[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Veriff logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/4f972095-221.jpg)](https://jobicy.com/company/veriff.md)Remote opportunity at[Veriff](https://jobicy.com/company/veriff.md) # Lead Product Manager, Customer Portal Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/veriff.md)Share9 Sep 2026Published44Listing views3Application actions9 Oct 2026Apply before Opportunity details ## About this role. AI SummaryVeriff is seeking an IC-first Lead Product Manager to own strategy, discovery, roadmap, delivery, and launches for its Customer Portal. The portal enables customers to configure products, review verification activity, obtain support, and expand adoption through self-service experiences. This leader will connect product choices to revenue, retention, and customer trust while partnering closely with Engineering, GTM, Fraud Operations, and Design. The role requires rigorous customer discovery, outcome-based measurement, transparent prioritization, and influence across senior cross-functional stakeholders. Over time, the position is expected to evolve from hands-on product leadership into mentoring and managing a product team. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a high-scope product leadership role spanning commercial strategy, enterprise customer discovery, complex platform delivery, and cross-functional alignment. The successful candidate must make consequential prioritization decisions while building credibility and preparing to lead others. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$180,000US market range$155k–$210k0$231k AI insightNo actual salary, pay range, or other role compensation was disclosed. These figures are estimated USD yearly US-market compensation for a Lead Product Manager with end-to-end platform, self-service growth, and emerging people-leadership responsibilities; actual pay may vary materially by work location, level, and equity structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Product strategy](https://jobicy.com/jobs?search_keywords=Product%20strategy.md)[Product roadmap](https://jobicy.com/jobs?search_keywords=Product%20roadmap.md)[Customer discovery](https://jobicy.com/jobs?search_keywords=Customer%20discovery.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Enterprise customers](https://jobicy.com/jobs?search_keywords=Enterprise%20customers.md)[Self-service platforms](https://jobicy.com/jobs?search_keywords=Self-service%20platforms.md)[Go-to-market collaboration](https://jobicy.com/jobs?search_keywords=Go-to-market%20collaboration.md)[Product analytics](https://jobicy.com/jobs?search_keywords=Product%20analytics.md)[Prioritization](https://jobicy.com/jobs?search_keywords=Prioritization.md)[People leadership](https://jobicy.com/jobs?search_keywords=People%20leadership.md) Sample interview questionsHow would you create a product strategy for a customer portal that must support both enterprise operations and self-service growth?I would segment the primary user personas and map their highest-value jobs, pain points, and commercial moments. I would then define a small set of strategic themes tied to adoption, operational efficiency, retention, and expansion, validate them through customer research and behavioral data, and translate them into measurable roadmap bets. Describe how you prioritize when customer requests, revenue opportunities, and technical sustainability compete for limited capacity. I make the decision criteria explicit: customer impact, revenue or retention potential, strategic fit, urgency, risk, effort, and technical leverage. I use evidence rather than volume of requests, communicate the trade-offs openly, and revisit decisions as new information changes the expected outcome. What metrics would you define before launching a new Customer Portal capability? I would use a balanced metric set including feature activation, task completion rate, time to value, support-contact deflection, customer satisfaction, adoption by target accounts, and the applicable commercial metric such as expansion conversion or retention. I would also define guardrails for reliability, fraud risk, and usability. How do you lead effectively through influence when Engineering, GTM, Design, and Operations have different priorities? I establish a shared understanding of the customer problem, business objective, constraints, and decision owner early. I bring relevant evidence, create space for dissent, document decisions and trade-offs, and ensure each function can see how its expertise shapes the plan and launch. How would you transition from a senior individual contributor into a manager while retaining ownership of a product area? I would first create repeatable operating mechanisms for strategy, discovery, prioritization, and delivery so the work can be shared without losing quality. I would delegate meaningful ownership, coach PMs through decisions rather than simply reviewing outputs, and progressively shift my focus toward developing people and multiplying the team's impact. ### About Customer Portal Customer Portal exists to make Veriff’s product sell itself. The Portal serves two purposes. It allows our customers to operate Veriff products — setting up and configuring products, consulting verification session details, reporting issues. And it is a privileged surface for customers to discover, try, buy and expand through a seamless self-serve experience, connecting product usage, onboarding and growth in one place. It unites forces with GTM to automate acquisition, upsell, cross-sell and retention, with end-to-end ownership of the customer persona. The area is evolving fast. What began as a self-serve growth surface (Station) is