobs.md)Open role[![Braze logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/86f743f0-221-1.png)](https://jobicy.com/company/braze.md)Remote opportunity at[Braze](https://jobicy.com/company/braze.md) # Customer Success Manager II Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/braze.md)Share30 Aug 2026Published23Listing views1Application actions29 Sep 2026Apply before Opportunity details ## About this role. AI SummaryBraze is hiring a Customer Success Manager II to manage a portfolio of mid-market and larger technology customers in Spain. The role owns renewals, retention, net retention, adoption, account health, customer advocacy, and expansion opportunities. The CSM will act as a strategic advisor, coordinate with Account Executives, Technical Support, onboarding, and solution teams, and lead regular business reviews. Candidates need 2–5 years of relevant customer success, implementation, onboarding, or project-management experience, along with English and Spanish fluency. This is a remote Spain role that may require onsite customer visits and international travel. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines commercial accountability for renewals and retention with strategic product adoption across complex, multi-stakeholder SaaS accounts. It requires proactive analysis, cross-functional coordination, bilingual communication, and the ability to manage competing customer priorities in a fast-moving environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$95,000US market range$75k–$120k0$132k AI insightNo salary range is disclosed in the posting; the figures are estimated US-market annual base salary benchmarks in USD for a mid-level SaaS Customer Success Manager. Actual compensation in Spain may differ materially based on local market practices, experience, variable pay, and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Client Retention](https://jobicy.com/jobs?search_keywords=Client%20Retention.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Net Revenue Retention](https://jobicy.com/jobs?search_keywords=Net%20Revenue%20Retention.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[English and Spanish](https://jobicy.com/jobs?search_keywords=English%20and%20Spanish.md) Sample interview questionsHow do you build a success plan for a new customer after onboarding?I begin by confirming the customer’s business goals, success metrics, stakeholders, timeline, and current product maturity. I translate these into a shared plan with prioritized use cases, adoption milestones, owners, and review dates, then revisit it regularly as customer priorities change. Describe how you would identify and address churn risk in a SaaS account. I would combine product-usage signals, engagement levels, support trends, renewal timing, stakeholder changes, and achievement of stated outcomes. Once risk is identified, I would validate the cause directly with the customer, create a recovery plan with clear actions and executive alignment where needed, and track progress through regular check-ins. How do you balance a customer’s strategic needs with commercial goals such as renewals and expansion? I focus first on measurable customer value, because sustained adoption and outcomes are the foundation for renewal and growth. By linking additional features or services to a documented business need and success plan, I can surface expansion opportunities credibly while preserving the trusted-advisor relationship. Give an example of managing multiple stakeholders with competing priorities. I would map stakeholders by influence, objectives, and concerns, then establish a shared view of the desired outcome. I use structured communication, documented decisions, and regular checkpoints to resolve conflicts, while escalating early when alignment or executive sponsorship is required. How would you explain a technical product capability to a non-technical marketing stakeholder? I would avoid jargon and start with the customer’s use case and expected business outcome. I would use a simple example or workflow, explain what actions the capability enables, and confirm understanding through a practical next step such as a guided configuration or adoption milestone. At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. As a Customer Success Manager in our South team you will work closely with agile, technology-focused brands to help them realize value from their investment in Braze. What you’ll do * Own client renewals, retention and net retention targets for your customers * Be your customers’ main point of contact and trusted advisor at Braze * Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment * Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze * Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze * Proactively analyze your customer product usage to identify opportunities and risks to account health * Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews. * Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development * Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze. * In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly * Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity. * You will likely spend time onsite with customers and may travel [internationally] Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role. Who you are You are passionate about customer success and find satisfaction in helping your customers achieve great things. You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with agile, technology savvy scale customers with between 100 and 1,000 employees. * You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve * You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly * You’re known for being a “team player.” We just can’t emphasize this enough * You build great relationships with colleagues and customers * You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others * You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities * You have excellent time management skills * You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc * 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management * Verbal and written fluency in English and Spanish WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country [here](https://www.braze.com/company/careers/how-we-hire#benefit-section). More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: * Competitive compensation that may include equity * Retirement and Employee Stock Purchase Plans * Flexible paid time off * Comprehensive benefit plans covering medical, dental, vision, life, and disability * Family services that include fertility benefits and equal paid parental leave * Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend * A curated in-office employee experience, designed to foster community, team connections, and innovation * Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching * Employee Resource Groups that provide supportive communities within Braze * Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We’re committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision. Please contact us at [talentdata.privacy@braze.com](mailto:talentdata.privacy@braze.com) for any requests or questions. To find out more about our hiring process, check out [this page](https://www.braze.com/company/careers/how-we-hire). Notice Regarding Automated Employment Decision Tool (NYC Local Law 144) Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at [talentdata.privacy@braze.com](mailto:talentdata.privacy@braze.com) promptly after applying. A summary of the most recent bias audit results for such tool is available [here](https://www.braze.com/company/legal/bias-audit-candidates). Please see our[Candidate Privacy Policy](https://www.braze.com/company/legal/privacy-policy-job-candidates) for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. Show more [Apply now >](https://jobicy.com/jobs/152124-customer-success-manager-ii-3.md) > Annual salary information is not provided for this position. 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