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# Director, Global Consulting & System Integrator Partnerships

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/ada.md)Share17 Sep 2026Published41Listing views2Application actions17 Oct 2026Apply before  Opportunity details

## About this role.

AI SummaryAda is seeking a senior alliances leader to create and scale a global consulting and systems-integrator partner ecosystem for its AI customer service platform. The role owns SI/GSI strategy, executive partner relationships, joint business plans, enablement, partner-sourced pipeline, and net-new logo growth. Success requires deep experience with enterprise CX transformation, complex B2B SaaS sales cycles, and major consulting firms such as Accenture, Deloitte, PwC, and Capgemini. This is a revenue-oriented, cross-functional leadership role working closely with sales, professional services, cloud, technology, and reseller teams. The position is remote within Canada and includes travel for partner and industry meetings.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

5/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a high-stakes director role requiring the candidate to establish strategic global SI relationships while delivering measurable pipeline and revenue outcomes. It demands executive-level influence, sophisticated ecosystem strategy, and coordination across multiple internal and external stakeholders.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate$180,000US market range$145k–$220k0$242k

AI insightNo salary was disclosed, so these are estimated US-market annual base-salary figures in USD for a Director of Global Consulting/SI Partnerships with enterprise SaaS, alliance leadership, and revenue ownership. Actual compensation may also include variable incentive pay, equity, and benefits, which are not quantified in the posting.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Strategic Alliances](https://jobicy.com/jobs?search_keywords=Strategic%20Alliances.md)[Global Systems Integrators](https://jobicy.com/jobs?search_keywords=Global%20Systems%20Integrators.md)[Consulting Partnerships](https://jobicy.com/jobs?search_keywords=Consulting%20Partnerships.md)[Partner Ecosystem Development](https://jobicy.com/jobs?search_keywords=Partner%20Ecosystem%20Development.md)[Enterprise SaaS Sales](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS%20Sales.md)[Customer Experience Transformation](https://jobicy.com/jobs?search_keywords=Customer%20Experience%20Transformation.md)[Channel Strategy](https://jobicy.com/jobs?search_keywords=Channel%20Strategy.md)[Partner Enablement](https://jobicy.com/jobs?search_keywords=Partner%20Enablement.md)[Pipeline Management](https://jobicy.com/jobs?search_keywords=Pipeline%20Management.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)

Sample interview questionsHow would you prioritize which GSI and regional SI partners to recruit in your first year?I would segment potential partners by their CX transformation practice maturity, overlap with Ada's ideal customer profile, access to target accounts, AI and contact-center capabilities, willingness to invest in enablement, and realistic revenue potential. I would then build a focused tiering model with explicit recruitment, activation, pipeline, and revenue milestones rather than pursuing broad but shallow coverage.

Describe how you would create a joint business plan with a strategic SI partner.

I would begin with shared account mapping and identify priority industries, accounts, solution plays, and executive sponsors on both sides. The plan would define revenue and pipeline targets, joint marketing and enablement actions, pursuit governance, services roles, forecast cadence, and success metrics reviewed in regular executive business reviews.

How would you handle potential conflict between Ada professional services and an SI partner?

I would establish rules of engagement early that clarify ownership by implementation scope, customer needs, technical complexity, capacity, and strategic account objectives. When conflict arises, I would use a customer-first decision framework, make economics and responsibilities transparent, and escalate through a defined governance process only when the operating team cannot resolve it.

What metrics would you use to evaluate the health of the SI partner ecosystem?

I would track recruited versus activated partners, certified partner sellers and practitioners, partner-sourced and partner-influenced pipeline, win rate, sales-cycle velocity, average deal size, revenue attainment, forecast accuracy, and partner contribution to net-new logos. I would also assess qualitative indicators such as executive engagement, solution adoption in partner practices, and quality of joint account plans.

How would you position Ada to a consulting partner that already works with competing CX technology vendors?

