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# Manager, Professional Services Delivery

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/collibra.md)Share20 Sep 2026Published28Listing views1Application actions20 Oct 2026Apply before  Opportunity details

## About this role.

AI SummaryThis senior Professional Services Delivery leadership role manages Architects and Engagement Managers supporting enterprise customer implementations and adoption. The manager owns delivery quality, team utilization, talent development, service-offering evolution, escalations, and regional services revenue outcomes. The position partners closely with Services Sales, account teams, customer engineering, product management, and support to create value-based customer journeys and proposals. Candidates need 7–10 years of services delivery experience, a record of building high-performing teams, and exposure to AI transformation, data governance, data management, and data quality. Success depends on operational rigor, customer advocacy, executive communication, and the ability to lead through a fast-moving cross-functional environment.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

5/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThe role combines people leadership, enterprise delivery accountability, revenue and utilization management, proposal support, and complex escalations. It requires independently balancing customer outcomes with operational and commercial targets across many senior stakeholders.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate$165,000US market range$140k–$195k0$215k

AI insightNo actual salary is disclosed, so these are estimated US-market annual base salary figures for a senior Professional Services Delivery Manager with enterprise SaaS, people leadership, and regional delivery-revenue responsibilities. Actual compensation may vary materially by country, bonus/variable plan, equity, scope of team, and company pay practices.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Professional Services](https://jobicy.com/jobs?search_keywords=Professional%20Services.md)[Service Delivery Management](https://jobicy.com/jobs?search_keywords=Service%20Delivery%20Management.md)[People Leadership](https://jobicy.com/jobs?search_keywords=People%20Leadership.md)[Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Data Governance](https://jobicy.com/jobs?search_keywords=Data%20Governance.md)[Resource Utilization](https://jobicy.com/jobs?search_keywords=Resource%20Utilization.md)[Revenue Operations](https://jobicy.com/jobs?search_keywords=Revenue%20Operations.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)

Sample interview questionsHow have you improved delivery performance and utilization across a professional services team?I begin by establishing clear utilization, capacity, margin, quality, and customer-outcome measures. I review demand and staffing forecasts with sales and resource management on a regular cadence, remove assignment blockers quickly, and use coaching or targeted enablement when utilization or delivery quality trends fall behind plan.

Describe your approach to managing a complex enterprise delivery escalation.

I first align on the customer impact, desired business outcome, decision owners, and immediate containment actions. I then lead a cross-functional root-cause review, maintain transparent executive communications, assign dated recovery actions, and confirm success through measurable delivery and adoption outcomes.

How would you partner with Services Sales on a new customer proposal?

I would qualify the customer's objectives, risks, technical readiness, and change requirements before defining a journey-based scope. I would ensure the statement of work has realistic assumptions, roles, milestones, acceptance criteria, and value measures, while confirming the proposed team and timeline can deliver what is sold.

What is your strategy for developing Architects and Engagement Managers?

I use individualized development plans tied to role expectations, delivery observations, customer feedback, and future capability needs. I combine regular coaching with stretch assignments, peer learning, formal enablement, and transparent career conversations so team members build both technical and leadership depth.

How do you ensure service delivery remains aligned to customer value rather than just project activity?

At engagement kickoff, I translate the customer's strategic goals into observable outcomes, adoption measures, and governance checkpoints. Throughout delivery, I review progress against those outcomes with the customer and team, adjust the journey when assumptions change, and validate that deliverables enable sustained value after the engagement ends.

### Joining Collibra’s Professional Services team

As Sr. Manager, Professional Services Delivery, you will have an integral position within the Collibra APAC region. You will collaborate and partner with Services Sales Executives, Account Teams, Engagement Management, Support, Product Management, and Customer Engineering to ensure customer success.

You will manage a group of Architects and Engagement Managers responsible for their performance, growth, and development.

### Services Delivery Managers at Collibra are responsible for

Delivery Responsibility: Assisting customers and supporting services team roles with journey design, implementation decisions and execution. Regional services revenue attainment is a measured KPI for this position. Personnel Management: Lead and strategically manage a dedicated team of Architects and Engagement Managers, overseeing all aspects of their performance, fostering continuous professional growth, and ensuring comprehensive career development.

* Team Performance: Individual utilization is a primary measurement. Consistently monitoring team member utilization attainment and working with teams responsible for assignments to maximize productivity.
* Talent Development: Create and execute plans for continual skill and professional development of team members, as well as onboarding new team members.

Solution & Portfolio Development: Collaborate with the PS Portfolio Board to define standard service offerings, accelerators, journey approaches, and methodologies. Participate with the Portfolio team in the production of the delivery supporting artifacts

* Proposal Development: Support Services Sales leaders in business development discussions on building statements of work and creating journey-based proposals.
* Delivery Quality: Ensure high-quality delivery by serving as the team’s trusted advisor ensuring customer journeys are defined and aligned for all customer engagements. Activities and deliverables are mapped to value-based outcomes. Delivery is inspected and validated for quality assurance.
* Issue & Escalation Management: Work with broader services and cross-functional teams (CE, Sales, Product, Support) to analyze root causes and drive resolution.

### You have

* Minimum of a Bachelor’s Degree coupled with 7-10 years of demonstrable services delivery industry experience.
* Proven history of building and leading professional services teams.
* Demonstrated success in building and scaling high-performing services delivery teams.
* Exposure to the following areas: AI transformation, data governance, data management, data quality.
* Extensive experience navigating complex enterprise customer engagements, including ensuring effective resolution, driving aligned and measurable value-based customer outcomes while always tracking towards the customer journey.

### You are

* Relational: Fostering strong relationships within your team, including all internal and external stakeholders.
* Collaborative: Focused on collaboration, working as a selfless leader, and consistently prioritizing the right collaborative behaviors by setting the example.
* Exceptional Communicator: Fluent in both written and verbal English, ensuring clear and influential communication with all stakeholders.
* Dedicated Customer Advocate: A strong, proven, and passionate champion for customer success and adoption. You are customer-obsessed.
* Proactive and Organized Leader: A highly motivated, well-organized, and resourceful leader with exceptional problem-solving acumen.
* Agile and Improvement-Oriented: Accustomed to thriving in fast-paced, evolving environments and continuously driving process improvement.
* Inspirational Role Model: Committed to leading by example, inspiring trust, and setting a high standard for the team.

### Measures of success

* Within your first month, you will establish rapport with your team and cross-functional groups(Sales, CE, Partner), establish those relationships, learn the Collibra services offerings, delivery and engagement methodologies.
* Within your third month, you will begin engaging with new and existing services customers. You will be aligned with Services Sales and participate in services proposal development. You will learn the services revenue model and associated revenue operations.
* Within your sixth month, you will be acting as the subject matter expert on Professional Services offerings, solution delivery capabilities and engagement management. You will be actively participating in services business development discussions with customers. You will be leading the operational rigor required for delivery and revenue management.

### Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about [Collibra’s benefits](https://www.collibra.com/us/en/company/careers/benefits).

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about [diversity, equity, and inclusion](https://www.collibra.com/us/en/company/careers/dei) at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our [Accommodations for Applicants form](https://www.collibra.com/us/en/company/careers/accommodations).

Show more

[Apply now >](https://jobicy.com/jobs/153757-manager-professional-services-delivery.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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