[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Dutchie logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/305a6ae1871314b06b00082374e7ba74.jpeg)](https://jobicy.com/company/dutchie.md)Remote opportunity at[Dutchie](https://jobicy.com/company/dutchie.md) # Manager, Implementation Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/dutchie.md)Share23 Sep 2026Published69Listing views2Application actions23 Oct 2026Apply before Opportunity details ## About this role. AI SummaryDutchie is seeking an Implementation Manager to lead Implementation Strategists and improve SaaS onboarding outcomes for cannabis retail operators. The role owns operational metrics including go-lives, CSAT, and time to go-live, while directly supporting client implementations. It requires hands-on retail platform experience, people leadership, capacity planning, and cross-functional partnership with Sales, Support, Customer Success, and Product. The manager will scale processes, coach team performance, and maintain a customer-first approach in a fast-growing implementation function. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a high-accountability people-management role with measurable delivery metrics, direct client engagement, and responsibility for a scaling operational function. Success requires balancing team capacity, process improvement, stakeholder alignment, and customer outcomes in a fast-paced SaaS environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$106,500US market range$95k–$125k0$138k AI insightThe disclosed starting salary range is $98,000 to $115,000, with a midpoint of $106,500, interpreted as yearly compensation for this full-time management position. A comparable US market range for an implementation/onboarding manager in SaaS is approximately $95,000 to $125,000 annually, varying by team size, domain expertise, location, and scope of operational ownership. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS implementation](https://jobicy.com/jobs?search_keywords=SaaS%20implementation.md)[Team leadership](https://jobicy.com/jobs?search_keywords=Team%20leadership.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Client relationship management](https://jobicy.com/jobs?search_keywords=Client%20relationship%20management.md)[Retail platforms](https://jobicy.com/jobs?search_keywords=Retail%20platforms.md)[Capacity planning](https://jobicy.com/jobs?search_keywords=Capacity%20planning.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[CSAT management](https://jobicy.com/jobs?search_keywords=CSAT%20management.md)[Operational metrics](https://jobicy.com/jobs?search_keywords=Operational%20metrics.md) Sample interview questionsHow have you improved implementation throughput while maintaining customer satisfaction?I start by mapping the onboarding journey and identifying the constraints affecting cycle time, such as unclear ownership, inconsistent discovery, or resource bottlenecks. I establish leading indicators, standardize repeatable work, and review quality and CSAT alongside go-live volume so faster delivery does not come at the customer’s expense. How would you manage account assignments and team bandwidth across Implementation Strategists? I would use a capacity model that weighs implementation complexity, customer timelines, specialist skills, and active workload rather than assigning accounts evenly by count. I would review the model regularly, rebalance risk early, and make tradeoffs visible to internal stakeholders when demand exceeds available capacity. Describe your approach to coaching a team against volume-based performance metrics. I pair clear team goals with individual coaching plans grounded in observable behaviors and data. Regular one-on-ones, pipeline reviews, call or project audits, and peer learning help identify blockers, while recognition and direct feedback reinforce both performance and collaborative team behavior. How would you address a delayed go-live involving dependencies across Sales, Support, Customer Success, and Product? I would quickly clarify the customer impact, root cause, owners, decision deadlines, and recovery plan. I would coordinate a focused cross-functional working session, communicate transparent expectations to the customer, and document preventive changes once the immediate issue is resolved. What does a customer-first implementation experience mean in practice? It means understanding the customer’s operational goals, setting accurate expectations, and designing the implementation around their readiness and outcomes rather than internal convenience. I would ensure customers have clear milestones, accountable contacts, proactive risk communication, and a smooth handoff into ongoing support and success. About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups. Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors. ### About This Job This role owns team performance against key metrics — go-lives, CSAT, and time to go-live — while building the processes and structure needed to support a fast-growing function. Grounded in Dutchie’s core value that “it’s all about the customer,” you will manage day-to-day coaching and performance for Implementation Strategists, support clients directly through their onboarding journey, and partner seamlessly across Sales, Support, Customer Success, and Product to deliver a best-in-class SaaS experience for cannabis operators. ### What You’ll Do… * Manage, coach, and inspire a team of Implementation Strategists, fostering a “We, not I” team mindset to drive collective success and professional growth * Focus on outcomes and get there fast by taking full ownership of team metrics, including go-lives, CSAT, and time to go-live * Champion our customer-first mindset (“it’s all about the customer”) by supporting clients directly during implementation to deliver a smooth, high-impact onboarding experience * Assign accounts and manage bandwidth across the team to balance workload and client needs * Utilize first-principles thinking to continuously refine processes and procedures, increasing operational efficiency across the implementation function * Partner with Sales, Support, Customer Success, and Product teams to strengthen the end-to-end client lifecycle * Contribute to shaping and scaling the Implementation team as it grows, including developing and executing strategic initiatives * Be held accountable to company-aligned goals tied to measurable implementation outcomes ### What You Bring * Proven experience managing large teams toward volume-based metrics * Deep hands-on experience retail platforms * Retail cannabis experience preferred * Strong client-facing skills, with the ability to build trust and manage client relationships * Effective leadership with a track record of building, inspiring, and motivating teams * Ability to communicate directly, with empathy, building trust and maintaining open, respectful lines of feedback across internal teams and clients * Analytical, structured, and first-principles thinking, with a relentless process-improvement mindset aimed at achieving key outcomes quickly ### You’ll Get… We are targeting a starting salary of $98,000 – $115,000 based on the intended level for this role. In addition to cash compensation, our total rewards package includes: * Full medical benefits including dental and vision plans to ensure you always have the best care. * Equity packages in the form of stock options to all employees. * Technology (hardware, software, reading materials, etc..) allowance * Flexible vacation and sick days At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Show more [Apply now >](https://jobicy.com/jobs/153940-manager-implementation.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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