[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Carrot logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/07/005d05de29487ec44cd07bd9d757d4e1.png)](https://jobicy.com/company/carrot.md)Remote opportunity at[Carrot](https://jobicy.com/company/carrot.md) # Customer Success Executive, Health Plans Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/carrot.md)Share18 Sep 2026Published29Listing views2Application actions18 Oct 2026Apply before Opportunity details ## About this role. AI SummaryThis Customer Success Executive role manages a portfolio of health-plan customers and serves as the strategic relationship owner for account, product, and clinical stakeholders. The position is focused on renewals, retention, utilization growth, executive business reviews, and communicating clinical and financial program value through payer-ready reporting. It requires significant experience in payer, health-plan, or healthcare-benefits customer success, along with the ability to coordinate complex internal and external workstreams. The successful candidate will help formalize scalable customer-success practices for Carrot's growing Health Plans channel. The role blends consultative account management, healthcare-domain expertise, analytics, and executive communication. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role involves retaining complex health-plan accounts with multiple clinical, product, procurement, and executive stakeholders. It also requires translating utilization, outcomes, and cost-savings data into persuasive recommendations while independently managing renewal risks and expansion opportunities. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$119,000US market range$105k–$145k0$160k AI insightThe disclosed starting annual base-salary range is $108,000 to $130,000 USD, with a midpoint of $119,000. The estimated US market range for a senior customer success or account-management professional serving health plans and healthcare-benefits clients is approximately $105,000 to $145,000 in annual base salary; total compensation may be higher when incentives and equity apply. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Health Plans](https://jobicy.com/jobs?search_keywords=Health%20Plans.md)[Payer Operations](https://jobicy.com/jobs?search_keywords=Payer%20Operations.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Executive Presentations](https://jobicy.com/jobs?search_keywords=Executive%20Presentations.md)[Healthcare Benefits](https://jobicy.com/jobs?search_keywords=Healthcare%20Benefits.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md) Sample interview questionsHow would you identify and mitigate renewal risk within a health-plan account?I would establish an account-health view combining stakeholder engagement, utilization trends, satisfaction signals, implementation issues, renewal timing, and open commitments. I would then validate risks directly with key plan contacts, align internal owners to a documented action plan, and provide regular executive updates that connect corrective actions to measurable outcomes. How would you present Carrot's value to health-plan leadership? I would tailor the story to the plan's priorities, beginning with member reach and utilization, then linking clinical outcomes and experience measures to financial impact or cost avoidance where supported. I would use concise, payer-ready reporting, clearly state assumptions, and close with recommendations for improving adoption, performance, or expansion. Describe how you would manage a complex relationship with account, product, and clinical stakeholders who have different priorities. I would map stakeholders, their decision rights, goals, and concerns early in the relationship. I would create a shared success plan with clear milestones and communication cadences, tailor discussions to each audience, and use a consistent executive summary to keep all groups aligned on decisions, risks, and next steps. What would you do if program utilization was below expectations for a covered population? I would first assess the data by population, eligibility, communication channel, enrollment flow, and member journey to identify likely friction points. I would partner with the plan and internal teams to test targeted outreach, benefit education, or operational changes, define success measures, and review results in a regular business-review cadence. How do you balance expansion opportunities with your responsibility for customer success and retention? I treat expansion as a result of demonstrated customer value rather than a separate sales motion. After confirming the account is healthy and understanding unmet member or business needs, I would develop an evidence-based opportunity with the customer and coordinate closely with Health Plan Sales so the recommendation remains consultative and aligned with the customer's priorities. About Carrot: [Carrot](https://c212.net/c/link/?t=0&l=en&o=4420559-1&h=3535232987&u=https%3A%2F%2Fwww.carrotfertility.com%2F&a=Carrot+Fertility) is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot’s comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide. Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company’s ‘Most Innovative Companies’ and CNBC’s ‘100 Barrier Breaking Startups’. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at [get-carrot.com](http://get-carrot.com). The Opportunity 🚀 Carrot is seeking a Customer Success Executive to support customers in our Health Plans segment, one of Carrot’s most strategic channels. You will partner with health plan customers, serving as the primary point of contact for account, product, and clinical stakeholders to ensure Carrot remains a valued, ongoing part of the benefits they deliver to their members. You’ll work closely with these customers to promote retention, boost member engagement, and uphold excellent customer satisfaction. In this role, you will serve as a trusted advisor to health plan stakeholders, clearly communicate the value of Carrot’s offerings through payer-ready reporting on utilization, outcomes, and cost savings, and respond proactively to customer questions and requests while navigating the operating rhythms of large payer organizations. As a Customer Success Executive dedicated to this segment, you will help shape how Carrot supports health plan