[![Image](https://upload.wikimedia.org/wikipedia/commons/8/82/Telegram_logo.svg) Fresh remote jobs, sorted by category — join Jobicy on Telegram › Fresh remote jobs on Telegram ›](https://t.me/JobicyJobs) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Toptal logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/346ce7fb-221.png)](https://jobicy.com/company/toptal.md)Remote opportunity at[Toptal](https://jobicy.com/company/toptal.md) # Matching Operations Coordinator Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/toptal.md)Share31 Aug 2026Published36Listing views3Application actions30 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis remote Matching Operations Coordinator role manages communications between talent on client engagements and internal Toptal stakeholders. The coordinator owns assigned accounts, tracks project status, escalates or helps prevent disputes, and identifies potential upsell and cross-sell opportunities. Success requires highly organized execution, precise written communication, process adherence, and independent judgment in a fast-paced remote environment. The role also contributes to process documentation, onboarding, operational analysis, and continuous improvement initiatives. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role is moderately challenging because it combines account coordination, stakeholder communication, operational follow-through, and judgment under changing priorities. It does not require deep technical specialization, but it demands consistent accuracy, ownership, and strong written communication across multiple accounts. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$65,000US market range$50k–$80k0$88k AI insightNo actual salary is disclosed in the posting, so these are estimated US-market annual base-salary figures in USD for a mid-level operations and account-coordination role requiring 2–3+ years of experience. Estimated market range: $50,000–$80,000, with an estimated midpoint of $65,000; actual compensation may vary by worker location, employment arrangement, and company pay practices. ## Core skills Skills and capabilities most closely associated with this opportunity. [Operations coordination](https://jobicy.com/jobs?search_keywords=Operations%20coordination.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Talent communication](https://jobicy.com/jobs?search_keywords=Talent%20communication.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Google Sheets](https://jobicy.com/jobs?search_keywords=Google%20Sheets.md)[Google Docs](https://jobicy.com/jobs?search_keywords=Google%20Docs.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Remote collaboration](https://jobicy.com/jobs?search_keywords=Remote%20collaboration.md) Sample interview questionsHow would you manage communication across several talent accounts while ensuring no important update is missed?I would maintain a structured account tracker with ownership, project status, next actions, deadlines, risks, and communication history. I would prioritize time-sensitive client or talent issues first, set follow-up reminders, and use consistent update templates so stakeholders receive clear and timely information. Describe how you would handle a talent member who has become unresponsive during an active client engagement. I would first review the account context and previous communication, then send a concise, professional follow-up through the appropriate channels. If there is no response within the defined process timeline, I would escalate to the relevant internal stakeholders, document each action, and help develop a contingency plan to protect the engagement. How do you use operational data to improve a process? I start by defining the problem and reviewing relevant measures, such as response times, dispute frequency, account status trends, or task completion rates. I look for recurring bottlenecks, validate the pattern with qualitative feedback, propose a targeted process adjustment, and measure results after implementation. Give an example of making a decision with limited information while following established guidelines. I would identify the decision required, verify the applicable process and available facts, and select the option that best aligns with documented policy and customer impact. I would document my rationale, communicate the decision to affected stakeholders, and escalate only when the situation falls outside my authority or presents material risk. What practices help you succeed as an independent remote contributor? I plan work around clear priorities and deadlines, keep my status visible, and proactively communicate blockers or risks early. I also create reliable documentation, protect focused work time, and use regular check-ins to remain aligned while retaining ownership of my day-to-day execution. ### About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the [world’s largest fully remote workforce](https://www.toptal.com/remote-work-playbook). We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. ### Job Summary As a Matching Operations Coordinator, you will play a pivotal role in facilitating communication between talent and internal team members within our organization. Your primary focus will be to own and maintain effective communication channels with talent while managing various administrative tasks to ensure streamlined operations and job performance. We are seeking individuals who demonstrate exceptional organizational skills, confidence, and possess strong written and verbal communication abilities, with keen attention to detail. This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English. ### Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. * Act as the primary point of contact for communication between talent who are hired on client engagements and internal Toptal stakeholders. * Independently manage communication through various channels to ensure seamless interactions and information sharing. Written communication is especially important. * Follow up with talent within assigned accounts to understand project status, identify and pursue up-sell and cross-sell opportunities, proactively prevent disputes, and share relevant updates with stakeholders as needed. * Manage and execute various tasks and actions associated with assigned accounts to ensure smooth operations and job performance. * Maintain proactive and timely communication with the team via Slack or Zoom during designated working hours. * Organize and update process guidelines, making them easily accessible for team reference. * Assist in onboarding new team members to ensure a smooth integration process. * Support the completion of ad-hoc strategic projects, as needed. ### In the first week, expect to: * Complete onboarding and integration into Toptal. * Familiarize yourself with Toptal’s culture, history, and vision. * Learn team tools, processes, and reporting mechanisms. * Gain proficiency with Toptal’s platform. ### In the first month, expect to: * Understand team processes, policies, and content repository. * Familiarize yourself with various teams at Toptal and their contributions to company success. * Begin executing tasks with support from other team members. ### In the first three months, expect to: * Independently execute various tasks and actions associated with assigned accounts based on defined processes. ### In the first six months, expect to: * By having a full grasp of the role, start making your own contributions to our strategies, while exercising discretion and independent judgment. * Be an integral part of the Matching team’s success. ### In the first year, expect to: * Act as a subject matter expert on the Matching Operations Coordinator role. ### Qualifications and Job Requirements: * Bachelor’s degree is required. * 2-3+ years of experience in coordination, operations support, or customer support roles. * Excellent written and oral communication and stakeholder management skills. Good communication is at the core of everything we do. You must be able to maintain clear, timely, and smooth communication with talent and internal stakeholders, ensuring alignment and preventing communication gaps or misunderstandings. * Excellent organizational skills and strong attention to detail. You are highly organized, know how to work efficiently, and prioritize execution. * You should be a self-starter who thrives on accountability and managing your own workflow, tasks, and assigned accounts. * Ability to work independently at a high professional level. You are expected to take ownership of your responsibilities, manage your workload effectively, exercise sound judgment, and maintain a high standard of professionalism with limited supervision. * You need to be able to follow processes expertly. When faced with limited data, you need to be able to make decisions that follow given guidelines. * Adaptability. Our processes and priorities may evolve rapidly. You need to be able to learn and adapt to change quickly. * Willingness to collaborate, share knowledge, and learn from teammates. * Proficiency in Google Sheets and Google Docs for data processing and presentation. * Data analysis and data-driven decision making. Experience analyzing operational data, identifying trends, and translating data into actionable insights is a plus. * Continuous Improvement. You proactively identify opportunities to improve processes, increase efficiency, and use data and feedback to inform better ways of working. * Project management experience or technical background is advantageous. * Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts. * You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do. ### Compensation ### Additional Information Show more [Apply now >](https://jobicy.com/jobs/152191-matching-operations-coordinator.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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