[![Image](https://upload.wikimedia.org/wikipedia/commons/8/82/Telegram_logo.svg) Fresh remote jobs, sorted by category — join Jobicy on Telegram › Fresh remote jobs on Telegram ›](https://t.me/JobicyJobs) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Who Gives A Crap logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/389bf597-221.png)](https://jobicy.com/company/who-gives-a-crap.md)Remote opportunity at[Who Gives A Crap](https://jobicy.com/company/who-gives-a-crap.md) # Data Analytics and Insights Team Lead (CX) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/who-gives-a-crap.md)Share1 Sep 2026Published41Listing views1Application actions1 Oct 2026Apply before Opportunity details ## About this role. AI SummaryWho Gives A Crap is seeking a CX Data Analytics and Insights Team Lead to turn customer data and feedback into actionable operational and strategic insights. The role owns data-request intake, scorecard integrity, reporting frameworks, governance processes, and searchable insight libraries. It partners closely with CX leaders and cross-functional stakeholders to connect customer-voice and change-management metrics to business outcomes. The successful candidate will be a people coach and data storyteller who can improve data quality while introducing scalable analytics and AI-enabled reporting practices. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, cross-functional analytics leadership role requiring ownership of data governance, metric design, stakeholder alignment, and team coaching. The work combines strategic influence with hands-on operational rigor in a scaling organization. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$132,500US market range$115k–$150k0$165k AI insightNo actual salary was disclosed, so these are estimated US-market annual base-salary figures in USD for a CX Analytics and Insights Team Lead. The estimate reflects the role's leadership scope, analytics governance responsibilities, and cross-functional strategic impact; actual compensation may differ for a Manila-based remote arrangement. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Experience Analytics](https://jobicy.com/jobs?search_keywords=Customer%20Experience%20Analytics.md)[Data Analytics](https://jobicy.com/jobs?search_keywords=Data%20Analytics.md)[Business Intelligence](https://jobicy.com/jobs?search_keywords=Business%20Intelligence.md)[Data Governance](https://jobicy.com/jobs?search_keywords=Data%20Governance.md)[Customer Voice](https://jobicy.com/jobs?search_keywords=Customer%20Voice.md)[Data Storytelling](https://jobicy.com/jobs?search_keywords=Data%20Storytelling.md)[KPI Development](https://jobicy.com/jobs?search_keywords=KPI%20Development.md)[Reporting Frameworks](https://jobicy.com/jobs?search_keywords=Reporting%20Frameworks.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[People Leadership](https://jobicy.com/jobs?search_keywords=People%20Leadership.md) Sample interview questionsHow would you design a trusted CX scorecard for teams with different operational goals?I would start by aligning stakeholders on the customer outcomes and operational decisions the scorecard must support. I would define a small set of standardized metrics, document calculation logic and data sources, assign metric owners, and establish validation checks. I would then provide role-specific views while maintaining one governed source of truth. Tell us how you turn complex customer data into an insight that drives action. I first identify the decision audience and the business question, then combine quantitative trends with qualitative customer feedback to explain both what is happening and why. I frame findings around impact, root cause, and recommended next steps rather than presenting data alone. Finally, I align on an owner and success metric so the insight leads to measurable action. How would you prioritize incoming analytics and reporting requests? I would use a transparent intake process that assesses strategic alignment, customer impact, urgency, expected value, effort, and dependencies. Requests tied to critical customer risks, regulatory needs, or leadership decisions receive priority, while recurring low-value work is automated or redirected to self-service resources. I would review priorities regularly with CX leadership to keep the roadmap aligned with changing needs. What practices would you introduce to improve data integrity across CX reporting? I would create clear metric definitions, source-system ownership, access controls, data-quality monitoring, and an escalation process for discrepancies. I would also maintain documentation and a searchable insight library so teams understand data lineage and avoid duplicating analyses. Regular audits and stakeholder training would reinforce accountability and consistent use of the data. How would you evaluate an AI tool intended to accelerate insight delivery? I would begin with a specific use case, such as summarizing customer feedback or accelerating recurring reporting, and define quality, accuracy, privacy, and time-saved success criteria. I would pilot the tool with human review, test it against known data sets, and ensure it meets governance and security requirements. I would scale only when results are reliable and the tool demonstrably improves decisions without weakening data quality. ### Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion! ### Funny name, serious business We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good. With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services. ### A bit about the role Life’s messiest moments require the smoothest solutions. As our Analytics & Insights Lead, you will join our Customer Experience (CX) team to transform raw customer data and feedback into powerful, actionable insights. In this role, you will enable CX teams to seamlessly access effective data to support strategic decision-making and influence broader business choices. Your mission is to clear the path for our frontline teams, drive data integrity, and ultimately fuel both customer delight and business growth If you worked here this past month here are some things you might have been involved in * Mapping our Data: Partnered cross-functionally to shape our Customer Voice Program, designing strategic data goals and setting measurable targets using historical trends and future growth initiatives. * Leading the Metrics: Managed the intake process for new data requests and built out robust frameworks to maintain the absolute accuracy and integrity of our team scorecards. * Scaling with Tech: Evaluated and integrated smart tech/AI tools into our reporting frameworks to speed up insight delivery without compromising on data quality. * Driving Change Management: Collaborated closely with CX Leads to tie change management success metrics to overall business reporting, ensuring our data genuinely impacts operational excellence. * Creating a Future-Proof System: Set up governance processes and structured libraries so that past insights are easily searchable, secure, and ready to guide future business strategies. ### Let’s talk about you You are a strategic data storyteller and people coach You don’t just look at spreadsheets; you see the human stories behind the metrics. You excel at translating complex data sets into simple, compelling narratives that inspire action across different teams. As a natural leader, you love coaching others, modeling a “work smarter, not harder” high-performance culture, and aligning multiple stakeholders around a unified roadmap. You’re a champion for data integrity and continuous improvement You bring a highly organized approach to project management, building reliable data frameworks and compliance guardrails that stand the test of time. You thrive on driving a culture of continuous improvement, using evidence-backed recommendations to solve complex tracking puzzles, manage competing priorities, and turn strategic ideas into measurable business value. You give a crap Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too! ### Why should you work with us? First off,[as a certified B Corp™](https://www.bcorporation.net/en-us/find-a-b-corp/company/who-gives-a-crap), we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world. We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right). Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that. ### Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all. Show more [Apply now >](https://jobicy.com/jobs/152316-data-analytics-and-insights-team-lead-cx.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Data Science & Analytics](https://jobicy.com/categories/data-science.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![Paddle logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/28ca3645-221.png) Paddle Sep 1 ### [Senior Analytics Engineer – Marketing](https://jobicy.com/jobs/152324-senior-analytics-engineer-marketing.md) What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services,… * ![Upside logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/06e64944-221.png) Upside Sep 1 ### [Staff Data Engineer](https://jobicy.com/jobs/152323-staff-data-engineer.md) Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases… * ![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg) Twilio Sep 1 ### [Staff, Analytics Engineer, GTM Data Science & Analytics](https://jobicy.com/jobs/152321-staff-analytics-engineer-gtm-data-science-analytics.md) Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower… * ![ANGI logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/50cccf084c34089de2274f72e18841d0.jpg) ANGI Sep 1 ### [Principal Analytics Engineer](https://jobicy.com/jobs/152320-principal-analytics-engineer.md) For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. For homeowners, our… * ![Natera logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1c3a8032-221.png) Natera Sep 1 ### [Director of Data Science and Bioinformatics](https://jobicy.com/jobs/152319-director-of-data-science-and-bioinformatics.md) This is an exciting opportunity to lead and grow the Data Science and Bioinformatics function supporting Natera’s Women’s Health and Organ Health product portfolios. In this role, you will build… * ![Thumbtack logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/05/Jobicy-210503180426-842530.jpg) Thumbtack Sep 1 ### [Senior Data Engineer](https://jobicy.com/jobs/152318-senior-data-engineer-3.md) Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to… * ![Fivetran logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3b8e4532-221-1.jpg) Fivetran Sep 1 ### [Senior Pricing Data Scientist](https://jobicy.com/jobs/152317-senior-pricing-data-scientist.md) From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,… * ![Tremendous logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/01/c2bd8be5-221.jpeg) Tremendous Sep 1 ### [Senior Data Analyst, GTM](https://jobicy.com/jobs/152315-senior-data-analyst-gtm.md) Tremendous is the fast, free, flexible way to send bulk payouts to people in over 230 countries and regions. 20,000+ companies ranging from mom-and-pops to Google, MIT, and United Way… * ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance Sep 1 ### [Binance Acceleration Program – Product Data Analyst](https://jobicy.com/jobs/152312-binance-acceleration-program-product-data-analyst.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Binance is trusted by more than 320 million people in 100+… * ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance Sep 1 ### [BAP – Data Analyst](https://jobicy.com/jobs/152307-bap-data-analyst.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for…