I would avoid asking for exclusivity and instead identify differentiated use cases where Ada's AI agent management and automation outcomes create incremental value for the partner and its clients. I would support that position with a clear ROI narrative, competitive enablement, repeatable joint offerings, customer proof points, and a practical plan for partner teams to attach Ada to transformation engagements.

### About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and [Monday.com](http://monday.com/), saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at [www.ada.cx](http://www.ada.cx).

### About the Role

We’re seeking an experienced Director of Global Consulting and System Integrator Partnerships to build and lead our consulting and SI partner ecosystem. You’ll develop relationships with Global Systems Integrators (GSIs), Regional Systems Integrators (RSIs), and consulting firms, driving net new business growth and expanding Ada’s presence in customer experience transformation initiatives. You’ll be a strategic alliances leader who knows how to turn partnerships into meaningful revenue impact. You’ll build and scale consulting and SI relationships that drive measurable growth, and you thrive at the intersection of enterprise sales, CX transformation, and ecosystem strategy.

### Outcomes

* Define and execute SI/GSI partner strategy, recruiting top-tier GSI partners and high-performing regional partners.
* Drive partner-sourced pipeline and net new logo acquisition through strategic relationships, identifying high-value opportunities within partner client bases and CX transformation projects
* Serve as executive sponsor for strategic partner relationships, developing joint business plans with revenue targets and success metrics
* Design comprehensive partner sales enablement programs including competitive positioning, value selling techniques, and deal support
* Integrate Ada into partner CX transformation practices and digital transformation roadmaps through joint solution offerings and go-to-market plays
* Collaborate with Ada’s sales, professional services, cloud partnerships, technology partnerships, and reseller teams to create cohesive strategies and maximize partner impact
* Partner with Ada’s PS organization on joint pursuits, defining clear engagement models and rules of engagement between Ada PS and SI partners
* Build business case models, ROI frameworks, and sales materials that partners leverage in customer engagements
* Track partner performance metrics including pipeline contribution, revenue attainment, and forecast partner-driven business impact

### About You

* 8+ years in partner management, alliances, or business development, with 4+ years focused on consulting/ SI partnerships
* Proven track record scaling SI programs across global and regional SI partners with demonstrable net new business growth
* Deep experience in CX transformation, contact center modernization, or digital customer service initiatives
* History of consistently exceeding partner-driven revenue targets and net new logo acquisition
* Experience with major consulting firms/GSIs (Accenture, Deloitte, PwC, Capgemini, etc.) and regional integrators
* Strong enterprise sales background with understanding of complex B2B sales cycles
* Experience in B2B SaaS, enterprise software, or customer experience technology

You also have:

* Deep understanding of consulting/SI business models, service offerings, partner economics, and CX transformation sales cycles
* Experience structuring professional services partnerships and defining engagement models between internal PS teams and external partners
* Strong executive presence with ability to influence C-level stakeholders at partners and enterprise clients
* Ability to own revenue outcomes and proactively identify, develop, and close new opportunities through partner channels.
* Experience orchestrating cross-functional strategies across different partner types (SI, cloud, technology, reseller)
* Excellent relationship building and consultative selling skills
* Data-driven approach to pipeline management with strong forecasting abilities

Please note: Some travel required to meet with partners and attend industry events, inclusive of company events and offsites.

#LI-NS1

### Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

### Benefits

*   Unlimited Vacation: Recharge when you need to.
*   Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
*   Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
*   Employee & Family Assistance Plan: Resources to support you and your loved ones.

### Perks

*   Flexible Work Schedule: Balance your work and personal life.
*   Remote-First, In-Person Friendly: Options to work from home or at our local hub.
*   Learning & Development Budget: Invest in your long-term growth goals and skills.
*   Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
*   Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
*   Hands-On with LLMs: Enhance your expertise in leveraging large language models.
*   A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.

Show more

[Apply now >](https://jobicy.com/jobs/153499-director-global-consulting-system-integrator-partnerships.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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