[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![UpGuard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/474a12c7-221.png)](https://jobicy.com/company/upguard.md)Remote opportunity at[UpGuard](https://jobicy.com/company/upguard.md) # Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/upguard.md)Share14 Sep 2026Published34Listing views0Application actions14 Oct 2026Apply before Opportunity details ## About this role. AI SummaryUpGuard is hiring an experienced Customer Success Manager to onboard, enable, retain, and expand enterprise customers using its cyber risk posture management platform. The role manages customer health, success plans, training, executive stakeholder relationships, renewals, and expansion opportunities across complex organizations. It requires at least five years of enterprise customer success or account-management experience, along with familiarity with cyber risk management, security frameworks, and SaaS customer-success practices. The position is full time and remote, with advertised locations in the UK and Ireland, and reports to the Head of Customer Success, EMEA. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, customer-facing role requiring ownership of complex enterprise relationships from onboarding through renewal and expansion. Success depends on translating technical cyber-risk concepts into measurable business value for varied executive and operational stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$135,000US market range$105k–$165k0$182k AI insightNo actual salary range is disclosed; the $1,500 annual Learning & Development allowance is a benefit and is not treated as salary. For a US-market enterprise Customer Success Manager with cybersecurity-domain knowledge and renewal/expansion ownership, estimated annual base compensation is approximately $105,000–$165,000 USD, with a midpoint estimate of $135,000 USD; variable compensation may be additional depending on the employer's plan. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Cyber Risk Management](https://jobicy.com/jobs?search_keywords=Cyber%20Risk%20Management.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md) Sample interview questionsHow would you create a success plan for a new enterprise customer using UpGuard?I would begin with discovery across executive, operational, and technical stakeholders to understand their risk framework, current workflows, desired outcomes, and adoption barriers. I would document measurable milestones, ownership, training needs, success metrics, and a regular governance cadence. I would then review progress and customer-health signals regularly, adjusting the plan as priorities or risks change. Tell us about a time you increased adoption for an under-engaged customer. I first identified the root cause through usage data and stakeholder conversations, separating product-fit, knowledge, process, and sponsorship issues. I then delivered a targeted enablement plan with role-based training, practical use cases, and agreed adoption milestones. By maintaining a consistent follow-up cadence and communicating value to the executive sponsor, I was able to restore engagement and improve the account's renewal position. How do you communicate cyber-risk or technical concepts to nontechnical executives? I avoid leading with technical terminology and instead connect the issue to business impact, operational risk, compliance obligations, and decision options. I use concise summaries, visual trends, and specific examples relevant to the customer's industry. When deeper technical detail is needed, I involve the appropriate subject-matter experts while maintaining a clear executive narrative. How would you handle a renewal risk involving multiple customer subsidiaries and stakeholders? I would map the stakeholder landscape, identify decision-makers and champions, and assess usage, realized value, unresolved issues, and commercial dependencies across each group. I would build a recovery plan with named actions, deadlines, and executive alignment, bringing in internal Product, Support, and Sales partners as needed. Throughout the process, I would provide transparent status updates and demonstrate the measurable value already delivered as well as the plan for future outcomes. What customer-health indicators would you monitor for an enterprise SaaS portfolio? I would monitor product usage and breadth of adoption, completion of onboarding milestones, support trends, stakeholder engagement, executive sponsor strength, sentiment, achievement of success-plan outcomes, renewal timing, and expansion signals. For a cybersecurity platform, I would also consider whether the customer is operationalizing findings and integrating the platform into its risk-management workflows. I would use these indicators to prioritize proactive outreach before disengagement becomes a renewal risk. ### Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale. Why are we hiring for this role? Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail-oriented, articulate, and credible with the ability to listen effectively and provide clear advice. As a Customer Success Manager, you’ll report to the Head of Customer Success, EMEA, and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world’s most important industries and institutions. What will you accomplish? * You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. * You will provide resources to your customers, including success plans, and customer-specific training sessions. You will also organize regular check-in calls. * You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. * You will translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. * You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected. * Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales, and Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion, and cross-sell opportunities. What do we need from