[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Bloomreach logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/60790cd5-221.png)](https://jobicy.com/company/bloomreach.md)Remote opportunity at[Bloomreach](https://jobicy.com/company/bloomreach.md) # Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/bloomreach.md)Share18 Sep 2026Published23Listing views1Application actions18 Oct 2026Apply before Opportunity details ## About this role. AI SummaryBloomreach is hiring a Customer Success Manager to guide strategic customers through digital-experience transformation using its personalization and commerce platform. The role owns customer satisfaction and value realization, develops digital-experience roadmaps, and acts as a trusted advisor to customer and account teams. It requires close coordination with Account Management, Product, Technical Services, Business Services, and Support while translating customer needs into actionable platform and business recommendations. Candidates need at least two years of consulting-related professional experience, strong analytical and presentation skills, and comfort operating in a fast-moving SaaS environment. E-commerce, B2B SaaS, SEO, site search, merchandising, and people-management exposure are advantageous. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a customer-facing strategic advisory role that combines SaaS platform expertise, business-value consulting, data interpretation, and cross-functional influence. Success depends on independently managing senior customer relationships while navigating changing priorities in a fast-moving environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$85,000US market range$65k–$110k0$121k AI insightNo salary range is disclosed for this position; the $1,500 education budget and up to $3,000 referral bonus are excluded because they are benefits, not role pay. Estimated US-market annual base salary for a Customer Success Manager with 2+ years of consulting/SaaS experience is approximately $65,000-$110,000 USD, with an estimated median of $85,000 USD. Actual pay may vary materially by geography, account complexity, variable compensation, and level. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Digital Experience](https://jobicy.com/jobs?search_keywords=Digital%20Experience.md)[Customer Advisory](https://jobicy.com/jobs?search_keywords=Customer%20Advisory.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Business Consulting](https://jobicy.com/jobs?search_keywords=Business%20Consulting.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md)[E-commerce](https://jobicy.com/jobs?search_keywords=E-commerce.md) Sample interview questionsHow would you build a digital-experience roadmap for a strategic customer that is not yet realizing sufficient value from the platform?I would begin with discovery across executive sponsors, operational users, and technical stakeholders to clarify desired business outcomes, current performance, adoption barriers, and available data. I would translate the findings into prioritized use cases with success metrics, owners, dependencies, and a phased delivery plan. I would then establish regular value reviews to assess progress, remove blockers, and adjust priorities based on results. Describe how you would use raw customer data to identify an opportunity for improvement. I would first validate the data source and define the business question, such as why conversion or search engagement is underperforming. I would segment the data by customer cohort, channel, device, product category, and journey stage to identify meaningful patterns. I would turn the findings into a concise narrative, recommend a testable intervention, and measure the outcome against an agreed baseline. How do you handle a customer stakeholder who challenges your recommendation or is reluctant to change an established process? I would acknowledge their perspective and ask questions to understand the operational, technical, or commercial concern behind the resistance. I would connect the recommendation to their stated goals using relevant evidence, customer examples, and a low-risk pilot where possible. Maintaining trust is essential, so I would jointly define success criteria and adapt the approach if the evidence points to a better solution. How would you coordinate Product, Support, Technical Services, and Account Management around an important customer issue? I would clearly document the customer impact, desired outcome, urgency, and relevant evidence, then identify accountable owners across the teams. I would run a focused working cadence with shared actions, decision dates, and customer communication responsibilities. Throughout the process, I would provide the customer with transparent updates while ensuring internal teams receive structured feedback that can inform product and service improvements. What would you do in your first 90 days to become a trusted advisor at Bloomreach? I would rapidly learn the platform, customer use cases, success methodology, and key metrics through training, account reviews, and conversations with internal experts. I would map stakeholders and value objectives for my assigned accounts, identify immediate adoption or risk signals, and deliver a few credible early wins. By the end of 90 days, I would aim to have agreed success plans and regular value-review cadences in place for priority customers. Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. * We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. * We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. * We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we’re building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn’t only autonomous…it’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Bloomreach is seeking a Customer Success Manager to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering with our customers’ leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value. They work side-by-side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform. Your role will require significant collaboration with customers and internal teams to deliver innovative ideas and business value to our customers. You will need to spend significant time with our customers – educating them on the potential of Bloomreach and their digital experiences. Additionally, you will work cross-functionally with our Bloomreach teams – Account Management, Product, Technical Services, Business Services, Support – to ensure that our customers are getting the newest ideas and the best value while feeding customer ideas and questions back to the appropriate Bloomreach teams. A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role. Responsibilities * Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences * Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform * Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created * Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams * Own the customer satisfaction and value demonstration in strategic accounts The ideal candidate * 2+ years of professional experience, including technical and/or business consulting * Analytical and comfortable identifying stories within raw data * Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment * Strong presentation and communication skills, with creative and out-of-the-box thinking * Hands-on SaaS experience is a plus * Management experience is a plus * Experience with SEO, Site Search, and Merchandising tools are a plus * E-commerce experience is a plus * B2B Experience is a plus * BA/BS degree What we offer By joining our team, you’ll enjoy: * A challenging position with lots of growth potential: feel empowered and gain the support you need for personal and professional development. * A Work from Anywhere philosophy: Work with a team of fiercely intelligent, international coworkers in our office in the heart of London or work from anywhere! The choice is yours. * A flat, non-hierarchical structure and open(-source) mentality. * A commitment to excellence and the fierce loyalty with which we value our team members. #LI-HO1 #LI-HO1 ### More things you’ll like about Bloomreach: ### Culture: * A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. * We have defined our [5 values](https://www.bloomreach.com/en/careers?utm_source=Job-Description-Footer&utm_medium=Job-Description&utm_content=Hyperlink-1) and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. * We believe in flexible working hours to accommodate your working style. * We work virtual-first with several Bloomreach Hubs available across three continents. * We organize company events to experience the global spirit of the company and get excited about what’s ahead. * We encourage and support our employees to engage in volunteering activities – every Bloomreacher can take 5 paid days off to volunteer*. * The [Bloomreach Glassdoor page](https://www.glassdoor.com/Overview/Working-at-Bloomreach-EI_IE442167.11,21.htm) elaborates on our stellar 4.7/5 rating. The [Bloomreach Comparably page](https://www.comparably.com/companies/bloomreach) Culture score is even higher at 4.9/5 ### Personal Development: * We have a People Development Program – participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. * Our resident communication coach [Ivo Večeřa](https://www.linkedin.com/in/ivo-ve%C4%8De%C5%99a-2a94291/) is available to help navigate work-related communications & decision-making challenges.* * Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. * Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* ### Well-being: * The Employee Assistance Program — with counselors — is available for non-work-related challenges.* * Subscription to Calm – sleep and meditation app.* * We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. * We facilitate sports, yoga, and meditation opportunities for each other. * Extended parental leave up to 26 calendar weeks for Primary Caregivers.* ### Compensation: * Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* * Everyone gets to participate in the company’s success through the company performance bonus.* * We offer an employee referral bonus of up to $3,000! * We reward & celebrate work anniversaries — Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn’t suit you, but you know someone who might be a great fit, share it – we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/153544-customer-success-manager-47.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Customer Support & Success](https://jobicy.com/categories/supporting.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![SmithRx logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/07/fa1482ea-221.jpeg) SmithRx Sep 18 ### [Inbound Call Center Representative](https://jobicy.com/jobs/153589-inbound-call-center-representative.md) Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. 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