[All remote jobs](https://jobicy.com/jobs.md)Open role[![Nextiva logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5863278d-221.jpeg)](https://jobicy.com/company/nextiva.md)Remote opportunity at[Nextiva](https://jobicy.com/company/nextiva.md) # Junior Expansion Account Executive (Small Business Accounts) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/nextiva.md)Share31 Aug 2026Published24Listing views2Application actions30 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis junior Expansion Account Executive role focuses on growing revenue from an existing small-business customer base through upselling and cross-selling Nextiva’s AI-powered customer experience platform. The position requires proactive multichannel outreach, discovery-led conversations, value-focused demonstrations, and disciplined management of pipeline and forecasts in Salesforce. Candidates need at least two years of sales, account management, or customer-facing experience, strong English fluency, resilience, and a consistent ownership mindset. It is a remote role across Mexico, with an onsite expectation for employees located within 80 kilometers of the Guadalajara office. Performance is measured through expansion revenue, pipeline quality, customer relationships, and reliable execution in a high-activity sales environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role is early-career but requires consistent prospecting within existing accounts, commercial discovery, demos, and ownership of a revenue pipeline. Success depends on resilience, CRM discipline, and the ability to communicate business value clearly to customers in English. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$75,000US market range$60k–$95k0$105k AI insightNo numeric compensation is disclosed; “competitive base salary + uncapped commission” cannot be parsed into an actual salary range. The figures shown are estimated annual USD market compensation for a US-based junior SMB expansion/account executive role, reflecting typical base salary and variable-pay expectations; actual compensation for this Mexico-based position may differ materially. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-Selling](https://jobicy.com/jobs?search_keywords=Cross-Selling.md)[SMB Sales](https://jobicy.com/jobs?search_keywords=SMB%20Sales.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Discovery](https://jobicy.com/jobs?search_keywords=Customer%20Discovery.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[Pipeline Management](https://jobicy.com/jobs?search_keywords=Pipeline%20Management.md)[Sales Forecasting](https://jobicy.com/jobs?search_keywords=Sales%20Forecasting.md)[SaaS Sales](https://jobicy.com/jobs?search_keywords=SaaS%20Sales.md) Sample interview questionsHow would you identify an upsell opportunity within an existing SMB account?I would review the customer’s current product usage, business context, support history, and account goals before reaching out. In discovery, I would ask open-ended questions about workflow gaps, growth plans, customer-experience challenges, and desired outcomes, then recommend only solutions that directly address a verified need. Describe how you stay organized when managing many customer follow-ups. I use the CRM as my source of truth, documenting each interaction, next step, decision-maker, and opportunity stage immediately. I prioritize work by customer value, urgency, engagement signals, and close date, while using task reminders and a consistent daily outreach cadence to prevent opportunities from stalling. How would you handle a customer who says they are satisfied with their current Nextiva setup and do not need anything else? I would acknowledge their satisfaction and avoid forcing a pitch. I would ask a few concise questions about upcoming priorities, changing customer expectations, and any manual or inefficient processes, then offer a relevant insight or resource; if no need exists, I would schedule an appropriate future check-in and maintain the relationship. What would you do if you were behind target halfway through the month? I would assess my funnel to identify whether the gap is caused by insufficient activity, weak conversion, poor qualification, or delayed follow-up. I would increase targeted outreach, focus on high-potential accounts and actionable next steps, ask my manager or peers for coaching on blockers, and track daily leading indicators to adjust quickly. How do you explain an AI-powered customer-experience solution to a nontechnical business customer? I would avoid technical jargon and begin with the customer’s operational goal, such as reducing response times or helping employees handle more inquiries efficiently. I would explain AI in practical terms, connect it to a specific workflow and measurable outcome, and validate understanding with examples relevant to their business. ### Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) are expected to work onsite to support collaboration, speed, and execution. Drive Customer Growth. Deliver Better Outcomes. At Nextiva, we’re transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We help organizations grow revenue, operate more efficiently, and build lasting customer relationships through Amazing Service® and innovation. We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions. How You’ll Make an Impact As an Expansion Account Executive, you will partner with existing Nextiva customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes. This is a proactive, ownership-driven role. Success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of Nextiva’s AI-powered platform. What You’ll Do * Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base * Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities * Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs * Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes * Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce * Operate with Accountability: Take full ownership of your performance, activity, and results * Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers * Position AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experience What Success Looks Like * Consistently meeting or exceeding expansion revenue targets * Maintaining a disciplined, well-managed pipeline and follow-up cadence * Demonstrating strong business acumen in identifying and solving customer challenges * Effectively incorporating AI tools into your workflow to improve productivity and outcomes * Building trusted relationships with customers through professionalism and reliability (this is a role where you will interface directly with customers over video) About You You are someone who takes ownership of your work, seeks continuous improvement, and brings energy and resilience to a high-activity sales environment. * 2+ years’ experience in sales, account management, or customer-facing roles in a fast-paced environment * Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics) * Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written) * Comfortable with outbound engagement and proactive customer communication * Highly organized with strong follow-through and attention to detail * Coachable and open to feedback, with a track record of applying it * Self-motivated and resourceful, you take initiative to solve problems and develop your skills * Interest in AI and technology, with a willingness to continuously learn and apply new tools * Nice to Have: Bachelor’s degree in business or a related field * Experience selling SaaS, UCaaS, CCaaS, or related technologies * Familiarity with Salesforce or similar CRM platforms * Familiarity with qualification frameworks (BANT / MEDDPICC) * Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting * Prior experience supporting US based customers in a B2B environment Who Thrives in This Role * You take initiative and don’t wait for direction to move work forward * You follow through on commitments and take accountability for results * You stay resilient and maintain a positive, solutions-oriented mindset * You are motivated by growth, both in your performance and your career * You prioritize learning and actively invest in your own development This role is well-suited for individuals early in their career, making a career transition, or looking for an opportunity where effort, consistency, and growth mindset directly translate into success. What Matters Most We value the behaviors that drive long-term success: * Ownership and accountability * Consistency and discipline * Coachability and continuous improvement * Curiosity and willingness to learn * Drive to achieve meaningful results Experience matters, but mindset and execution matter more. Compensation & Growth * Competitive base salary + uncapped commission * Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: * Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. * Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. * Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses. * Health 🍏– Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage * Insurance 💼– Life Insurance (24 times your monthly salary) * Work-Life Balance ⚖️ – Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time * Financial Security 💰– Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA) * Wellness 🤸‍– Employee Assistance Program and comprehensive wellness initiatives * Growth 🌱– Access to ongoing learning and development opportunities and career advancement At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career! #LI-AL1 #LI-REMOTE Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on [Instagram](https://www.instagram.com/nextiva), [Instagram MX](https://www.instagram.com/nextivamexico), [YouTube](https://www.youtube.com/user/NextivaOfficial), [LinkedIn](https://www.linkedin.com/company/nextiva), and the [Nextiva Blog](https://www.nextiva.com/blog/). Show more [Apply now >](https://jobicy.com/jobs/152196-junior-expansion-account-executive-small-business-accounts.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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