[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Help Scout logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/01/WRILS-210106163921-999274.jpg)](https://jobicy.com/company/help-scout.md)Remote opportunity at[Help Scout](https://jobicy.com/company/help-scout.md) # Account Executive, Mid Market Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/help-scout.md)Share22 Sep 2026Published38Listing views2Application actions22 Oct 2026Apply before Opportunity details ## About this role. AI SummaryHelp Scout is hiring a US-based, fully remote Mid-Market Account Executive to establish and scale its outbound sales motion for larger support teams. The role requires owning more than 75% of pipeline generation, running full-cycle B2B SaaS deals, delivering tailored demos, managing negotiations, and building a repeatable upmarket playbook. Candidates need 8+ years of full-cycle SaaS sales experience with 250–1,000 employee accounts and comfort with 3–6 month sales cycles. Success depends on rigorous forecasting, account-based prospecting, multi-threaded stakeholder management, and effective use of AI-enabled GTM tools. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a high-difficulty founding-style mid-market sales position because the AE must self-source most opportunities while creating the outbound motion and playbook from scratch. It combines strategic account development, complex full-cycle selling, forecasting discipline, and cross-functional influence in a competitive SaaS market. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$100,000US market range$90k–$130k0$143k AI insightThe disclosed annual base salary is $100,000 USD, producing an offer median of $100,000. The stated $200,000 OTE is a target total earnings figure rather than the base-salary range. Estimated US market base-pay range for a senior mid-market SaaS Account Executive is approximately $90,000–$130,000 annually; actual total compensation may be materially higher through variable commissions. ## Core skills Skills and capabilities most closely associated with this opportunity. [B2B SaaS sales](https://jobicy.com/jobs?search_keywords=B2B%20SaaS%20sales.md)[Outbound prospecting](https://jobicy.com/jobs?search_keywords=Outbound%20prospecting.md)[Account-based selling](https://jobicy.com/jobs?search_keywords=Account-based%20selling.md)[Pipeline generation](https://jobicy.com/jobs?search_keywords=Pipeline%20generation.md)[Full-cycle sales](https://jobicy.com/jobs?search_keywords=Full-cycle%20sales.md)[Mid-market sales](https://jobicy.com/jobs?search_keywords=Mid-market%20sales.md)[Sales forecasting](https://jobicy.com/jobs?search_keywords=Sales%20forecasting.md)[Commercial negotiation](https://jobicy.com/jobs?search_keywords=Commercial%20negotiation.md)[Product demonstrations](https://jobicy.com/jobs?search_keywords=Product%20demonstrations.md)[GTM technology](https://jobicy.com/jobs?search_keywords=GTM%20technology.md) Sample interview questionsHow have you consistently sourced more than 75% of your own pipeline?I use a focused account-selection model that combines firmographic fit, trigger events, buyer intent, and stakeholder mapping. I build multichannel sequences across email, phone, LinkedIn, referrals, and relevant events, then review conversion data weekly to improve messaging and account prioritization. Describe a complex mid-market SaaS deal you closed over a multi-month sales cycle. I led discovery with operational and executive stakeholders, quantified the business problem, tailored the product demonstration to their workflow, and built a mutual action plan. By addressing security, implementation, and financial concerns early while maintaining executive alignment, I closed the deal on schedule and created a clear handoff plan. How would you build Help Scout's first repeatable mid-market outbound playbook? I would begin by defining the ideal customer profile, priority verticals, buying triggers, and core personas using early customer and prospect conversations. I would document winning messages, objections, conversion metrics, and stage exit criteria, then turn the findings into tested sequences, account plans, and forecast standards that can be iterated with GTM leadership. How do you use AI in your sales workflow without losing personalization? I use AI to accelerate research, surface relevant account signals, organize notes, draft first-pass messaging, and identify follow-up priorities. I validate every output against primary sources and personalize outreach around the prospect's business context, so automation improves scale without making communication generic. How do you maintain forecast accuracy in an outbound sales environment? I qualify opportunities using defined business pain, stakeholder access, timeline, commercial fit, and agreed next steps. I inspect deal progression weekly, separate pipeline stages from buyer commitment, identify risks early, and update forecasts based on evidence rather than optimism. ### Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a [fully remote team](https://articles.helpscout.com/blog/remote-culture/) since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. ### About the role Today, our SMB sales motion is dialed in. The majority of new customers find us; they visit our website, start a trial, or request a walkthrough of the platform. We’ve built a process that converts these visitors into customers at an impressive rate. Over the past year, our product has become increasingly competitive for support teams at larger companies (100-1,000 employees), but those prospects don’t always arrive on our site ready to engage. That’s where you come in. This is a true outbound sales role, designed for a rep with world-class prospecting skills. You’ll have the opportunity to not only craft our outbound sales motion, but lead the charge competing (and winning) new upmarket customers at a higher ACV. Please note: For this role, we are only able to hire in the United States. In this role, you will * Build and own your pipeline. We expect more than 75% of your opportunities to be self-sourced through target account campaigns, account-based targeting, referrals, events. Inbound will support you; it won’t fill your calendar. * Run full-cycle deals. You’ll land the first meeting, run tailored product demos, build compelling business cases, manage commercial negotiations and seal the deal. You own the sales motion (with support from our amazing team). * Build a playbook. What works for you becomes the baseline of our upmarket sales motion. You’re the first person running it, and will work with GTM leadership to set our strategy for the future. * Collaborate cross-functionally. You’ll give Product direct feedback on requirements on what mid-market support teams need from us, partner with Marketing to launch targeted campaigns & and work in lockstep with RevOps to ensure our operational process is dialed in. * Own numbers. You’ll own and report on pipeline coverage, forecast accuracy, and progress to target with enough rigor that leadership can plan around it. ### About you: * You’ve sourced the majority of your own pipeline — 75% or more — and you can be specific about your strategy and results * You have 8+ years in full-cycle B2B SaaS sales, working mid-market accounts at companies of roughly 250–1,000 employees. * You’re at home in a 3-6 month cycle, closing deals with with an average size of $25-$75K * You have a real point of view on account selection and engagement strategy * You are comfortable managing a modern GTM tech stack and AI solutions for prospect selection, automation, enrichment — you can build a system that works for you * You use AI daily to improve your output, and you can point to specific examples where AI changed the speed, quality, and scale of what you delivered. * You’re a problem solver, and possess a strong ability to identify customer business needs, multi-thread with key stakeholders and position relevant solutions effectively * You are comfortable being the first of something. There’s no mid-market playbook here yet, and you’d rather write one than inherit one. Compensation for this role is $100K base salary. OTE is $200K. ### Company values ### Happy to Help Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. ### Craft over Convention Our success relies on the quality and [craft](https://paulstamatiou.com/craft) of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. ### Progress not Perfection Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. ### Own the Outcome Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values [here](https://articles.helpscout.com/blog/aligning-culture-with-values/). ### Benefits And Perks * Competitive salary and an internal, transparent salary formula based on market data * Flexible time off – you choose the holidays and vacations that make sense for you * 12 weeks of fully paid parental leave for all new parents, including adoption and foster care * A home office stipend to help you get set up and productive * A co-working stipend up to $300 a month if you choose to work out of your house * A yearly professional development stipend of $1,800 to help you grow in your craft * If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. ### Hiring Guidelines: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates [diversity and inclusion](https://www.helpscout.com/dei/). We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it’s the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. ### A note on the use of AI in our interview process While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we’d like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @[helpscout.com](http://helpscout.com) email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels. 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