becoming the customer-facing window into Veriff’s accuracy and fraud advantage for our largest enterprise customers. ### The shape of this role This is an IC-first leadership role, and the first genuine step into product leadership — distinct from a strong senior IC. At first you will lead through craft, authority and influence. You own the strategy, discovery, roadmap and delivery for your product area. As you refine the strategic themes for this large product, we expect you to propose the team configuration needed to support our growth and company objectives. That will move you progressively from IC to manager, while retaining hands-on ownership of at least one part of the Customer Portal area in the mid-term. We will deliberately assess for both the IC craft bar and the latent management capability, because the role is designed to traverse the line. ### What you will do * Own the product strategy and roadmap for the Customer Portal area, tied explicitly to Veriff’s commercial model and revenue drivers. * Run disciplined, continuous discovery with customers, and translate it into well-defined problem statements and a sequenced roadmap. * Make transparent prioritisation and trade-off calls across product ambition, technical sustainability and business urgency — especially where capability gaps mean we cannot do everything at once. * Define success metrics before building, and hold the team accountable to outcomes, not output. * Partner as a credible peer to Engineering, GTM, Fraud Ops and Design. Be the connective tissue that turns internal expertise into a customer-facing product. * Own launch as a discipline from the start — internal platform releases and external GTM — not a milestone at the end. * Set and uphold the product-craft bar. Mentor PMs and, in time, build and lead the team. * Champion AI internally, implementing new best practices for faster product discovery and delivery. ### Who you are You are a product leader who has earned authority through the quality of your thinking rather than a title. You have owned a product area end-to-end * From strategy through discovery, delivery and launch. You are equally comfortable in the messy front end of a problem and in the discipline of shipping. * You are looking for the step where your impact starts to come through others, and you are excited that this role begins as an individual leader and grows into managing a team — not the other way around. You think commercially * You instinctively connect what you build to how the business grows, and you explain the “why” behind a product bet in terms of revenue, retention and customer trust, not just features and flows. You run discovery as a continuous discipline * You get close to customers, including demanding enterprise accounts, and you can tell the difference between what they ask for and what they actually need. * You turn that into sharp problem statements and a phased roadmap where every step delivers a real customer outcome. You prioritise ruthlessly and transparently * When there are more good ideas than capacity, you make the hard calls about what not to do, and you can articulate the reasoning. * You define success before you build. When something goes wrong, you own it without deflection and change how you work as a result. You lead through influence, not authority * You build credibility with engineering, go-to-market, design and operations partners as a genuine peer, and you reach good decisions with people who do not report to you. * You stay calm under uncertainty, create space for views that differ from your own, and commit gracefully once a call is made. You raise the people around you * You set a high craft bar through your own work, share your thinking generously and give specific, useful feedback. * You are motivated by building and leading a team over time, with a realistic understanding that management is a different job — one focused on developing people and multiplying impact, not doing all the work yourself. You stay current on your craft * You take pride in tracking how product management is evolving, and you consistently find time to experiment and fold what works into your practice. ### Why Veriff? We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world – and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career whilst looking after you along the way with a range of benefits designed with you in mind. Some of our favourites include… * Flexibility to work from home * Stock options that ensure your share in our success * Extra recharge days on top of your annual vacation * Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally * Learning and Development & Health and Sports budget that you are free to tailor to your own needs * Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives, and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates – so rest assured, whoever you are, we want to hear from you! Please take the time to read our Recruitment Privacy Notice, which explains how we collect and process your data for recruitment-related activities in accordance with applicable laws. Please read the information carefully. By submitting the application with the required information, you acknowledge that Veriff processes the information for recruitment purposes. Please be informed that in the final stage of the recruitment process, we may request that you undergo identity verification. For more information, please see [Recruitment Privacy Notice](https://www.veriff.com/recruitment-privacy-policy). #SPBTAL #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/152914-lead-product-manager-customer-portal.md) > Annual salary information is not provided for this position. 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