[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Hopper logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201020164254-931520.jpg)](https://jobicy.com/company/hopper.md)Remote opportunity at[Hopper](https://jobicy.com/company/hopper.md) # Principal Product Manager- Conversational AI Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/hopper.md)Share19 Sep 2026Published56Listing views3Application actions19 Oct 2026Apply before Opportunity details ## About this role. AI SummaryHopper is seeking a Principal Product Manager to own its customer-facing conversational AI agent across chat and voice for travel-service use cases. The role leads roadmap, conversation behavior, embedded interface design, voice quality, and partner-facing product decisions. It requires deep production voice experience, including ASR/TTS tradeoffs, latency, turn-taking, barge-in handling, and escalation design. This design-leaning leadership position also calls for hands-on Figma work, rapid AI-assisted prototyping, front-end fluency, and metric-driven optimization of resolution, containment, CSAT, and escalation quality. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a principal-level, end-to-end ownership role for a high-stakes voice and chat AI product used by large enterprise partners. Success requires uncommon overlap across product strategy, voice AI systems, UX design, technical prototyping, enterprise stakeholder management, and operational quality measurement. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$190,000US market range$165k–$240k0$264k AI insightNo actual salary range is disclosed; "competitive salary" is not sufficient to extract compensation. The figures shown are estimated annual USD base-salary market benchmarks for a US-based Principal Product Manager specializing in conversational and voice AI; actual Spain-based compensation may differ materially by employer, location, equity, and total-compensation structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Product strategy](https://jobicy.com/jobs?search_keywords=Product%20strategy.md)[Conversational AI](https://jobicy.com/jobs?search_keywords=Conversational%20AI.md)[Voice AI](https://jobicy.com/jobs?search_keywords=Voice%20AI.md)[ASR/TTS](https://jobicy.com/jobs?search_keywords=ASRTTS.md)[Conversation design](https://jobicy.com/jobs?search_keywords=Conversation%20design.md)[Figma](https://jobicy.com/jobs?search_keywords=Figma.md)[Enterprise partnerships](https://jobicy.com/jobs?search_keywords=Enterprise%20partnerships.md)[Customer experience](https://jobicy.com/jobs?search_keywords=Customer%20experience.md)[LLM product design](https://jobicy.com/jobs?search_keywords=LLM%20product%20design.md)[Product analytics](https://jobicy.com/jobs?search_keywords=Product%20analytics.md) Sample interview questionsHow would you prioritize improvements to a voice travel-support agent when partners request different features?I would first separate reusable platform capabilities from partner-specific configuration. I would prioritize work using customer impact, volume, risk, strategic partner value, engineering effort, and whether the capability improves the shared product; exceptions would need a clear commercial or learning rationale. What metrics would you use to evaluate a production conversational agent? I would use task resolution rate, containment rate, successful and appropriate escalation rate, repeat-contact rate, CSAT, automation error rate, latency, abandonment, and intent-level performance. I would segment results by channel, locale, partner, customer issue, and risk level to identify where aggregate metrics hide failure modes. How do you design for barge-in and turn-taking in a voice assistant? I would define interruption rules around confidence, user intent, response criticality, and the cost of being wrong. Testing would include latency budgets, partial ASR handling, confirmation behavior, recovery after interruption, and cases where the assistant must complete legally or operationally important information before proceeding. Describe how you would use production conversation data to improve agent behavior. I would establish a review loop that combines quantitative funnel analysis with sampled transcript and call review. Failures would be classified into intent coverage, retrieval or tool-use issues, policy ambiguity, prompt behavior, UX friction, speech-recognition errors, and escalation defects, then converted into measurable experiments with guardrails. How would you work with enterprise partners without creating a fragmented product? I would run structured discovery to understand the underlying business need rather than implementing every requested solution literally. I would communicate product principles, provide configurable surfaces where appropriate, and use roadmap decisions that favor broadly reusable capabilities while documenting tradeoffs and launch criteria with each partner. About the Role HTS Assist is Hopper’s agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer. What would your day-to-day look like * Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites * Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller’s tolerance for a bad interaction is lower than a chat user’s * Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners * Partner with Partner Solutions on implementation and onboarding * Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets * Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas * Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice * Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data * Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap An ideal candidate has * 8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation * Hands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. This is a required skillset * Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team * The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build * Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly * Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level * A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality * Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes Perks and benefits of working with us * Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages * Hopper covers the cost of employee premiums for private medical and dental coverage * Hopper also offers private life and accident coverage * Please ask us about our very generous parental leave, much above industry standards * Access to co-working space on demand through FlexDesk and a work-from-home stipend * Unlimited PTO * Hopper offers a monthly cash allowance for gym memberships and to cover home office expenses * Carrot Cash travel stipend * Entrepreneurial culture where pushing limits and taking risks is everyday business * Open communication with management and company leadership * Small, dynamic teams with massive impact About Hopper At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials. While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company’s recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’s channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials. Come take off with us! #LI-Remote This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact [recruiting@hopper.com](http://hopper.com). Show more [Apply now >](https://jobicy.com/jobs/153654-principal-product-manager-conversational-ai.md) > Annual salary information is not provided for this position. 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