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# Technical Account Manager, Europe

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/socket.md)Share14 Sep 2026Published28Listing views1Application actions14 Oct 2026Apply before  Opportunity details

## About this role.

AI SummarySocket is hiring a senior Technical Account Manager to own post-sale technical success for European enterprise customers using its application-security and open-source risk platform. The role combines technical onboarding, CI/CD and SaaS integrations, production troubleshooting, architecture reviews, customer enablement, and escalation management. The incumbent will serve as the primary technical customer contact while partnering with Account Executives on renewals and expansions and relaying field insights to Product and Engineering. Strong DevSecOps, application-security, developer-tooling, API, package-management, and executive communication experience are central to success.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a senior, highly technical customer-facing role requiring independent ownership of enterprise outcomes and hands-on investigation of complex integration and production issues. It also demands the ability to translate security and developer-tooling concepts for both engineers and executive stakeholders.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate$150,000US market range$120k–$185k0$204k

AI insightNo actual salary range is disclosed; "market competitive salary bands" is not a quantified compensation offer. The figures shown are estimated annual USD base-salary benchmarks for a US-market senior Technical Account Manager with application-security and DevSecOps expertise; actual European compensation may differ by country, currency, and equity structure.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Technical Support](https://jobicy.com/jobs?search_keywords=Technical%20Support.md)[Application Security](https://jobicy.com/jobs?search_keywords=Application%20Security.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[CI/CD](https://jobicy.com/jobs?search_keywords=CICD.md)[API Integrations](https://jobicy.com/jobs?search_keywords=API%20Integrations.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Open Source](https://jobicy.com/jobs?search_keywords=Open%20Source.md)[Enterprise Onboarding](https://jobicy.com/jobs?search_keywords=Enterprise%20Onboarding.md)

Sample interview questionsDescribe how you would onboard an enterprise customer integrating Socket into several CI/CD pipelines.I would begin with discovery of the customer's repositories, package-management ecosystem, CI/CD architecture, security policies, owners, and success metrics. I would then create a phased implementation plan, validate a pilot integration, document configuration decisions, train technical users, and track adoption through measurable milestones. Regular checkpoints would surface blockers early and ensure the rollout produces clear time-to-value.

How do you investigate a customer-reported integration issue when the initial symptoms are unclear?

I first clarify the expected behavior, observed behavior, scope, timeline, and recent environment changes. I gather relevant logs, configuration details, request or webhook payloads, and reproduction steps, then isolate whether the issue is caused by the product, integration configuration, permissions, network conditions, or the customer's pipeline. If escalation is needed, I provide Engineering with concise evidence, business impact, and a reproducible case while keeping the customer updated through resolution.

How would you communicate an application-security finding to both developers and executive stakeholders?

For developers, I would explain the affected dependency, exploitability, remediation options, implementation impact, and recommended next action. For executives, I would focus on business risk, affected assets, prioritization, ownership, and progress against agreed security outcomes. In both cases, I would avoid unnecessary jargon and clearly distinguish confirmed risk from context that still requires validation.

How do you balance reactive support work with proactive customer-success responsibilities?

I use triage based on severity, customer impact, and deadlines, ensuring urgent production blockers receive immediate attention. I reserve structured time for health reviews, adoption plans, enablement, and documentation, because proactive work reduces recurring reactive demand. Repeated issues become candidates for playbooks, automation, product feedback, or knowledge-base improvements.

What metrics would you use to assess the health of a technical enterprise account?

I would combine product usage and coverage metrics with implementation progress, active users, integration reliability, issue trends, security findings workflow adoption, stakeholder engagement, and progress against the customer's stated outcomes. I would also track support responsiveness and unresolved risks. These measures would inform quarterly business reviews and a jointly owned success plan.

About Us

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers – from Anthropic to xAI, and Figma to Vercel – love Socket (just [check out their tweets](https://socket.dev/love) to see for yourself!)

Founded by [Feross Aboukhadijeh](https://www.linkedin.com/in/feross/), a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised [$](https://socket.dev/blog/series-b)[125M in funding](https://socket.dev/blog/series-c) from top angels, operators, and security leaders.

About the Role

You’ll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.

This is a product-focused, technical role. You’ll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You’re also the front line for technical support. We don’t have a separate support team. When something doesn’t work as expected, you investigate.

AEs own renewals and expansion. You own making the customer successful with the product.

What You’ll Do

Account Management

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Own post sales relationship as the main point of contact and technical advisor

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Strategize with AEs on upsells, renewals and expansions

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Relationship building and executive alignment with our Champions

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Conducting Quarterly Business Reviews with strategic customers

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Build measurable customer success plans

Onboarding & Implementation

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Lead technical onboarding for new enterprise customers, from initial setup through full integration

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Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling

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Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value

Technical Troubleshooting

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Investigate and resolve integration, configuration, and compatibility issues

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Respond to customer issues in dedicated Slack channels

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Use logs and telemetry to identify root causes and document fixes

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Escalate to Engineering when needed and follow through to resolution

Product Enablement

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Run discovery conversations to understand customer goals and use cases

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Translate complex product capabilities into practical, developer-friendly guidance

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Conduct architecture reviews and security posture assessments

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Deliver workshops, office hours, and deep-dives that drive adoption

Customer Advocacy

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Bring technical feedback and field intelligence back to Product and Engineering

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Surface patterns that inform roadmap priorities

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Contribute documentation and internal tooling to scale the Technical Success practice

What You’ll Bring

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6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)

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2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success

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Background in application security, DevSecOps, or open-source ecosystems

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Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)

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Ability to read and reason about code (JavaScript, Python, TypeScript)

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Familiarity with APIs, webhooks, and SaaS integration patterns

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Hands-on experience with Package Managers

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Comfort troubleshooting in production environments alongside engineering teams

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Clear written and verbal communication with developers, security practitioners, and executives

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Willingness to travel for customer and company meetings as needed

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Must be located within EUROPE

Nice to Have

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Experience with SCA, dependency management, or security scanning tools

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Contributions to open-source projects

Tools You’ll Use

Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana

Our Interview Process

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Informational call with someone from our Talent team

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Virtual f2f with our Head of Customer Engineering

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Virtual f2f with a peer

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Presentation

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Final interview with our Founder & CEO

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References

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Decision

Hiring is a big decision on both sides. Read more about our [Hiring Philosophy](https://socket.dev/hiring-philosophy)and how we approach the process at Socket.

Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:

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Market competitive salary bands

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Meaningful equity program

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Comprehensive health benefits for you and your family (99% coverage)

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Flexible time-off, holidays, and winter shutdown to rest & recharge

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Paid parental leave

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Remote-first, with quarterly team off-sites

At Socket, we

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Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.

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Move with urgency and focus: We prioritize swift, decisive action.

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Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.

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Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.

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Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we’re non-territorial regarding our nominal domains.

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Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.

Show more

[Apply now >](https://jobicy.com/jobs/153262-technical-account-manager-europe.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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