[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Insurify logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/82a302c8-221.jpg)](https://jobicy.com/company/insurify.md)Remote opportunity at[Insurify](https://jobicy.com/company/insurify.md) # Customer Service Representative Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/insurify.md)Share12 Sep 2026Published49Listing views2Application actions12 Oct 2026Apply before Opportunity details ## About this role. AI SummaryInsurify is hiring a remote U.S.-based Customer Service Representative to resolve insurance coverage, billing, payment, complaint, and policy-documentation issues. The role handles inbound phone contacts and follow-up work in carrier portals to ensure customers retain appropriate coverage and avoid policy interruptions. Candidates must have customer support experience across phone, email, and chat, excellent phone communication skills, and an active Property & Casualty Insurance license. The position also contributes process-improvement feedback for customer onboarding and retention. Eligibility is limited to candidates located in specified U.S. states. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires navigating regulated insurance workflows, verifying coverage, and resolving sensitive billing and complaint issues accurately. Difficulty is moderated by its representative-level scope, but high call volume, documentation requirements, and licensing expectations increase the operational complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$46,500US market range$38k–$55k0$61k AI insightThe disclosed U.S. base-compensation range is $40,000 to $53,000 yearly, producing a midpoint of $46,500. A reasonable estimated U.S. market range for a licensed customer service representative in insurance is $38,000 to $55,000 annually; the posted range sits within that market range and reflects the specialized Property & Casualty licensing requirement. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Insurance operations](https://jobicy.com/jobs?search_keywords=Insurance%20operations.md)[Property & Casualty insurance](https://jobicy.com/jobs?search_keywords=Property%20%20Casualty%20insurance.md)[Inbound calls](https://jobicy.com/jobs?search_keywords=Inbound%20calls.md)[Phone support](https://jobicy.com/jobs?search_keywords=Phone%20support.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Chat support](https://jobicy.com/jobs?search_keywords=Chat%20support.md)[Policy administration](https://jobicy.com/jobs?search_keywords=Policy%20administration.md)[Billing resolution](https://jobicy.com/jobs?search_keywords=Billing%20resolution.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md) Sample interview questionsHow would you handle a customer calling because they believe their insurance coverage has lapsed?I would first verify the customer's identity and review the policy status, payment history, and relevant carrier documentation. I would explain the situation in clear, nontechnical language, identify available resolution options, coordinate with the carrier when needed, and document each action and follow-up commitment. Describe how you prioritize several customer issues that all appear urgent. I assess urgency according to potential coverage loss, payment deadlines, complaint severity, and the customer impact. I address time-sensitive policy interruptions first, communicate expected timelines to every customer, and use organized case notes and reminders so no follow-up is missed. What is your approach to explaining an insurance policy or billing issue to a frustrated customer? I begin by listening without interruption and acknowledging the customer's concern. Then I explain the relevant policy or billing information in plain language, confirm understanding, offer the appropriate next steps, and provide a realistic timeline for resolution. How would you ensure accuracy when preparing or delivering proof-of-insurance documentation? I would validate the customer's identity, policy number, active coverage dates, named insured information, and requested document type before sending anything. I would use approved systems and templates, perform a final quality check, securely transmit the document, and record the interaction in the customer record. Tell us about a process improvement you would suggest after noticing recurring customer contacts about the same issue. I would collect examples and identify the common root cause, such as unclear onboarding instructions or a missing reminder. I would propose a measurable improvement, such as clearer communication templates or proactive outreach, share it with the appropriate team, and monitor whether repeat contacts decline after implementation. Warning: Fraudulent Job Adverts Beware of fraudulent activities claiming to represent Insurify. We are not associated with any entities soliciting personal information or payment. The safety of our job seekers is a top priority, and we actively work to prevent such incidents. Insurify will never request sensitive information or payment during the hiring process. Be cautious of text-only interviews, interviews conducted through Microsoft Teams, or suspicious offer letters. Why us? Insurify is one of America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success. Join us if you like * $1.3 Trillion market opportunity * MIT alumni founders * Female-led startup * $130M total funding * Strong leadership team with experience from many successful startups around the world How you will make an impact * Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions. * Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization * Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes * Ensuring the information is accurate and verifying customers’ coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction. * Assist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processes. * Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved. * Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups.Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage. Who you are * Experience in Customer Support via phone, email and chat. * Excellent communication skills. * Phenomenal phone skills. * Well-organized and self-driven. * Licensed in Property & Casualty Insurance required * Bilingual is a plus. * Must be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, VT Benefits * Competitive compensation * Health, Dental Coverages * 401K plan with match * Paid Family Leave Insurify is committed to offering a fair, competitive, and transparent compensation program that supports our mission to attract, retain, and motivate top talent. Our compensation philosophy is guided by several factors including a candidate’s relevant experience, education/training, job-related skills, and location. In addition to the base salary our total compensation package includes health coverage, retirement contributions, and additional wellbeing benefits. Below is the base compensation range for US locations: $40,000-$53,000 We are proud to be an Equal Employment Opportunity and Affirmative Action employer. Show more [Apply now >](https://jobicy.com/jobs/153121-customer-service-representative-6.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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