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# Customer Evidence Manager

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/dropbox.md)Share20 Sep 2026Published32Listing views0Application actions20 Oct 2026Apply before  Opportunity details

## About this role.

AI SummaryDropbox is seeking a senior individual-contributor Customer Evidence Manager to build and operate customer-proof programs that support enterprise and managed sales motions. The role directs agency partners and owns the editorial quality, governance, discoverability, and deployment of case studies, ROI research, testimonials, reviews, and competitive proof. Success is measured through content adoption and commercial outcomes, including pipeline influence, win rates, and sales-cycle velocity. The position requires close collaboration with Sales, Customer Success, Marketing Operations, Campaign Enablement, and product teams. This is a strategic customer-marketing and sales-enablement role rather than a hands-on content-production position.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

5/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a senior role requiring 8+ years of B2B customer marketing, sales enablement, or content marketing experience, plus demonstrated ability to connect customer evidence to revenue outcomes. The manager must independently set program strategy while aligning numerous internal stakeholders, customers, and external agencies.

## Salary analysis

Estimated compensation compared with the broader CA market for similar roles.

Estimated job medianMarket rateC$123,000CA market rangeC$110k–C$165k0C$182k

AI insightThe disclosed Canada pay range is CAD 142,800 to CAD 193,200, with a midpoint of CAD 168,000 annually. The salary_job_median is an approximate USD equivalent of that midpoint for comparison with the requested US-market analysis. Estimated US-market base-pay range for a senior B2B customer marketing and sales-enablement individual contributor is USD 110,000 to USD 165,000 annually; actual compensation may vary by location, scope, bonus, and equity.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[B2B customer marketing](https://jobicy.com/jobs?search_keywords=B2B%20customer%20marketing.md)[Customer advocacy](https://jobicy.com/jobs?search_keywords=Customer%20advocacy.md)[Sales enablement](https://jobicy.com/jobs?search_keywords=Sales%20enablement.md)[Case study strategy](https://jobicy.com/jobs?search_keywords=Case%20study%20strategy.md)[Content operations](https://jobicy.com/jobs?search_keywords=Content%20operations.md)[Agency management](https://jobicy.com/jobs?search_keywords=Agency%20management.md)[Salesforce attribution](https://jobicy.com/jobs?search_keywords=Salesforce%20attribution.md)[Pipeline analytics](https://jobicy.com/jobs?search_keywords=Pipeline%20analytics.md)[Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)

Sample interview questionsHow would you prioritize which customer stories or evidence assets to create first?I would combine sales-stage gaps, strategic product and vertical priorities, pipeline opportunity data, and seller feedback. I would prioritize evidence that supports high-value opportunities or recurring objections, then define expected usage and commercial-impact metrics before production begins.

Describe how you would measure whether customer evidence is improving sales outcomes.

I would instrument asset usage through the sales-content platform and connect it to Salesforce opportunity data. I would track adoption by seller and stage, influenced pipeline, win-rate differences, sales-cycle velocity, and qualitative feedback, while recognizing that attribution should inform rather than overstate causation.

How do you protect customer trust while building a scalable advocacy program?

I would maintain clear consent and approval workflows, record participation preferences, coordinate outreach through account teams, and establish contact-frequency safeguards. Each request should explain the purpose, expected effort, review process, and customer value, so advocacy remains voluntary and respectful.

What makes a customer story effective in an enterprise sales cycle?

An effective story is specific, credible, and relevant to the buyer's context. It should clearly establish the customer's starting challenge, implementation reality, measurable outcomes, and any proof points that address the stakeholder's current stage, such as ROI, security confidence, adoption, or procurement risk.

How would you manage agencies while retaining a high editorial bar?

I would create clear briefs with audience, deal-stage objective, proof requirements, customer context, deliverables, timelines, and acceptance criteria. I would provide structured editorial feedback, establish reusable standards and templates, and evaluate partners on quality, reliability, customer experience, and the business performance of completed assets.

### Role Description

Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published — it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct.

Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact.

You will own the program outcomes and operational rigor — setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals — and measuring evidence’s impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for the full suite of Dropbox products and solutions, including AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market.

### Responsibilities

* Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue.
* Set the creative and editorial direction and maintain the evidence taxonomy, freshness, and discoverability of the asset library — case studies, ROI studies, video testimonials, peer/G2 reviews, customer voice, and competitive proof.
* Manage the sales content library (Highspot, Deeto, or comparable) — organize assets by deal stage, customer profile, vertical, and product; set and enforce freshness standards; and proactively surface content gaps.
* Run a recurring Sales–Marketing feedback session to understand seller needs, assess content performance in live deals, and prioritize new evidence.
* Ensure the right proof reaches the right seller for the right deal stage proactively, and track evidence utilization by account executive and deal stage to close adoption gaps.
* Partner with Marketing Operations to build campaign attribution and reporting in Salesforce, measuring evidence’s influence on pipeline, win rate, and sales-cycle velocity.
* Provide monthly reporting to Sales and Marketing on evidence performance and pipeline acceleration, and maintain a rolling pipeline of customers at each stage of evidence development.

### Requirements

* 8+ years in B2B content marketing, customer marketing, or sales enablement — ideally spanning all three.
* Demonstrated experience building and operating a customer evidence, case-study, or advocacy program that sellers actively used in live sales cycles (not solely a published content library).
* Strong command of complex B2B sales cycles and the specific evidence needed at each stage, from discovery and evaluation through procurement and legal review.
* Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement.
* A creative/editorial background with strong instincts for what makes a compelling customer story and credible social proof — able to set the bar, write briefs, direct and manage agency partners, and edit to a high standard (rather than personally produce every asset), while managing multiple stories and stakeholders at once.

### Preferred Qualifications

* Proficiency with Highspot, Seismic, DocSend, or a comparable sales content platform.
* Experience with Salesforce campaign attribution, pipeline reporting, or closely related revenue analytics — able to connect content performance to business outcomes.
* Experience supporting enterprise or managed sales motions in a SaaS environment.
* Experience developing customer proof for AI products, workflow products, or multi-product platform adoption.
* Familiarity with G2 or other peer-review programs, and with GEO / customer-voice strategy.
* Experience partnering with Marketing Operations/Campaign Enablement/ Marketing Data Science on content attribution and sales-content analytics.
* Experience developing evidence for priority verticals (e.g. marketing and creative and Architecture, Engineering and Construction.)

### Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

* Awareness: Understand yourself and others.
* Judgment: Evaluate information and make decisions in complex situations.
* Adaptability: Learn, adjust, and stay effective through change.
* Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this [blog post](https://www.dropbox.jobs/en/our-blog/employee-stories/the-era-of-durable-skills-what-the-data-tells-us-about-thriving-in-change/) from our Chief People Officer, Melanie Rosenwasser.

### Compensation

Canada Pay Range

$142,800—$193,200 CAD

Show more

[Apply now >](https://jobicy.com/jobs/153749-customer-evidence-manager.md)

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