[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Demandbase, Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/664c17c5-221.jpg)](https://jobicy.com/company/demandbase-inc.md)Remote opportunity at[Demandbase, Inc.](https://jobicy.com/company/demandbase-inc.md) # Customer Success Manager II Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/demandbase-inc.md)Share16 Sep 2026Published39Listing views4Application actions16 Oct 2026Apply before Opportunity details ## About this role. AI SummaryDemandbase is seeking a Customer Success Manager II to own strategic SaaS customer relationships across adoption, value realization, renewal, and expansion. The role partners with senior marketing stakeholders to implement account-based marketing best practices and achieve measurable business outcomes using the Demandbase platform. Key work includes onboarding, project-managing cross-functional initiatives, resolving customer issues, and identifying upsell or cross-sell opportunities alongside sales teams. Candidates need 3–5 years of strategic account management or customer success experience supporting SaaS customers, plus strong familiarity with marketing and sales technology ecosystems. This is a customer-facing, commercially aware success role requiring consultative communication, implementation leadership, and the ability to translate platform capabilities into ROI. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role manages complex, multi-stakeholder B2B SaaS accounts while balancing adoption, implementation, renewal, and expansion objectives. Success requires independent judgment, technical and marketing-technology fluency, and strong coordination across customer and internal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$120,000US market range$100k–$145k0$160k AI insightNo actual salary was disclosed in the posting. The figures shown are estimated US annual base-salary market benchmarks in USD for a mid-level Customer Success Manager supporting strategic B2B SaaS accounts; actual compensation may vary by location, portfolio size, variable pay, and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Account-Based Marketing](https://jobicy.com/jobs?search_keywords=Account-Based%20Marketing.md)[ABM](https://jobicy.com/jobs?search_keywords=ABM.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-Selling](https://jobicy.com/jobs?search_keywords=Cross-Selling.md)[Marketing Technology](https://jobicy.com/jobs?search_keywords=Marketing%20Technology.md) Sample interview questionsHow have you improved adoption and demonstrated value for a strategic SaaS customer?I begin by aligning on the customer’s business objectives, success metrics, stakeholders, and current workflow. I then build a success plan with measurable adoption milestones, conduct targeted enablement, and use usage and outcome data in recurring reviews to address gaps and demonstrate ROI. Describe a time you coordinated a complex implementation involving several internal and customer stakeholders. I established a shared project plan with clear owners, dependencies, milestones, and escalation paths. Through regular status meetings and proactive risk management, I kept technical, commercial, and customer teams aligned, enabling the launch to stay on schedule and meet agreed success criteria. How do you identify an expansion opportunity without compromising the trusted-advisor relationship? I focus first on the customer’s stated objectives and observable workflow gaps. When an additional capability clearly addresses a documented need, I quantify the expected impact, validate the use case with the customer, and partner with sales to present a solution-oriented recommendation rather than a generic upsell. What metrics would you use to manage the health of a customer portfolio? I would combine product engagement and feature adoption with milestone completion, support trends, stakeholder engagement, sentiment, renewal timing, realized outcomes, and expansion signals. The mix should provide both leading indicators of risk and evidence of long-term value. How would you handle a senior customer stakeholder who is dissatisfied with adoption progress? I would acknowledge the concern, listen to understand the underlying business impact, and review the agreed objectives and available usage data. I would then propose a recovery plan with prioritized actions, accountable owners, short-term milestones, and transparent executive communication until the customer sees progress. Introduction to Demandbase: Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform. As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom. About the Role The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise. Responsibilities * Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders * Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment * Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities * Identify and support expansion opportunities within the customer base in partnership with new business teams * Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination * Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape * Develop customer success stories, case studies, and references that demonstrate measurable impact Qualifications * 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers * Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams * Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives * Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools * Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI Benefits Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources. We also provide a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits. Our Commitment to Diversity, Equity, and Inclusion at Demandbase At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis. We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply! We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together. Unsolicited Submissions At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third-party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid. Show more [Apply now >](https://jobicy.com/jobs/153361-customer-success-manager-ii-4.md) > Annual salary information is not provided for this position. 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