customers, contributing to the playbooks and best practices that will scale as the channel grows, and playing a vital role in the growth and collaboration of our Customer Success team. What You’ll Own 💼 In this role, you will: * Own a portfolio of health plan accounts, serving as the primary point of contact and trusted advisor to plan account, product, and clinical stakeholders * Drive retention and renewal outcomes across your book of business, proactively identifying risks and building action plans that account for payer procurement and renewal cycles * Increase member engagement and program utilization across covered populations through data-informed recommendations and a regular cadence of business reviews * Present program value, outcomes, and cost-savings data to health plan leadership through clear storytelling, reporting, and executive-ready presentations * Partner cross-functionally with Health Plan Sales, Implementation, Business Intelligence, Legal & Compliance, and Member Success to deliver a seamless customer experience * Identify and support expansion opportunities within existing health plan relationships, including new lines of business and new populations, in partnership with the Health Plan Sales team * Contribute to the customer success playbooks, processes, and best practices for the Health Plans segment as the channel scales What Success Looks Like 📈 In your first 12–18 months, you will have: * Built trusted, multi-threaded relationships across your portfolio of health plan customers, reflected in strong customer satisfaction and account health * Delivered consistent retention and renewal results across your book of business * Increased member engagement and program utilization across covered populations through proactive, data-informed recommendations * Established a regular cadence of business reviews and payer-ready reporting that clearly communicates value, outcomes, and cost savings to plan stakeholders * Contributed at least one scalable playbook, process improvement, or best practice adopted across the Health Plans segment About You ✨ You likely have: * A Bachelor’s degree * 6+ years of professional experience working closely with external customers in a Customer Success, Account Management, or client services role in the health plan, payer, or healthcare benefits space * Experience working with or within health plans, with an understanding of how payers evaluate, launch, and manage partner programs * A track record of successfully managing complex, multi-stakeholder relationships and projects to deadline across simultaneous workstreams * Clear, empathetic communication skills, with comfort presenting to plan leadership and executive audiences * Enthusiasm for Carrot’s mission and eagerness to become part of a collaborative, friendly, and dynamic team Nice to Have ⭐ While not required, we would be especially excited if you bring: * Existing relationships within national or regional health plans * Familiarity with payer operations such as clinical program integration, network strategy, or utilization and outcomes reporting * Experience with Salesforce or another CRM, managing tasks efficiently in a dynamic environment * Strong analytical, writing, and communication skills with sharp attention to detail * Comfort navigating ambiguity in a growing segment; highly organized, diligent, and self-motivated * Willingness to travel for customer meetings and industry conferences Why This Role Matters 🧡 Health plans are one of Carrot’s most strategic channels: a single plan relationship can extend Carrot’s care to entire covered populations, and Carrot’s reputation in the payer market is earned account by account. The Customer Success Executive is the steward of these relationships, translating Carrot’s clinical program and platform into measurable value for plans and the members they serve. Every renewed partnership and every increase in member engagement means more people can access fertility and family-building care at scale. This role sits at the center of that impact, connecting customer outcomes in the payer market to Carrot’s mission of providing care for everyone, everywhere. Interview Process 🤝 We believe in a thoughtful and transparent interview process designed to create alignment for both candidates and our team. For this role, candidates can expect: * Recruiter Screen — 30 minutes * Hiring Manager Interview — 30–45 minutes * Cross-Functional Panel Interviews — 45 minutes * Executive Leadership Conversation — 30 minutes * Hiring Manager Wrap-Up — 15 minutes Throughout the process, we will share additional context about the team, business priorities, customer landscape, and what success looks like in this role. Why Candidates Join Carrot 🌍 Carrot offers the opportunity to do meaningful work in service of a deeply human mission. Highlights include: * A mission-driven company focused on expanding access to fertility and family-forming care globally. * A high-growth environment where leaders are empowered to shape strategy and drive impact. * Competitive compensation, equity, and comprehensive benefits. * Flexible Time Off and a culture that actively encourages employees to recharge. * Comprehensive parental leave and family-forming benefits. * A collaborative, inclusive, and values-driven culture. * The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide. Compensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $108,000-$130,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: [securityreporting@get-carrot.com](mailto:securityreporting@get-carrot.com) A Note on AI At Carrot, we believe AI can help us work smarter, move faster, and create more meaningful experiences for our members, customers, and each other. While not every role requires deep technical AI expertise, we value people who are curious, eager to learn, and excited to thoughtfully incorporate AI into their day-to-day work. For some roles, AI fluency is a core requirement—and we’ll call that out clearly in the qualifications. For everyone else, we’re looking for people who embrace new ways of working, use AI responsibly to improve quality and efficiency, and continue to learn as the technology evolves. Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company’s Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com. 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