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# Account Manager

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/smithrx.md)Share13 Sep 2026Published58Listing views4Application actions13 Oct 2026Apply before  Opportunity details

## About this role.

AI SummarySmithRx is seeking an Account Manager to own post-sale client success for pharmacy benefit management services. The role builds trusted relationships with client operational leaders, develops client success plans, and drives retention and satisfaction. Responsibilities include reporting, issue escalation, cross-functional coordination, product-gap assessment, and proactive attrition-risk mitigation. Candidates need 3–5 years of healthcare account or relationship management experience, with commercial insurance or pharmacy-benefits knowledge strongly preferred.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a consultative healthcare account-management role involving complex PBM services, escalated client issues, and executive-level stakeholder relationships. Success requires independent judgment, strong cross-functional influence, and the ability to resolve sensitive retention risks.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$105,000US market range$85k–$125k0$138k

AI insightNo numeric compensation range is disclosed, so the figures are estimated for a US-market, full-time healthcare Account Manager with 3–5 years of relevant experience. A reasonable estimated annual base-salary market range is $85,000–$125,000 USD, with a midpoint of approximately $105,000; bonuses, commissions, and equity may be additional.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Client Retention](https://jobicy.com/jobs?search_keywords=Client%20Retention.md)[Healthcare](https://jobicy.com/jobs?search_keywords=Healthcare.md)[Pharmacy Benefits](https://jobicy.com/jobs?search_keywords=Pharmacy%20Benefits.md)[PBM](https://jobicy.com/jobs?search_keywords=PBM.md)[Relationship Management](https://jobicy.com/jobs?search_keywords=Relationship%20Management.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Project Coordination](https://jobicy.com/jobs?search_keywords=Project%20Coordination.md)[Data Reporting](https://jobicy.com/jobs?search_keywords=Data%20Reporting.md)

Sample interview questionsHow do you build trust with a new healthcare client after implementation kickoff?I begin by aligning on the client's business goals, decision-makers, success measures, communication preferences, and known risks. I document these in a success plan, establish a regular operating cadence, and follow through consistently on commitments so the relationship is grounded in transparency and measurable progress.

Describe how you would handle an escalated client issue that could affect retention.

I would first clarify the business impact, urgency, stakeholders, and desired resolution with the client. I would then coordinate the appropriate internal teams, create an action plan with owners and deadlines, provide proactive status updates, and confirm that the final solution addresses both the immediate concern and the underlying process gap.

What data would you use to assess the health of an account?

I would combine operational service metrics, issue volume and resolution time, utilization or adoption indicators, client feedback, renewal status, and progress against the client's stated goals. I would use this information to identify trends early and prioritize actions that reduce dissatisfaction or attrition risk.

How do you manage conflicting priorities across multiple client accounts?

I prioritize based on client impact, retention risk, contractual or operational deadlines, and the urgency of member-facing issues. I maintain a visible task plan, communicate tradeoffs early, and escalate when additional resources or leadership decisions are needed.

How would you explain a product limitation or gap to a client executive?

I would be direct and tactful, acknowledging the client's need and explaining the current product capability without overpromising. I would outline available workarounds, assess the business impact, bring structured feedback to the product team, and set clear expectations for any next steps or future evaluation.

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

* Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
* Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
* Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As an Account Manager, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for your client’s operational leadership. The Account Manager begins involvement with their client at implementation kick-off and is responsible for the development and maintenance of the client success plan, orchestrating the involvement of additional SmithRx teams to ensure that the client is achieving their stated business goals.

What you will do:

* Complete reporting and data requirements based on client and team needs
* Be accountable for customer satisfaction and retention of assigned client(s)
* Build trusting relationships with client operational leadership
* Maintain a comprehensive understanding of business challenges faced by customers
* Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
* Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
* Identify product gaps by conducting business impact assessments and managing client expectations
* Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

What you will bring to SmithRx:

* Requires 3-5 years of direct account management or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
* A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution
* An obsession with customer experience and customer satisfaction
* A passion for solving difficult problems together in collaboration with the broader team
* Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
* Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
* Ability to work independently as well as part of an extended, cross-functional team
* Self-driven, results-oriented and disciplined work ethic
* Ability to take initiative with little to no direction
* Be transparent and honest in a positive, professional and polite manner
* Expert conflict resolution skills
* Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view
* Bachelor’s degree or equivalent experience required

What SmithRx Offers You:

* Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
* Flexible Spending Benefits
* 401(k) Retirement Savings Program
* Short-term and long-term disability
* Discretionary Paid Time Off
* Paid Company Holidays
* Wellness Benefits
* Commuter Benefits
* Paid Parental Leave benefits
* Employee Assistance Program (EAP)
* Well-stocked kitchen in office locations
* Professional development and training opportunities

Compensation & Benefits

*  Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
*  Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits [here](https://benefitsguides.thinkccig.com/smithrx/2026candidates/).

Show more

[Apply now >](https://jobicy.com/jobs/153168-account-manager-6.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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