[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Boulevard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/12/a45167e12b0ed51058a884cf9cd0c76f.png)](https://jobicy.com/company/boulevard.md)Remote opportunity at[Boulevard](https://jobicy.com/company/boulevard.md) # Senior Product Manager, AI Receptionist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/boulevard.md)Share14 Sep 2026Published31Listing views1Application actions14 Oct 2026Apply before Opportunity details ## About this role. AI SummaryBoulevard is seeking a Senior Product Manager to own the AI Receptionist product suite for appointment-based self-care businesses. The role sets product vision, roadmap, AI behavior and handoff design across voice and text interactions. It is accountable for adoption, retention, revenue, autonomous resolution, productivity, and client satisfaction outcomes. The ideal candidate combines B2B2C product leadership, conversational AI and LLM fluency, customer research, analytics, and cross-functional influence. This is a high-visibility role shaping a trust-sensitive AI product used by salons, spas, medspas, and related small businesses. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, end-to-end product ownership role for an agentic AI experience where poor performance can directly damage customer trust. It requires balancing AI quality, business impact, technical tradeoffs, multi-channel UX, and adoption across skeptical small-business users. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$137,350US market range$125k–$185k0$204k AI insightThe disclosed annual base-salary range spans $113,400 to $161,300 USD depending on U.S. location; the combined offer midpoint is $137,350. For a US-based senior product manager owning an AI/conversational SaaS product, an estimated broader base-salary market range is $125,000 to $185,000 annually. Variable compensation and equity may be available but are not quantified and are excluded from these figures. ## Core skills Skills and capabilities most closely associated with this opportunity. [Product Management](https://jobicy.com/jobs?search_keywords=Product%20Management.md)[AI Product Strategy](https://jobicy.com/jobs?search_keywords=AI%20Product%20Strategy.md)[Conversational AI](https://jobicy.com/jobs?search_keywords=Conversational%20AI.md)[LLMs](https://jobicy.com/jobs?search_keywords=LLMs.md)[Prompt Design](https://jobicy.com/jobs?search_keywords=Prompt%20Design.md)[Voice Interfaces](https://jobicy.com/jobs?search_keywords=Voice%20Interfaces.md)[B2B2C SaaS](https://jobicy.com/jobs?search_keywords=B2B2C%20SaaS.md)[Product Analytics](https://jobicy.com/jobs?search_keywords=Product%20Analytics.md)[Customer Research](https://jobicy.com/jobs?search_keywords=Customer%20Research.md)[Cross-functional Leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20Leadership.md) Sample interview questionsHow would you decide which client interactions the AI Receptionist should resolve autonomously versus hand off to a human?I would segment interactions by customer value, complexity, risk, and reversibility. I would begin with high-volume, low-risk intents such as appointment availability and routine confirmations, establish confidence thresholds and clear escalation rules, then expand autonomy only after validating quality, CSAT, and business outcomes. What metrics would you use to evaluate the success of an AI Receptionist product? I would use a balanced scorecard: autonomous resolution rate, containment quality, escalation rate and reasons, conversation success rate, CSAT, booking conversion, response time, staff productivity, retention, and incremental revenue. Quality metrics should be reviewed alongside guardrails such as incorrect-action rate, repeat contacts, and customer complaints. Describe how you would improve an AI experience that is technically functional but customers do not trust. I would combine qualitative research, conversation reviews, and funnel data to identify the specific trust breaks, such as unclear disclosures, poor context retention, incorrect answers, or difficult human handoffs. I would prioritize transparent expectations, reliable fallback behavior, confirmation for consequential actions, and rapid escalation, then measure whether these changes improve adoption and repeat use. How would you partner with engineering and data teams to improve LLM conversation quality? I would establish a shared evaluation framework with representative conversation scenarios, success criteria, failure taxonomies, and release thresholds. Engineering could iterate on prompts, tools, retrieval, and orchestration while data and product track offline evaluation results, production outcomes, and recurring failure modes to guide roadmap decisions. How would you build a business case for investing in a new AI Receptionist capability? I would connect the proposed capability to a clearly defined customer pain point and measurable business outcome, such as more bookings, fewer missed calls, or reduced staff workload. I would quantify the addressable opportunity, define leading and lagging metrics, estimate implementation cost and risk, and recommend an experiment that produces evidence before a broader rollout. Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at [how we (and YOU) can make that happen](https://www.joinblvd.com/). We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through [our story and what we value the most](https://www.joinblvd.com/about). Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard — processing over $5 billion in payments annually. We’ve raised $188M in funding and are scaling fast, with growing ambitions in enterprise and multi-location operators. Every salon, spa, and medspa deserves a front desk that never misses a call, never drops a message, and always knows what to say. Boulevard’s AI Receptionist is building that — agentic AI that handles client communication across voice and text so businesses can grow faster, operate leaner, and deliver an exceptional experience every time. This role owns that vision end-to-end. WHAT YOU’LL DO Own the AI Receptionist product end-to-end * You’ll set the vision, roadmap, and success criteria for Boulevard’s AI Receptionist suite — our answer to the modern contact center for self-care businesses. That means owning how AI engages clients in 1:1 interactions across voice and text: when it handles conversations autonomously, when it hands off to staff, and how that transition feels invisible to the client and effortless for the team. Define what great AI-powered client communication looks like * You’ll develop a deep point of view on where AI should handle interactions autonomously, where it should hand off to staff, and how to make that transition seamless — including how conversations maintain continuity across channels, how fallback behaviors are designed when AI can’t resolve something, and how the overall experience feels coherent whether a client is talking to AI or a human. Drive adoption and outcomes * You’ll own the business outcomes for the AI Receptionist — revenue, adoption, and retention — and define the product metrics that drive them: autonomous resolution rate, agent productivity, CSAT, and more. You’ll collaborate on pricing strategy and be expected to connect what’s happening in the product to what it means for their business. Represent the customer * You’ll develop genuine fluency with how self-care businesses manage client communication today — what they trust, what they fear, what they’d delegate in a heartbeat and what they’d never let out of human hands. That customer insight is what separates AI that gets adopted from AI that gets turned off. WHAT YOU’LL BRING * 5–8 years in product management with experience in B2B2C or both B2C and B2B environments — you understand what it means to serve a business and their end customer simultaneously * Experience shipping AI-powered products — you know how to shape how AI behaves, design for when it falls short, and earn user trust over time * LLM fluency — enough hands-on familiarity with LLMs and prompt design to partner credibly with engineering without needing a translator * AI-native in your own practice — you’re using tools like Claude daily, running side projects, and staying genuinely close to how the technology is evolving * Strong voice-of-customer instincts — you’ve built products for users who are skeptical of automation and know how to design for trust * Data fluency — you’re comfortable defining metrics, pulling your own analysis, and building the case for roadmap bets with evidence * Cross-functional leadership — you’ve influenced engineering, design, and data teams without relying on authority, and you’ve kept multiple workstreams moving in parallel * Clear communication — you can translate complex AI product decisions into terms that resonate with business owners, cross-functional partners, and leadership alike PREFERRED * Experience with conversational AI, voice interfaces, or messaging products * Experience in vertical SaaS or services-industry platforms * Familiarity with AI quality evaluation — you’ve thought about how to measure and improve AI conversation quality, not just ship it * A genuine affinity for small businesses — you understand their constraints and what it takes to earn their trust WHY THIS ROLE MATTERS The AI Receptionist is one of Boulevard’s highest-visibility bets. For a self-care business, the front-of-house experience — answering calls, responding to texts, knowing when to bring a human in — is where client relationships are made or broken. AI that gets this right is transformative. AI that gets it wrong damages trust overnight. This role is a rare opportunity to build an AI product that has a direct, tangible impact on how thousands of small businesses show up for their clients — at a company that’s well-funded, growing fast, and early enough in its AI journey that this PM will genuinely shape the direction. Compensation At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $129,000 – $161,300 per year. For all other U.S. locations, the anticipated base salary range is $113,400 – $155,900 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you – Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. * ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. * 🏝 Take a break whenever you need with our flexible vacation day policy. * 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. * 💚 Family planning resources and specialized support programs. * 🔮 Equity: get ahead on the ground floor and grow with Boulevard. * 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following [our official LinkedIn page](https://www.linkedin.com/company/boulevard/) to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Show more [Apply now >](https://jobicy.com/jobs/153291-senior-product-manager-ai-receptionist.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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