[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![HackerOne logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/8937d355-221.png)](https://jobicy.com/company/hackerone.md)Remote opportunity at[HackerOne](https://jobicy.com/company/hackerone.md) # Senior Director, Community Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/hackerone.md)Share4 Sep 2026Published27Listing views0Application actions4 Oct 2026Apply before Opportunity details ## About this role. AI SummaryHackerOne seeks a senior cybersecurity business leader to set the multi-year strategy for its global security researcher community and Live Hacking Events portfolio. The role owns community growth, researcher success, enterprise delivery quality, and the profitability of a high-touch professional-services product line. Reporting to the Chief Customer Officer, this leader will manage the Hacker Success and Community Events organizations and partner broadly with Product, Revenue, Security, Marketing, and executive leadership. Success requires deep credibility in security or bug bounty environments, P&L ownership, global enterprise customer delivery, and data-driven operational leadership. The position is a US-based flexible remote role near one of five specified metropolitan areas. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is an executive-level, cross-functional role that combines cybersecurity domain credibility, commercial accountability, complex services delivery, and people leadership. The leader must balance researcher economics, customer outcomes, operational scale, and portfolio profitability in a rapidly changing AI-security market. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$274,500US market range$220k–$330k0$363k AI insightThe disclosed Tier A annual base-compensation range is $247,000-$302,000 USD, producing a midpoint of $274,500. For a US-based Senior Director overseeing cybersecurity community strategy, professional services delivery, and a P&L, an estimated market range is $220,000-$330,000 annually; equity and benefits may be additional. ## Core skills Skills and capabilities most closely associated with this opportunity. [Cybersecurity](https://jobicy.com/jobs?search_keywords=Cybersecurity.md)[Bug bounty](https://jobicy.com/jobs?search_keywords=Bug%20bounty.md)[Community strategy](https://jobicy.com/jobs?search_keywords=Community%20strategy.md)[Professional services](https://jobicy.com/jobs?search_keywords=Professional%20services.md)[P&L management](https://jobicy.com/jobs?search_keywords=PL%20management.md)[Enterprise customer delivery](https://jobicy.com/jobs?search_keywords=Enterprise%20customer%20delivery.md)[Live event operations](https://jobicy.com/jobs?search_keywords=Live%20event%20operations.md)[Researcher engagement](https://jobicy.com/jobs?search_keywords=Researcher%20engagement.md)[Data analytics](https://jobicy.com/jobs?search_keywords=Data%20analytics.md)[AI operations](https://jobicy.com/jobs?search_keywords=AI%20operations.md) Sample interview questionsHow would you develop a multi-year strategy for HackerOne's researcher community while ensuring it supports commercial objectives?I would begin by segmenting researchers and customers according to capability, engagement, demand, and economic contribution. I would establish a clear lifecycle model with measurable goals for acquisition, activation, retention, skill development, event staffing, and customer outcomes, then connect those measures to revenue, margin, and delivery capacity. A quarterly operating cadence would allow us to adjust investments based on marketplace health and customer demand. Describe how you would manage profitability for a live hacking events portfolio without compromising researcher or customer experience. I would manage profitability through standardized scoping, capacity planning, researcher matching, pricing discipline, utilization metrics, and post-event quality analysis. The goal is to identify the delivery model that produces strong vulnerability outcomes and researcher satisfaction while protecting contribution margin. I would also use customer segmentation to reserve the most high-touch delivery approach for engagements where it creates differentiated value. What metrics would you use to measure the health of a global security researcher community? I would track active and retained researchers, activation time, participation frequency, researcher quality and specialization coverage, earnings distribution, event fill rates, satisfaction, and response to enablement programs. At the business level, I would connect these to customer renewal, vulnerability impact, event delivery quality, utilization, revenue, and margin. Metrics should be segmented to reveal differences across researcher cohorts, geographies, skills, and customer types. How would you build trust with both security researchers and enterprise customers? Trust requires transparent expectations, reliable operating processes, and visible advocacy for each group's needs. With researchers, I would prioritize fair matching, clear communications, recognition, and feedback loops; with customers, I would focus on rigorous scoping, technical quality, executive reporting, and accountable issue resolution. I would use community insights to inform product and delivery improvements while protecting confidentiality and program integrity. How would you apply AI to improve community operations and live-event delivery? I would prioritize practical, governed use cases such as researcher-to-engagement matching, knowledge retrieval, communications personalization, event preparation, operational forecasting, and quality-assurance workflows. Each implementation would have clear human oversight, security controls, and success measures such as reduced coordination time, faster staffing, improved researcher engagement, or stronger delivery consistency. AI should amplify expert judgment rather than replace the technical and relationship-driven elements of the program. HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, [Crypto.com](http://Crypto.com), General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. ### Senior Director, Community ### Remote Location: Boston, MA; Seattle, WA; San Francisco, CA; Austin, TX; or Washington, DC ### Position Summary At HackerOne, our