[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Luxury Presence logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/05/f2b241fb769140fff2f70e8efaf5c0ff.jpg)](https://jobicy.com/company/luxury-presence.md)Remote opportunity at[Luxury Presence](https://jobicy.com/company/luxury-presence.md) # Director of Launch Operations Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/luxury-presence.md)Share3 Sep 2026Published44Listing views4Application actions3 Oct 2026Apply before Opportunity details ## About this role. AI SummaryLuxury Presence is seeking a Director of Launch Operations to redesign and scale the client onboarding, launch, and activation operating model. The role owns Launchpad as an internal product, including its vision, roadmap, prioritization, engineering partnership, Salesforce integration, and AI-enabled workflow automation. This leader will manage senior operators, establish activation metrics, and align executive, product, engineering, onboarding, and GTM operations stakeholders. Success requires hands-on operational leadership in a high-growth SaaS environment and the ability to increase activation volume substantially without sacrificing quality or cost efficiency. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a highly visible director-level transformation role that combines product ownership, operational redesign, AI implementation, data governance, and cross-functional leadership. The incumbent must build a scalable model while maintaining current delivery performance and influencing senior partners with competing priorities. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$205,000US market range$175k–$250k0$275k AI insightThe disclosed base salary range is USD 190,000 to USD 220,000 yearly, with a midpoint of USD 205,000. For a US-based director-level launch, implementation, or GTM operations leader at a high-growth SaaS company, an estimated market base-salary range is USD 175,000 to USD 250,000 annually; total compensation may be higher when bonus and equity are included. ## Core skills Skills and capabilities most closely associated with this opportunity. [Launch operations](https://jobicy.com/jobs?search_keywords=Launch%20operations.md)[Client onboarding](https://jobicy.com/jobs?search_keywords=Client%20onboarding.md)[Operational strategy](https://jobicy.com/jobs?search_keywords=Operational%20strategy.md)[Product roadmap](https://jobicy.com/jobs?search_keywords=Product%20roadmap.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[AI automation](https://jobicy.com/jobs?search_keywords=AI%20automation.md)[Process design](https://jobicy.com/jobs?search_keywords=Process%20design.md)[Capacity planning](https://jobicy.com/jobs?search_keywords=Capacity%20planning.md)[Data analytics](https://jobicy.com/jobs?search_keywords=Data%20analytics.md)[Cross-functional leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20leadership.md) Sample interview questionsDescribe a time you redesigned an onboarding or implementation operating model to support major growth.I began by mapping the end-to-end customer journey and quantifying bottlenecks, handoffs, rework, and capacity constraints. I then prioritized standardization and automation opportunities, established clear service-level metrics, and piloted the new model with a segment before scaling it. The result was faster time to value, more predictable delivery quality, and greater team capacity without proportional headcount growth. How would you prioritize the Launchpad roadmap when onboarding, sales, customer success, and engineering teams have different requests? I would anchor prioritization to measurable activation outcomes: time to first value, launch quality, completion rate, cost to launch, and retention signals. Each request would be assessed for customer impact, operational leverage, strategic alignment, implementation effort, and data reliability. I would make tradeoffs transparent through a visible backlog and regularly review priorities with accountable stakeholders. What is an example of an AI-enabled workflow you have implemented in operations? I have used AI to reduce manual work in areas such as intake classification, document and content extraction, task generation, quality checks, and summarization of account context. I define clear acceptance criteria, keep humans in the loop for exceptions or high-risk decisions, and measure both accuracy and time saved. A successful implementation is one that improves the customer experience and operational reliability, not simply one that uses AI. How do you ensure activation metrics are trusted by executives and frontline teams? I establish precise metric definitions, documented source systems, ownership, and reconciliation routines before using metrics for decisions. I partner with analytics and systems teams to validate data lineage and investigate discrepancies rather than accepting dashboards at face value. I then present a concise operating view that combines performance trends, root causes, risks, and recommended actions. How would you lead a senior operations team during a fast-paced transformation? I would set a clear outcome-based vision, define decision rights, and translate the strategy into a sequenced backlog with accountable owners. I would maintain a regular operating cadence that surfaces blockers and slippage early, while giving experienced operators autonomy over execution. Consistent communication, direct feedback, and visible recognition of progress help preserve urgency without creating unnecessary churn. Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we’re a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. ### Why this role matters Every client relationship starts with a launch. The weeks after an agent signs with us set the tone for the entire relationship, and getting them to value quickly is one of the highest-leverage things we do. That experience used to mean getting a website live. Today it spans a growing set of products, and the definition of a successful activation keeps expanding with it. We’re looking for a Director of Launch Operations to own how that entire experience runs. Getting from $100M to $300M means activating far more clients, across more products, without adding proportional cost or giving up the quality that earns renewals. The path there is not a better version of what exists today. It is a fundamentally different operating model, and this role owns designing it. What makes this role unique is that it sits at the intersection of operations and product. You won’t just define how the work should happen and hand requirements to someone else. You’ll own Launchpad, our purpose-built platform for managing onboarding, launch, and activation. You’ll set the vision for what that platform becomes, decide what gets built, and ship it. AI is central to how we do this, and not as an aspiration. We are actively building AI into the systems our teams use every day. If you get energy from looking at how work gets done and deciding which parts software and agents should handle instead of people, and you want to build that yourself rather than wait for a roadmap to deliver it, this is a rare place to do it at scale. ### What you’ll own ### The client activation experience * Own the operating model behind onboarding, launch, and activation across our full product set * Set a materially higher bar for speed, consistency, and quality of client activation, and drive the organization to hit it * Design how the work should run at 3x the current volume, then get there ### Launchpad * Own Launchpad as a product: vision, roadmap, prioritization, and what ships * Direct dedicated engineering and Salesforce development resources against that roadmap * Make Launchpad the system of record for activation, with clean data flowing through to Salesforce * Own the broader tooling the Onboarding and PFT teams rely on, in concert with other GTM Ops squads ### AI-native operations * Identify the work in the activation process that should not require a human, and replace it * Build AI capabilities directly into Launchpad and the surrounding workflows * Hold a high bar for what good looks like when the alternative is an agent doing it instead ### Performance and decision-making * Own how activation performance is measured, defined, and understood across the business * Establish what the right metrics are as the product set expands and old definitions stop fitting * Bring leadership a clear, reconciled view of where the operation stands and what to do about it ### Team and execution * Lead a small team of senior operators and get real leverage from them * Run a fast operating cadence with a visible, prioritized backlog * Design processes that hold up as volume grows and staff turns over ### How you’ll work You’ll report to the VP of GTM Strategy and Operations and work in close alignment with the Head of Onboarding and PFT, whose teams your work directly serves. You’ll sit alongside the leaders running CS Operations, Sales and Marketing Operations, RevTech, Analytics, and Enablement. This is a highly visible role. You’ll shape the roadmap with engineers one day and make the case for it to the executive team the next, and you’ll be the person who translates between those two conversations. Success depends on setting a bar across partner teams and building enough credibility that people move at the pace you set. ### What we’re looking for ### Experience * 5+ years in operations roles at a SaaS or technology company, including experience leading a team * Direct experience running the operational layer behind an implementation, onboarding, professional services, or delivery organization * Demonstrable results consistently raising the bar on performance through operational improvement, not incremental tuning * A track record of building support for change across senior stakeholders who see the problem differently * Experience at high-growth companies, ideally between $100M and $500M in ARR ### Leadership and communication * You think like a product manager about your own operations. You have a vision for where the function should be in two years, you prioritize ruthlessly against it, and you ship * You communicate with unusual clarity. You can take a complex operational or technical problem and make it obvious to an executive audience, in writing and in the room * You bridge technical and business conversations naturally, and neither side feels you’re translating for the other * You drive. You create urgency, hold the line on pace, and make slippage visible rather than letting it sit * You’re personally high output. You get into the detail and do real work, not just coordinate it * You pair drive with credibility. You influence partner teams rather than steamroll them * Deeply execution-oriented, with a strong sense of ownership * Comfortable operating in complexity and ambiguity ### Technical foundation * Hands-on with AI in your daily work, with real examples of workflows you’ve built or rebuilt around it * Strong command of Salesforce and the systems that support a delivery organization * Comfortable working directly with engineers on what gets built and why * You can get to your own answers in the data, and you’re skeptical of numbers you haven’t reconciled * Fluent in process design, workflow optimization, and capacity thinking This role is remote within the United States, with a preference for candidates based in Austin, Texas. Some travel is expected. ### Compensation ### Additional Information Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry’s most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 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