[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Canonical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png)](https://jobicy.com/company/canonical-ltd.md)Remote opportunity at[Canonical](https://jobicy.com/company/canonical-ltd.md) # Graduate Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/canonical-ltd.md)Share19 Sep 2026Published38Listing views4Application actions19 Oct 2026Apply before Opportunity details ## About this role. AI SummaryCanonical is seeking a graduate-level Customer Success Manager to support technology customers using Ubuntu and open-source infrastructure products. The role centers on resolving ticket-related issues, onboarding users, creating enablement materials, identifying account risks and opportunities, and coordinating engagement plans with Sales and Support. The successful candidate will combine empathy and customer-facing ability with a strong interest in Linux, cloud infrastructure, and technical products. This is a remote, globally distributed role requiring organized documentation practices, clear presentations, and effective cross-functional collaboration. Additional language proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian is valued. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is an early-career role, but it requires quickly developing product knowledge across a broad infrastructure portfolio while managing customer interactions and risk signals. The pace is likely high because the CSM will balance support requests, onboarding, campaigns, account engagement, and internal coordination. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$65,000US market range$55k–$75k0$83k AI insightNo salary range is disclosed for this position; the USD 2,000 amount is a learning-and-development benefit and is excluded from salary. Estimated US-market annual base salary for a graduate/early-career Customer Success Manager with technical product exposure is approximately USD 55,000–75,000, with a midpoint of USD 65,000; actual compensation may vary substantially by location and performance bonus structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Customer Support](https://jobicy.com/jobs?search_keywords=Customer%20Support.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Ticket Resolution](https://jobicy.com/jobs?search_keywords=Ticket%20Resolution.md)[Ubuntu](https://jobicy.com/jobs?search_keywords=Ubuntu.md)[Open Source Infrastructure](https://jobicy.com/jobs?search_keywords=Open%20Source%20Infrastructure.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Customer Engagement](https://jobicy.com/jobs?search_keywords=Customer%20Engagement.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md) Sample interview questionsHow would you onboard a new customer that is unfamiliar with Ubuntu Pro and Canonical support processes?I would first learn the customer's goals, environment, technical stakeholders, and expected outcomes. Then I would provide a structured introduction to the relevant products, support channels, documentation, key milestones, and success measures, while scheduling follow-ups to confirm adoption and address blockers. How do you handle a customer ticket when you do not immediately know the technical answer? I would acknowledge the request promptly, clarify the business impact and technical context, and set realistic expectations for next steps. I would use documentation and internal experts to investigate, keep the customer updated at agreed intervals, and record the final resolution so it can help future users and teams. What indicators would you use to identify a customer at risk of churn? I would look for declining product usage, unresolved or repeated support issues, low engagement with onboarding, missed milestones, negative feedback, and changes in stakeholder participation. I would validate those signals through direct outreach and create a targeted engagement plan with the appropriate internal teams. How would you translate customer feedback into something useful for a product team? I would summarize the feedback clearly, separating the customer problem, use case, impact, frequency, current workaround, and requested outcome. I would avoid presenting isolated opinions as universal needs and would include supporting examples or trends when available. How would you manage competing priorities across support tickets, onboarding activities, and a portfolio of customers? I would prioritize based on customer impact, urgency, contractual or service commitments, account risk, and deadlines. I would maintain a documented task system, communicate early when timelines may shift, and coordinate with Support and Sales to ensure important customer issues have clear owners and next actions. The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions. Location: This role will be based remotely worldwide. What your day will look like * A strong focus on supporting customers by finding solutions to ticket requests. * Enrich documentation about problem solving, Q&A, onboarding materials. * Drive campaigns targeting multiple customers through digital touch-points and activities. * Identify high potential as well as high risk customers from newly onboarded users or customers * Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. * Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives. * Engage with your portfolio of customers to ensure risk identification * Collect feedback from customers and format them for review by the product team What we are looking for in you * Customer-facing experience * An empathetic individual with a natural drive to help others * Passion for technology, infrastructure and Ubuntu in particular is a must * Excellent presentation skills * Strong organisational skills, ability to structure and constantly update documentation * A team player capable of interacting with all departments internally Additional skills that you might also bring * We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us! What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. * Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004! * Personal learning and development budget of USD 2,000 per year * Annual compensation review * Recognition rewards * Annual holiday leave * Maternity and paternity leave * Employee Assistance Programme * Opportunity to travel to new locations to meet colleagues from your team and others * Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. [Whatever your identity, we will give your application fair consideration.](https://canonical.com/careers/diversity/identity) #LI-remote Show more [Apply now >](https://jobicy.com/jobs/153669-graduate-customer-success-manager.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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