global community of security researchers is a key differentiator and strategic advantage. The Senior Director, Community will lead the teams responsible for growing, engaging, and enabling the world’s largest offensive security community — and will own the strategy, delivery, and commercial performance of the Live Hacking Events product line that turns that community into measurable customer outcomes. Reporting to the Chief Customer Officer, you will define and execute a multi-year strategy spanning researcher (Hacker) Success, the Live Hacking Events product line, and HackerOne’s broader community programs. You will be accountable for the profitability of the live hacking events portfolio, the professional-services delivery and technical execution behind those engagements, and the researcher- and customer-expansion goals that sustain them. This is a highly cross-functional leadership role partnering across Customer Operations, Product, Revenue, Security, Marketing, and Executive Leadership to keep our community a durable competitive advantage and a profitable, well-run business line. At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA; Seattle, WA; San Francisco, CA; Austin, TX; or Washington, DC. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work. ### What You Will Do * Define and execute a multi-year strategy for HackerOne’s global security researcher community, aligning community growth, engagement, and researcher success programs to company objectives and customer outcomes. * Own the product strategy, roadmap, and commercial performance (P&L / profitability) of the Live Hacking Events suite, balancing customer value, researcher economics, and margin as you scale the portfolio. * Lead the professional-services management and technical delivery of live hacking engagements end to end — scoping, researcher staffing and matching, event execution, quality, and customer outcomes — across a complex, high-touch enterprise customer base. * Drive customer segmentation and management for the community and events portfolio, tailoring delivery models to different segments and owning the senior customer relationships that depend on them. * Set and deliver researcher growth and expansion goals tied to the product line — attracting, developing, and retaining the right researchers to meet customer demand and event needs. * Champion AI First principles by embedding AI into community operations, researcher enablement, event experiences, communications, and program delivery to create scalable, high-quality experiences while increasing operational efficiency. * Lead the Hacker Success and Community Events organizations, developing leaders, building organizational capability, and creating systems that let the teams scale effectively and sustainably through Multiply Your Impact. * Use Data-Driven Decision Making to establish community health metrics, engagement frameworks, researcher lifecycle analytics, and the profitability, delivery, and utilization metrics for the events product line that guide investment decisions and drive measurable business outcomes. * Build strategic partnerships across Product, Marketing, Customer Success, Security, Revenue, and Executive Leadership to ensure community insights influence company priorities, product direction, and customer value creation. * Demonstrate First Principles Problem Solving by evaluating community programs, researcher experiences, and delivery processes from foundational customer and researcher needs, simplifying systems and removing barriers to participation and success. * Lead through Change Agility, helping the organization adapt to evolving security landscapes, AI-driven changes in offensive security, and shifting community expectations while maintaining clarity, focus, and trust. * Own the Outcome for community growth, engagement, researcher retention, live hacking events profitability, delivery quality, and operational excellence through clear accountability systems, success metrics, and disciplined execution. ### Minimum Qualifications * 12+ years across some combination of security / bug bounty, professional services or technical delivery, customer/client management, and community or ecosystem leadership, including leadership of managers and senior individual contributors. * Direct domain experience in security, professional services, client management, and/or bug bounty — enough depth to lead technical delivery and earn the trust of both researchers and enterprise customers. * Experience owning a product line, service line, or P&L, including responsibility for profitability and growth targets. * Experience managing complex customer delivery and segmentation across global, enterprise accounts. * Experience building and executing growth strategies that deliver measurable business impact (engagement, retention, advocacy, revenue, or margin). * Experience leveraging analytics and operational metrics to inform strategy and drive organizational performance. ### Preferred Qualifications * Experience leading security, developer, open-source, technical, or marketplace communities. * Experience running live event operations or high-touch professional-services delivery at scale. * Experience implementing AI-powered workflows, automation, and engagement programs to improve scale, quality, and efficiency. * Experience in high-growth SaaS, cybersecurity, platform, or marketplace businesses. * Experience partnering with executive leadership to influence company strategy. Compensation Bands: [Tier Guide](https://drive.google.com/file/d/1CpnuHvyv3ldvgWy7FIttnkH7b0txxuc3/view) Tier A: $247-302K Tier B: $222-272K Tier C: $210-257K #LI-KM1 #LI-Remote ### Job Benefits: * Health (medical, vision, dental), life, and disability insurance* * Equity stock options * Retirement plans * Paid public holidays and unlimited PTO * Paid maternity and parental leave * Leaves of absence (including caregiver leave and leave under CO’s Healthy Families and Workplaces Act) * Employee Assistance Program *Eligibility may differ by country We’re committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with [Remote.com](https://remote.com/preemployment-faq) as our Employer of Record (EOR). Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position. 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