[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Ada logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/666ef11e-221.png)](https://jobicy.com/company/ada.md)Remote opportunity at[Ada](https://jobicy.com/company/ada.md) # Technical Support Advisor Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ada.md)Share15 Sep 2026Published39Listing views4Application actions15 Oct 2026Apply before Opportunity details ## About this role. AI SummaryAda is seeking a Technical Support Advisor to diagnose, localize, troubleshoot, and escalate complex client issues for its AI customer-service platform. The role combines customer-facing technical support with API troubleshooting, ticket/backlog management, documentation, and collaboration with Technical Support Engineering. Candidates need working knowledge of APIs and tools such as Postman or cURL, Jira, Zendesk, and Salesforce. Success depends on meeting SLAs, translating ambiguous stakeholder reports into actionable bug reports or feature requirements, and explaining technical concepts to varied audiences. This is a remote, UK-based full-time permanent role. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position handles difficult-to-reproduce issues that may involve external products or infrastructure, requiring structured investigation and sound escalation judgment. It also demands consistent SLA performance while managing several client requests and internal stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$75,000US market range$60k–$95k0$105k AI insightNo salary is disclosed in the posting; these figures are estimated USD annual market compensation for a mid-level technical support advisor in the US market. The estimated median is $75,000, with a typical market range of $60,000–$95,000 depending on technical depth, SaaS experience, and location. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical support](https://jobicy.com/jobs?search_keywords=Technical%20support.md)[API troubleshooting](https://jobicy.com/jobs?search_keywords=API%20troubleshooting.md)[Postman](https://jobicy.com/jobs?search_keywords=Postman.md)[cURL](https://jobicy.com/jobs?search_keywords=cURL.md)[Jira](https://jobicy.com/jobs?search_keywords=Jira.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Incident escalation](https://jobicy.com/jobs?search_keywords=Incident%20escalation.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md) Sample interview questionsHow would you investigate a customer issue that cannot be reliably reproduced?I would first collect precise timestamps, user identifiers, request and response details, screenshots, environment information, and recent configuration changes. I would compare logs and API traffic against successful cases, test likely variables in a controlled environment, document hypotheses and evidence, then escalate with a concise reproduction path or clear statement of what was ruled out. How have you used Postman or cURL to troubleshoot an API issue? I use Postman or cURL to validate endpoints independently of the customer interface, checking authentication, headers, payload format, status codes, latency, and response bodies. This helps isolate whether the issue is in the API, client implementation, permissions, or a downstream dependency, and creates evidence that engineering can act on quickly. How do you keep a high-volume technical support backlog from becoming stale? I prioritize by customer impact, SLA deadline, severity, and dependency, while maintaining clear next actions and ownership on every ticket. I schedule regular backlog reviews, send timely customer updates even when an issue is pending investigation, and close or reclassify tickets only after confirming the appropriate resolution path. How would you explain a technical API limitation to a non-technical customer? I would avoid jargon and begin with the customer outcome they are trying to achieve. I would explain the limitation in plain language, describe its practical effect, offer supported alternatives or workarounds, and confirm their understanding before documenting the next steps. What information makes an engineering escalation effective? An effective escalation includes business impact and severity, affected accounts or users, exact timestamps, environment details, expected versus actual behavior, logs or request IDs, relevant screenshots or API examples, troubleshooting already completed, and a clearly stated question or requested action. This reduces duplicate investigation and speeds resolution. ### About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and [Monday.com](http://monday.com/), saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you. Learn more at [www.ada.cx](http://www.ada.cx). ### Our Role As a Technical Support Advisor, you will be an integral part of our Technical Support team to proactively localize, diagnose and problem-solve technical issues of our clients while delivering against the team’s SLAs and KPMs. ### About You * You have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada’s own product/platform. * Technical Competences: You have experience using Postman or CURL * Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce) * You possess a working knowledge of Application Programming Interfaces (APIs), * You have excellent backlog management skills, ensuring service requests are kept up to date and nothing “dies on the vine”. * You possess an analytical and methodical approach to problem-solving and troubleshooting technical issues. * You manage competing priorities transparently. * You can explain complex concepts effectively to different audiences, and adjust your communication style accordingly. ### Outcomes * Triage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs. * Deliver exceptional customer service experience and technical support to our clients. * Support our non-engineering teams in using, debugging, and understanding our platform. * Maintain and improve internal product documentation for the client support team. * Become an Ada product expert and utilize your knowledge to derive structured feature requirements and bug reports from even the most abstract information from our stakeholders. #LI-NS1 ### Benefits & Perks At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer: ### Benefits * Unlimited Vacation: Recharge when you need to. * Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. * Wellness Account: Empowering you to invest in your overall well-being and lifestyle. * Employee & Family Assistance Plan: Resources to support you and your loved ones. ### Perks * Flexible Work Schedule: Balance your work and personal life. * Remote-First, In-Person Friendly: Options to work from home or at our local hub. * Learning & Development Budget: Invest in your long-term growth goals and skills. * Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. * Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. * Hands-On with LLMs: Enhance your expertise in leveraging large language models. * A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. The above Benefits and Perks only apply to full-time, permanent employees. As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team. Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us. Show more [Apply now >](https://jobicy.com/jobs/153309-technical-support-advisor-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Technical Support](https://jobicy.com/categories/technical-support.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![Zone & Co logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/618aec90-221.png) Zone & Co Sep 14 ### [Frontline Support Analyst](https://jobicy.com/jobs/153278-frontline-support-analyst-2.md) Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by… * ![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png) Socket Sep 14 ### [Technical Account Manager, Europe](https://jobicy.com/jobs/153262-technical-account-manager-europe.md) About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our… * ![Playson logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6f266d9c-221-1.png) Playson Sep 14 ### [Senior Integration Engineer](https://jobicy.com/jobs/153232-senior-integration-engineer.md) About the Role We’re looking for a Senior Integration Engineer to take full ownership of partner integrations – from initial onboarding through to go-live and beyond. This is a delivery-focused,… * ![Nextiva logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5863278d-221.jpeg) Nextiva Sep 14 ### [Technical Support Specialist (Night Shift)](https://jobicy.com/jobs/153224-technical-support-specialist-night-shift.md) Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric… * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Sep 14 ### [Hypercare Representative (LATAM)](https://jobicy.com/jobs/153220-hypercare-representative-latam.md) What Makes Cloudbeds UniqueAt Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties… * ![Canonical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png) Canonical Sep 14 ### [Dedicated Linux Desktop & Devices Support Engineer, Singapore](https://jobicy.com/jobs/145994-dedicated-linux-desktop-devices-support-engineer-singapore.md) Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives… * ![Remote logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63a88d3a-221-1.png) Remote Sep 14 ### [CX AI & Automation Lead](https://jobicy.com/jobs/146046-cx-ai-automation-lead.md) About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage… * ![Dutchie logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/305a6ae1871314b06b00082374e7ba74.jpeg) Dutchie Sep 13 ### [Product Support Specialist](https://jobicy.com/jobs/153186-product-support-specialist-2.md) About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the… * ![BCD Travel logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/512568c9-221.jpg) BCD Travel Sep 13 ### [Data Support Specialist I, CDS Operations](https://jobicy.com/jobs/150575-data-support-specialist-i-cds-operations.md) Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Data Support Specialist I, CDS Operations (Remote)Full time, Singapore, United Kingdom, Spain, Poland*If you are located in… * ![NCR Voyix logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2fcbc094-221.png) NCR Voyix Sep 12 ### [Customer Engineer – Jylland, Denmark](https://jobicy.com/jobs/150210-customer-engineer-jylland-denmark.md) About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services…