[All remote jobs](https://jobicy.com/jobs.md)Open role[![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg)](https://jobicy.com/company/dandy.md)Remote opportunity at[Dandy](https://jobicy.com/company/dandy.md) # Customer Experience – Dental Lab Technician – Fixed (UK) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/dandy.md)Share31 Aug 2026Published27Listing views0Application actions30 Sep 2026Apply before Opportunity details ## About this role. AI SummaryDandy is seeking an experienced fixed dental lab technician to provide real-time, customer-facing clinical and technical support to dentists. The role centers on reviewing treatment plans and digital case designs, troubleshooting scanning and workflow issues, and coordinating clinician feedback with internal lab teams. Candidates need at least three years of dental technician experience and two years of 3Shape CAD/CAM experience with implant and crown-and-bridge cases. This is a UK-remote, full-time position with scheduled GMT shifts and an emphasis on fast, high-quality support in a fully digital lab environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires specialized dental laboratory knowledge, strong 3Shape CAD/CAM capability, and sound judgment on clinically sensitive cases. Managing several live conversations while meeting tight case deadlines makes the work technically demanding and fast paced. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$70,000US market range$55k–$85k0$94k AI insightNo actual salary or pay range is disclosed in the posting; the stated $400B figure describes the dental industry and is not compensation. The figures shown are estimated annual USD US-market compensation for an experienced customer-facing dental lab technician with digital CAD/CAM specialization; actual UK compensation may differ. ## Core skills Skills and capabilities most closely associated with this opportunity. [Dental laboratory technology](https://jobicy.com/jobs?search_keywords=Dental%20laboratory%20technology.md)[3Shape CAD/CAM](https://jobicy.com/jobs?search_keywords=3Shape%20CADCAM.md)[Implant cases](https://jobicy.com/jobs?search_keywords=Implant%20cases.md)[Crown and bridge](https://jobicy.com/jobs?search_keywords=Crown%20and%20bridge.md)[Digital dental workflows](https://jobicy.com/jobs?search_keywords=Digital%20dental%20workflows.md)[Clinical customer support](https://jobicy.com/jobs?search_keywords=Clinical%20customer%20support.md)[Treatment planning](https://jobicy.com/jobs?search_keywords=Treatment%20planning.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md) Sample interview questionsHow do you approach reviewing a complex implant case with a clinician in real time?I first confirm the prescription, implant system, scan body, opposing dentition, and clinical objective. I then review the scan quality and proposed design, explain any risks or limitations in clear clinical language, and agree on specific next steps with the clinician before documenting the outcome. Describe your experience using 3Shape for crown-and-bridge and implant design. I have used 3Shape workflows to assess scans, establish margins and insertion paths, design crowns and bridges, and manage implant-related components. I focus on following validated design standards while escalating cases when scan quality, component compatibility, or clinical requirements create uncertainty. What would you do if a doctor is frustrated because a digital case is delayed or requires additional information? I would acknowledge the impact on the doctor and patient, explain the issue concisely, and identify the fastest actionable resolution. I would remain empathetic, avoid unnecessary jargon, set a realistic expectation for the next update, and coordinate internally to prevent further delay. How do you manage multiple live chat, phone, and video support requests at once? I triage requests by clinical urgency, patient impact, and whether the case is blocking production. I keep concise notes, communicate expected response times, resolve straightforward workflow questions promptly, and escalate high-risk or highly technical issues through the appropriate channel. How do you translate clinician feedback into useful instructions for a lab production team? I convert the feedback into specific, measurable design or production requirements, such as margin adjustments, occlusal changes, emergence profile expectations, or aesthetic priorities. I confirm ambiguous details with the clinician and provide the lab team with complete context so the requested outcome is clear and traceable. Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We’re looking for experienced and dedicated Customer Experience Dental Lab Technicians – Fixed to join Dandy. You’ll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor. ### What You’ll Do * Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools. * Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. * Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes. ### What We’re Looking For * 3+ Years in a Dental Technician Role * 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases * Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices * Technologically adept with the ability to learn and navigate dental design platforms quickly. * Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care. * Previous experience in a customer-facing lab role is preferred. * Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights. * Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly. * Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously. * Desire to work in a fast-growing and rapidly changing fully-digital lab environment. * Ability to meet tight deadlines while maintaining exceptional quality standards across every case. * Available shifts: 10am – 7pm GMT, 11am – 8pm GMT, 12pm- 9pm GMT Req ID: J-1134 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/). Show more [Apply now >](https://jobicy.com/jobs/152154-customer-experience-dental-lab-technician-fixed-uk.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Technical Support](https://jobicy.com/categories/technical-support.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg) Dandy Aug 31 ### [Customer Experience – Dental Lab Technician – Removables (UK)](https://jobicy.com/jobs/152157-customer-experience-dental-lab-technician-removables-uk.md) Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify… * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Aug 31 ### [Hypercare Representative](https://jobicy.com/jobs/152156-hypercare-representative.md) What Makes Cloudbeds UniqueAt Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties… * ![Vercel logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/a6aded72-221.png) Vercel Aug 31 ### [Senior Manager, Solutions Architect](https://jobicy.com/jobs/152130-senior-manager-solutions-architect-2.md) About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built…. * ![Carvana logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e51d2af2-221.jpeg) Carvana Aug 30 ### [Systems Administrator, Remote Field Services](https://jobicy.com/jobs/152099-systems-administrator-remote-field-services.md) About Carvana At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana… * ![TeamSnap logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/01/WRILS-210112010303-582315.png) TeamSnap Aug 30 ### [Customer Support Specialist](https://jobicy.com/jobs/152077-customer-support-specialist-6.md) 🌎 About Us At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out… * ![NetBox Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/df239a55-221.png) NetBox Labs Aug 30 ### [Senior Customer Support Engineer](https://jobicy.com/jobs/152075-senior-customer-support-engineer-3.md) About the Role As a Customer Support Engineer (CSE) at NetBox Labs, you are the technical partner your customers rely on. You immerse yourself in their world, learn how they… * ![NCR Voyix logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2fcbc094-221.png) NCR Voyix Aug 30 ### [Customer Engineer – Auckland](https://jobicy.com/jobs/148936-customer-engineer-auckland.md) About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services… * ![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png) Supabase Aug 29 ### [Support Engineer (EMEA)](https://jobicy.com/jobs/152053-support-engineer-emea.md) Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are… * ![Echodyne logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/271d5f4a-221.png) Echodyne Aug 29 ### [Solutions Engineering Integration Specialist](https://jobicy.com/jobs/151977-solutions-engineering-integration-specialist.md) Radar Reinvented. Echodyne offers the world’s first compact solid-state true beam-steering radar for a wide range of industries and applications. Our high-performance radars work in all weather and are designed… * ![D2L logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/0ac958a8-221.jpg) D2L Aug 29 ### [Bilingual Product Support Analyst (Canadian French)](https://jobicy.com/jobs/151964-bilingual-product-support-analyst-canadian-french.md) D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation…