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# Medical Director, Clinical Program Design

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/wheel.md)Share2 Sep 2026Published39Listing views4Application actions2 Oct 2026Apply before  Opportunity details

## About this role.

AI SummaryWheel is seeking a physician leader to design and maintain clinical protocols for virtual urgent, on-demand, and convenience-care programs. The Medical Director will lead clinical quality assurance, use AI-enabled workflows to scale review processes, and convert QA findings into actionable clinician feedback. This role also owns patient-safety escalation processes and outcome-measurement frameworks for continuous care improvement. Candidates need an MD or DO, board certification in a primary-care-relevant specialty, active state licensure, substantial telemedicine experience, and prior clinical leadership experience.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

5/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a senior clinical leadership position with direct responsibility for care protocols, quality systems, patient safety, and cross-functional translation of clinical requirements into platform logic. It requires deep physician expertise, telehealth operational experience, data fluency, and the ability to lead in a fast-moving digital-health environment.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$270,000US market range$220k–$320k0$352k

AI insightThe disclosed yearly base-pay range is $250,000 to $290,000 USD, with a midpoint of $270,000; the additional 15% bonus is not included in the base-salary midpoint. A reasonable US market base-salary range for a Medical Director leading virtual-care program design and clinical quality is approximately $220,000 to $320,000 USD annually, depending on specialty, licensure footprint, leadership scope, and digital-health experience.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Clinical leadership](https://jobicy.com/jobs?search_keywords=Clinical%20leadership.md)[Telemedicine](https://jobicy.com/jobs?search_keywords=Telemedicine.md)[Clinical protocol development](https://jobicy.com/jobs?search_keywords=Clinical%20protocol%20development.md)[Clinical quality assurance](https://jobicy.com/jobs?search_keywords=Clinical%20quality%20assurance.md)[Patient safety](https://jobicy.com/jobs?search_keywords=Patient%20safety.md)[Healthcare operations](https://jobicy.com/jobs?search_keywords=Healthcare%20operations.md)[Clinical data analytics](https://jobicy.com/jobs?search_keywords=Clinical%20data%20analytics.md)[AI-enabled workflows](https://jobicy.com/jobs?search_keywords=AI-enabled%20workflows.md)[EHR and clinical decision support](https://jobicy.com/jobs?search_keywords=EHR%20and%20clinical%20decision%20support.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)

Sample interview questionsDescribe a time you developed or substantially revised a clinical protocol for a virtual-care setting.I would begin with current evidence, applicable regulations, operational constraints, and input from frontline clinicians. I would define inclusion and exclusion criteria, escalation thresholds, documentation requirements, and outcome measures, then pilot the protocol and refine it using QA findings and patient-outcome data.

How would you build a scalable clinical QA program for a high-volume telehealth practice?

I would establish a risk-based review framework that combines representative sampling with targeted reviews of high-risk encounters, safety events, and outlier clinicians. I would use structured rubrics, calibrated reviewers, timely clinician feedback, trend reporting, and automation or AI support where validated, while retaining clinical oversight for consequential decisions.

How do you ensure patient safety while balancing convenience and speed in virtual urgent care?

I would use clear triage rules, red-flag symptoms, exclusion criteria, and escalation pathways that prioritize appropriate in-person or emergency evaluation when needed. I would monitor safety metrics such as repeat visits, escalations, adverse events, and diagnostic misses, then use those findings to improve protocols and clinician education.

How would you partner with product and engineering to implement clinical logic in a care platform?

I would translate clinical requirements into explicit decision points, workflows, acceptance criteria, and safety guardrails that product and engineering teams can operationalize. I would participate in testing, review edge cases, validate clinical content before release, and monitor post-launch performance to identify needed iterations.

What metrics would you use to evaluate the success of a virtual-care clinical program?

I would assess quality, safety, access, and operational performance together. Core measures would include protocol adherence, escalation rates, repeat utilization, patient outcomes, patient satisfaction, clinician feedback, time to resolution, prescribing patterns where relevant, and variation across cohorts or partners.

Job Title: Medical Director, Clinical Program Design

Job Location (Remote): Remote, USA

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting [www.wheel.com](http://www.wheel.com).

About the Role

We’re hiring a Medical Director to own the protocols driving our virtual on-demand, urgent, and convenience care lines. You’ll also lead and scale the QA program that measures their success. It’s fast-moving work inside a practice built with modern, AI-powered tools.

What You’ll Do

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Care protocols. Write, update, and refine the clinical protocols behind Wheel’s care programs. Integrate them across all our partners, scale them effectively, and translate them into the logic our platform runs on.

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Quality Assurance. Lead Wheel’s clinical QA program. Integrate AI to enable further scale, and turn its findings into feedback the network can act on.

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Outcomes and iteration. Develop the frameworks and procedures that track patient and clinical outcomes across these care programs, and use that data to improve care over time.

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Patient safety. Manage clinical patient-safety escalation protocols and active escalations, keeping Wheel’s clinical standards consistent and on target.

Who You Are

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MD or DO from an accredited institution, board-certified in Family Medicine, Internal Medicine, or Emergency Medicine. Primary care experience preferred.

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Substantial clinical practice experience, including virtual care or telemedicine.

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Prior clinical leadership experience managing teams directly in telehealth, digital health, or a high-volume virtual practice.

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Hands-on experience with clinical quality assurance — building, running, or auditing a QA program.

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Experience authoring and maintaining clinical protocols.

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Basic proficiency with AI tools & software

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You’re energized by where medicine is heading — new evidence, new modalities, new models of care — and you want to help build the next version of it.

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You want to work closely with product and engineering as clinical tooling gets built.

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You reach for the data. You’re at home reasoning from dashboards, cohorts, and outcomes, and you’d rather measure than guess.

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Active medical license in good standing in one or more states.

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Able to pass NCQA credentialing and Wheel’s standardized background checks.

Nice to have

Don’t let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply.

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Experience integrating AI or automation into clinical quality or protocol workflows.

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Comfort with EHR configuration, clinical decision support, or point-of-care tooling.

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Multi-state licensure.

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ABOM Certification or expertise in cardio-metabolic conditions.

Salary and Perks

Pay Range: $250,000 – $290,000 plus a 15% bonus.

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

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Medical, Dental and Vision

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Ancillary: Life, Short and Long Term Disability

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401K match

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Flexible PTO

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Parental Leave

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Stock options

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Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

Show more

[Apply now >](https://jobicy.com/jobs/152361-medical-director-clinical-program-design.md)

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