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# Intake Counsellor – Philippines

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/lyra-health.md)Share31 Aug 2026Published24Listing views1Application actions30 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryThis role provides telephonic, solution-focused and evidence-based counselling to employees of client companies through an Employee Assistance Program. The counsellor must hold a master's degree in Psychology or Counselling and an active Philippine PRC registration as a Registered Psychologist or Registered Psychometrician. Tagalog and English fluency are essential, while prior EAP experience is preferred. The successful candidate must be willing to relocate to Malaysia, with work-permit sponsorship provided but relocation and accommodation costs borne by the employee.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThe position requires licensed clinical expertise, sound judgment within a short-term counselling framework, and the ability to support potentially sensitive employee concerns remotely. High-quality bilingual communication and appropriate triage, confidentiality, and boundary management are critical.

## Salary analysis

Estimated compensation compared with the broader PHP market for similar roles.

Estimated job medianHighly competitivePHP60,000PHP market rangePHP50k–PHP70k0PHP77k

AI insightThe disclosed monthly remuneration is PHP 50,000 to PHP 70,000, with a midpoint of PHP 60,000 per month. This range is consistent with a licensed counselling or EAP-focused role in the Philippine market, though the relocation requirement to Malaysia may affect the overall value of the offer.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Telephonic counselling](https://jobicy.com/jobs?search_keywords=Telephonic%20counselling.md)[Employee Assistance Program (EAP)](https://jobicy.com/jobs?search_keywords=Employee%20Assistance%20Program%20EAP.md)[Evidence-based counselling](https://jobicy.com/jobs?search_keywords=Evidence-based%20counselling.md)[Short-term counselling](https://jobicy.com/jobs?search_keywords=Short-term%20counselling.md)[Psychological assessment](https://jobicy.com/jobs?search_keywords=Psychological%20assessment.md)[Crisis support](https://jobicy.com/jobs?search_keywords=Crisis%20support.md)[PRC licensure](https://jobicy.com/jobs?search_keywords=PRC%20licensure.md)[Tagalog](https://jobicy.com/jobs?search_keywords=Tagalog.md)[English communication](https://jobicy.com/jobs?search_keywords=English%20communication.md)[Client confidentiality](https://jobicy.com/jobs?search_keywords=Client%20confidentiality.md)

Sample interview questionsHow do you structure a short-term, solution-focused counselling session over the phone?I begin by establishing privacy, rapport, and the client's immediate goals. I assess the presenting concern, risks, strengths, and available supports, then use focused questions to identify practical next steps. I close by summarizing the plan, confirming understanding, and arranging appropriate follow-up or referral where needed.

How would you respond if an employee disclosed thoughts of self-harm during an intake call?

I would remain calm, compassionate, and direct while completing an immediate risk assessment covering intent, plan, means, timeframe, and protective factors. Based on the level of risk, I would follow the EAP's crisis protocol, facilitate urgent local support or emergency intervention, and document the interaction accurately while maintaining confidentiality within legal and clinical limits.

What steps do you take to protect confidentiality in telephonic EAP counselling?

I explain confidentiality and its limits at the beginning of the interaction, verify that the client is in a private and safe setting, and collect only information necessary for care. I follow secure documentation practices and share information only according to consent, organizational policy, and applicable legal or safety requirements.

How do you adapt your counselling approach for Tagalog- and English-speaking clients?

I match the client's preferred language and communication style while avoiding jargon and checking understanding throughout the session. I remain sensitive to cultural values, family dynamics, and stigma that may affect help-seeking, while maintaining evidence-based and nonjudgmental care.

Why is EAP experience valuable for this role, and how would you manage a workplace-related concern?

EAP work requires balancing empathy with brief, goal-oriented intervention and clear knowledge of referral pathways. For a workplace-related concern, I would clarify the employee's needs, assess wellbeing and safety, help identify coping strategies and options, and avoid acting as an investigator or sharing confidential details with the employer without appropriate authorization.

### Intake Counsellor – Philippines

* Job requirement details:
* -Primary role: To provide high quality solution-focused counselling and information support services telephonically to employees of our client companies. Provide evidence-based counselling support.
* Qualifications required: Minimum of Master’s in Psychology or Counselling.
* – Active and Valid registration with the Professional Regulation Commission (PRC) as Registered Psychologist or Registered Psychometrician. If your master’s degree is counselling, you must hold a valid license to practice counselling in the
* Ability to provide counselling within a short – term framework.
* A Person has to be willing to relocate to Malaysia, we will sponsor a working permit, but the person needs to bear their own relocation and accommodation.
* Tagalog and English languages are essential.
* Experience in the Employee Assistance Program (EAP) field preferrable.
* Remuneration: On an average between – PHP 50,000 to PHP 70,000 per month. (This depends upon profile and Interview feedback).

### Compensation

### Additional Information

Show more

[Apply now >](https://jobicy.com/jobs/152132-intake-counsellor-philippines.md)

*

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