[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Instructure logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/430057884baf037dd2aa1e1e017e72b6.jpg)](https://jobicy.com/company/instructure.md)Remote opportunity at[Instructure](https://jobicy.com/company/instructure.md) # Customer Success Manager, Asia Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/instructure.md)Share6 Sep 2026Published33Listing views0Application actions6 Oct 2026Apply before Opportunity details ## About this role. AI SummaryThis Customer Success Manager role owns relationships with a portfolio of education-sector customers across Asia from a remote Manila-based position. The CSM develops success plans, drives product adoption and measurable value, manages renewal readiness and risk, and identifies aligned expansion opportunities. Success depends on consultative account management, executive stakeholder engagement, cross-functional coordination, and disciplined use of customer success systems. The preferred candidate has 2–4 years of customer-facing SaaS experience, ideally in EdTech, along with strong English communication and commercial judgment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires managing multiple strategic customer relationships while balancing adoption, retention risk, renewals, and growth activity. It also calls for independent prioritization and credible communication with both executive customer stakeholders and internal product, support, sales, and renewal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$107,500US market range$90k–$125k0$138k AI insightNo salary is disclosed in the posting; the figures are estimated US-market annual base-pay benchmarks for a Customer Success Manager with approximately 2–4 years of SaaS or EdTech experience. Actual compensation in Manila may differ materially based on local market practices, portfolio scope, variable compensation, and company policy. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[EdTech](https://jobicy.com/jobs?search_keywords=EdTech.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md) Sample interview questionsHow would you create a success plan for a new education customer?I would begin by identifying the institution's strategic goals, key stakeholders, current workflows, desired outcomes, and adoption barriers. I would then document measurable milestones, ownership, timelines, and review cadences, ensuring the plan connects product usage to institutional value. Describe how you would identify and manage renewal risk in a customer portfolio. I would monitor engagement, adoption trends, stakeholder sentiment, support patterns, achievement of agreed outcomes, and organizational changes. When risk emerges, I would align internal partners and customer sponsors on a recovery plan with clear actions, owners, deadlines, and executive-level progress reviews where needed. How do you balance customer advocacy with identifying commercial growth opportunities? I start with the customer's goals and only recommend expansion when it clearly helps them achieve greater value. By grounding recommendations in usage data, strategic priorities, and demonstrated outcomes, I can create opportunities that benefit the customer while supporting sustainable growth. How would you communicate a complex product issue to a senior executive stakeholder? I would use concise, outcome-focused language: explain the business impact, what is known, the mitigation plan, accountable owners, and the next update time. I would avoid unnecessary technical detail while remaining transparent and prepared to provide deeper information if requested. What methods do you use to manage a portfolio of customers effectively? I segment accounts by strategic value, health, renewal timing, adoption maturity, and risk, then maintain structured account records and action plans in the customer success platform or CRM. This enables me to prioritize high-impact activity, maintain follow-through, and create reliable visibility for internal stakeholders. At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in: Customer Success Managers are part of Instructure’s Customer Success team and act as trusted partners to our customers. In this role, you’ll own the customer relationship across a portfolio of education customers in Asia, helping them realise measurable value from the Instructure ecosystem, achieve their strategic goals, and build a strong foundation for long-term success. You’ll take a consultative, proactive approach: understanding each customer’s priorities, bringing structure to their success journey, identifying risk early, supporting renewal readiness, and recognising opportunities for growth. Success in this role is measured through customer outcomes, value realisation, strong relationships, retention, and growth. ### As a CSM you will be: * Partnering with customers across Asia in the Education sector, acting as a trusted advisor and taking ownership of the overall customer relationship and outcomes. * Building strategic, multi-threaded relationships across customer organisations, including champions, decision-makers and executive stakeholders. * Developing a deep understanding of each customer’s strategic priorities, business drivers and challenges, and translating these into clear success plans, measurable outcomes and value. * Driving adoption and value realisation across the Instructure ecosystem, helping customers use our products and services to achieve their institutional goals. * Owning customer renewal readiness and confidence, proactively identifying risk, changes in sentiment and barriers to long-term success well ahead of renewal. * Identifying, qualifying and progressing growth opportunities aligned to customer priorities, partnering closely with Sales and Renewals to support expansion. * Leading purposeful customer engagements including strategic planning, value reviews and executive conversations, with clear outcomes and next steps. * Coordinating effectively across Support, Services, Product, Sales and other internal teams to resolve customer challenges and progress customer outcomes. * Advocating for customers by providing meaningful insight and feedback to Product and Engineering that helps improve the customer experience and our solutions. * Maintaining clear visibility of customer strategy, risk, opportunities, actions and next steps through disciplined use of our Customer Success systems and processes. * Contributing to cross-functional initiatives that improve the way Customer Success operates across APAC. ### Ideally, you will have: * Strong empathy and curiosity, with the ability to understand customer needs and communicate complex topics in an authentic, practical and relatable way. * A strong sense of ownership and accountability, with the ability to identify what needs to happen, form a clear recommendation and drive actions through to an outcome. * Commercial awareness and confidence discussing customer value, renewal risk and growth opportunities. * Experience building trusted relationships across multiple stakeholder levels, including senior and executive stakeholders. * Strong strategic thinking combined with the operational discipline required to manage a portfolio of customers effectively. * Sound judgement and prioritisation skills, with the ability to focus effort where it will have the greatest customer and commercial impact. * Clear and concise written and verbal English communication skills, with the ability to adapt your communication style to different audiences. * Enthusiasm for education and technology, with demonstrated technical aptitude and an ability to learn new products and concepts quickly. * Experience using CRM, Customer Success or project management tools to manage customer activity, workflows and portfolio visibility. * A results-driven mindset and a willingness to learn, collaborate and operate effectively in a dynamic environment. * Experience in education or Educational Technology would be highly regarded. * At least 2-4 years of experience in Customer Success, Account Management or a related customer-facing SaaS role, ideally within Educational Technology. * Fluency in English is required. Fluency in one or more additional APAC languages, such as Tagalog, Cantonese, Mandarin, Malay, Japanese or Bahasa Indonesia, is desirable but not essential. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here’s a general idea of what you can expect: * Competitive compensation, plus all full-time employees participate in our ownership program – because everyone should have a stake in our success. * Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. * Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. * Comprehensive wellness programs and mental health support * Learning and development resources, including professional development tools and tuition reimbursement, to support your growth * The technology and tools you need to do your best work * Motivosity employee recognition program * A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. Show more [Apply now >](https://jobicy.com/jobs/152649-customer-success-manager-asia.md) > Annual salary information is not provided for this position. 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