[![Image](https://upload.wikimedia.org/wikipedia/commons/8/82/Telegram_logo.svg) Fresh remote jobs, sorted by category — join Jobicy on Telegram › Fresh remote jobs on Telegram ›](https://t.me/JobicyJobs) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Karbon logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/13eaf3d2-221.png)](https://jobicy.com/company/karbon.md)Remote opportunity at[Karbon](https://jobicy.com/company/karbon.md) # Senior Implementation Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/karbon.md)Share1 Sep 2026Published36Listing views3Application actions1 Oct 2026Apply before Opportunity details ## About this role. AI SummaryKarbon is seeking a Senior Implementation Specialist to lead enterprise accounting-firm customers through onboarding, data migration, configuration, training, and adoption of its AI-powered practice-management platform. The role combines SaaS implementation consulting, project management, customer education, and change-management coaching across multiple concurrent customer engagements. The specialist will coordinate executive sponsors, administrators, end users, and internal Sales, Customer Success, Product, and Support teams to deliver time-to-value and measurable ROI. Candidates need 3–5+ years in B2B SaaS implementations, technical implementation experience, strong workshop facilitation skills, and the ability to work independently in a remote environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, customer-facing implementation role requiring end-to-end ownership of complex enterprise onboarding, data migration, stakeholder alignment, and adoption outcomes. The role is demanding because it requires simultaneously managing technical details, project risks, executive communication, and organizational change across several clients. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$98,750US market range$85k–$120k0$132k AI insightThe disclosed yearly US base-salary range is $90,000 to $107,500 USD, with a midpoint of $98,750. A typical US market base-salary range for a senior B2B SaaS implementation specialist is estimated at $85,000 to $120,000 annually, depending on implementation complexity, enterprise customer scope, technical depth, and geographic cost of labor. The stated range is broadly competitive for a senior remote implementation role, although bonus and equity may be additional components. ## Core skills Skills and capabilities most closely associated with this opportunity. [B2B SaaS implementation](https://jobicy.com/jobs?search_keywords=B2B%20SaaS%20implementation.md)[Enterprise onboarding](https://jobicy.com/jobs?search_keywords=Enterprise%20onboarding.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Data migration](https://jobicy.com/jobs?search_keywords=Data%20migration.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Customer training](https://jobicy.com/jobs?search_keywords=Customer%20training.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Workflow configuration](https://jobicy.com/jobs?search_keywords=Workflow%20configuration.md)[Excel and data integrity](https://jobicy.com/jobs?search_keywords=Excel%20and%20data%20integrity.md) Sample interview questionsHow do you structure an enterprise SaaS implementation from kickoff through go-live?I begin by confirming business outcomes, stakeholder roles, scope, success metrics, timeline, dependencies, and risks during kickoff. I then build a phased project plan covering discovery, configuration, migration, testing, training, go-live, and post-launch adoption, with clear owners and regular status reviews. Describe how you would manage a customer data migration with incomplete or inconsistent source data. I would first assess the source data and define required fields, mapping rules, validation criteria, and ownership for remediation. I would use sample imports and reconciliation checks to identify issues early, document decisions, and obtain customer sign-off before executing the full migration. How do you handle resistance to a new workflow or software platform among end users? I identify the source of resistance through listening sessions and connect the new process to practical benefits for each user group. I engage champions, provide role-based training and job aids, gather feedback during rollout, and reinforce adoption through measurable progress and follow-up support. What would you do if an executive sponsor wants to accelerate go-live while key configuration tasks remain incomplete? I would clearly explain the delivery risks, including potential impact on adoption, data quality, and customer confidence, while presenting options such as a phased launch or prioritized minimum viable scope. I would document the agreed trade-offs, update the project plan, and ensure all decision-makers understand their responsibilities. How do you demonstrate ROI and long-term value after implementation? I align implementation goals to measurable outcomes early, such as adoption, workflow completion time, data accuracy, utilization, or process consistency. After go-live, I review results against the baseline with the customer, highlight achieved improvements, and identify next-step optimization opportunities with Customer Success. About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine’s Best Small Workplaces™ List. About the Role: As a Senior Implementation Specialist at Karbon, you’ll serve as the trusted guide for our largest customers, leading them through onboarding, data migration, implementation, and training. You’ll act as the project manager, consultant, and change management coach, ensuring customers achieve rapid time-to-value and long-term success on the Karbon platform. As a Senior Implementation Specialist, you will… * Own the customer implementation journey: Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time. * Communicate across multiple stakeholders: Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability. * Facilitate structured onboarding: Lead kickoff meetings, consultative process reviews, configuration workshops, and training sessions tailored to firm needs. * Provide professional guidance: Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact. * Coach through change management: Help firms prepare their teams for new processes, encouraging adoption and managing resistance. * Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness. * Identify and mitigate risks: Spot early warning signs of delays or adoption issues and proactively intervene to keep projects on track. * Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback. * Deliver measurable value: Drive outcomes that demonstrate ROI for customers and set them up for long-term success with Karbon. * Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization. About You * You have 3-5+ years of experience in B2B SaaS Implementations * You have 2+ years of end-to-end technical implementation experience * You are experienced in project management and comfortable managing multiple customer projects simultaneously. * You thrive in customer-facing environments, facilitating workshops and executive-level conversations with confidence. * You have excellent communication and presentation skills, capable of translating technical concepts into clear, actionable steps. * You are consultative by nature, with the humility to listen and the confidence to challenge firms to rethink their processes. * You have a strong attention to detail and pride yourself on accuracy and follow-through. * You enjoy working with data and systems, ensuring integrity throughout migrations and configuration. * You are resilient and adaptable, thriving in dynamic environments where change is constant. * You are comfortable working remotely and managing your time independently. Bonus points if you have: * Experience in the accounting or tax industry. * Previous experience with workflow, accounting, or project management software. * Background in software onboarding or enterprise implementations. * Knowledge of change management frameworks. * Experience in a startup or high-growth SaaS environment. * Deep knowledge and hands-on experience using Karbon. Why work at Karbon? * Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines * Excellent benefits package including: * Paid Flexible Time Off with an encouraged 3 weeks use per year * Company paid medical for you and eligible spouse/partner and dependents * Company paid dental and vision and eligible spouse/partner and dependents * Fully company funded short and long term disability * Fully company paid life insurance * 401(k) with company matching * Flexible Spending Account * Up to 8 weeks paid parental leave * Work-from-home stipend * Work with (and learn from) an experienced, high-performing team * A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback * Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $90,000—$107,500 USD Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links. Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you! 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