you? * 5+ years’ experience in customer success, and account management working with or for enterprise organizations. * Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels. * Experience with supporting, building & maintaining customer relationships. * Highly organized with the ability to update existing documentation and document new processes. * Proven success in owning growth and revenue for a book of business including the end-to-end renewal process. * An understanding of cyber risk management or risk management frameworks. * Experience navigating large and complex organizations to multithread and uncover opportunities for expansion. * High level of proficiency in the English language, both written and spoken. * The ability to work cross-functionally with many internal groups and be a team player. * Can translate complex ideas to a variety of audiences. * Ability to work with multiple teams, stakeholders, and subsidiaries within an organization. * High energy and a willingness to learn. * Self-motivated, independent, and organized. What would give you an edge? * Experience in Customer Success tools, such as ChurnZero or GainSight. * Experience with a CRM, such as HubSpot or Salesforce. * Understanding of technical cyber security compliance and certification activities such as NIST, PCI, and ISO27001. * Understanding of Cyber Security best practices. * Experience in project management. * Basic/working knowledge of APIs. * Experience navigating large enterprise relationships from implementation through value recognition and expansion. What’s in it for you? * Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard * $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance * Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. * 18 weeks paid Parental Leave: Irrespective of parenting role * Personal Leave Allowance: This includes sick & carer’s leave * Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance * Top-spec hardware: All team members will be provided with top-spec laptops for their role * Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work * Health Insurance: Access to comprehensive coverage UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work! Apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Please Note: Not all roles can be performed from the United States. Please check your specific job listing to confirm its advertised location. If the role you are applying for is listed as based in the US, we are currently only able to support hiring in the following locations: CA, CO, FL, IL, LA, MA, MD, MO, OR, PA, TX, WA, and DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also, please note that at this time, we cannot support candidates requiring visa sponsorship or relocation. Show more [Apply now >](https://jobicy.com/jobs/153249-customer-success-manager-46.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Customer Support & Success](https://jobicy.com/categories/supporting.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![StackAdapt logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/bf5f2bb689c6f35f6cab5459f3eff869.jpg) StackAdapt Sep 14 ### [Director, Client Services- APAC](https://jobicy.com/jobs/153282-director-client-services-apac.md) StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly… * ![PadSplit logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/06/da525286873130ed0b95212896ef55d4.jpg) PadSplit Sep 14 ### [Tier 1 – Support Agent](https://jobicy.com/jobs/153280-tier-1-support-agent.md) Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we’re disrupting the affordable housing industry by creating… * ![PadSplit logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/06/da525286873130ed0b95212896ef55d4.jpg) PadSplit Sep 14 ### [Tier 2 – Member Support Agent (Offshore – Philippines)](https://jobicy.com/jobs/153284-tier-2-member-support-agent-offshore-philippines.md) PadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. We are dedicated to helping solve the affordable… * ![Zone & Co logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/618aec90-221.png) Zone & Co Sep 14 ### [Frontline Support Analyst](https://jobicy.com/jobs/153278-frontline-support-analyst-2.md) Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by… * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Sep 14 ### [Onboarding Coach](https://jobicy.com/jobs/153273-onboarding-coach.md) What Makes Cloudbeds UniqueAt Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties… * ![LevelUp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/31e98500-221.png) LevelUp Sep 14 ### [Senior Billing Escalations Agent](https://jobicy.com/jobs/153269-senior-billing-escalations-agent.md) Company Overview LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of… * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Sep 14 ### [Manager, Customer Support – ANZ](https://jobicy.com/jobs/153271-manager-customer-support-anz.md) What Makes Cloudbeds UniqueAt Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties… * ![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png) Socket Sep 14 ### [Technical Account Manager, Europe](https://jobicy.com/jobs/153262-technical-account-manager-europe.md) About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our… * ![Ada logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/666ef11e-221.png) Ada Sep 14 ### [Customer Solutions Consultant, Ada Accelerate](https://jobicy.com/jobs/153248-customer-solutions-consultant-ada-accelerate.md) About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service… * ![Playson logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6f266d9c-221-1.png) Playson Sep 14 ### [Senior Integration Engineer](https://jobicy.com/jobs/153232-senior-integration-engineer.md) About the Role We’re looking for a Senior Integration Engineer to take full ownership of partner integrations – from initial onboarding through to go-live and beyond. This is a delivery-focused,…