[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Smartsheet logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/8b6103bd-221.jpg)](https://jobicy.com/company/smartsheet.md)Remote opportunity at[Smartsheet](https://jobicy.com/company/smartsheet.md) # Associate Technical Writer (Remote Eligible – Costa Rica) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/smartsheet.md)Share24 Sep 2026Published30Listing views1Application actions24 Oct 2026Apply before Opportunity details ## About this role. AI SummarySmartsheet is hiring an Associate Technical Writer to create and maintain customer-facing Help Center content, internal product documentation, and supporting learning assets for its SaaS platform. The role translates technical specifications and SME input into clear how-to, reference, troubleshooting, FAQ, video, and visual documentation. It combines hands-on writing and CMS publishing with content governance, SEO/GEO optimization, analytics-informed prioritization, and responsible use of AI tools. The writer will independently manage assigned documentation work while partnering closely with product teams and subject-matter experts. Remote work is limited to candidates residing in Costa Rica. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is an early-career technical writing position, but it requires strong English proficiency, the ability to learn a SaaS product quickly, and comfort converting complex technical material into customer-focused guidance. The pace is likely demanding due to rapid product changes, hard deadlines, and ownership of documentation quality across multiple formats. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$80,000US market range$65k–$95k0$105k AI insightNo actual salary or pay range is disclosed in the posting. The figures shown are estimated annual US-market compensation for an associate-level technical writer supporting SaaS product documentation; actual pay for this Costa Rica-based remote role may differ based on local payroll practices, experience, and location. ## Core skills Skills and capabilities most closely associated with this opportunity. [technical writing](https://jobicy.com/jobs?search_keywords=technical%20writing.md)[documentation](https://jobicy.com/jobs?search_keywords=documentation.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[content management systems](https://jobicy.com/jobs?search_keywords=content%20management%20systems.md)[HTML](https://jobicy.com/jobs?search_keywords=HTML.md)[SEO](https://jobicy.com/jobs?search_keywords=SEO.md)[Google Analytics](https://jobicy.com/jobs?search_keywords=Google%20Analytics.md)[AI tools](https://jobicy.com/jobs?search_keywords=AI%20tools.md)[video scripting](https://jobicy.com/jobs?search_keywords=video%20scripting.md)[project coordination](https://jobicy.com/jobs?search_keywords=project%20coordination.md) Sample interview questionsHow would you turn a technical specification into a customer-facing Help Center article?I would first identify the user goal, intended audience, prerequisites, and expected outcome. I would validate unclear details with the product owner or SME, then organize the article around task-based steps, concise explanations, screenshots, and relevant troubleshooting guidance. Before publishing, I would verify technical accuracy, follow the style guide, and test the instructions where possible. Describe how you would manage documentation when a product feature changes close to release. I would confirm the scope and release timeline with the product team, identify all affected articles and learning assets, and prioritize high-traffic or customer-critical content. I would keep a clear task tracker, coordinate reviews with SMEs, publish updates through the CMS, and communicate completion or any risks to stakeholders. After release, I would monitor feedback and support trends for gaps that need follow-up. How do SEO, GEO, and analytics influence technical documentation decisions? They help ensure content is both discoverable and useful. I would use search terms, user language, site-search patterns, and analytics data to improve titles, headings, metadata, internal linking, and article structure, while preserving accuracy and clarity. For AI-driven discovery, I would favor well-structured, complete, authoritative answers that clearly address common customer questions. How would you use AI tools in a technical-writing workflow while maintaining quality? I would use AI to accelerate low-risk work such as outlining, identifying content gaps, proposing alternative phrasing, summarizing feedback, or generating draft metadata. I would not rely on generated output without fact-checking against approved product information and SME guidance. Final content should always meet style, accuracy, accessibility, and customer-focus standards. Tell us how you would handle conflicting feedback from two subject-matter experts. I would clarify the specific points of disagreement and compare them against the product behavior, approved specifications, and the needs of the target audience. If needed, I would bring the issue to the accountable product owner or documentation lead for a decision. I would document the resolution and update the content consistently so future contributors understand the approved approach. For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are seeking an Associate Technical Writer to plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation. You’ll partner with the product team to deliver and maintain documentation that serves as the foundation for customer and internal enablement. As an Associate Technical Writer, you own documentation quality across our product knowledge base — enabling customers, internal teams, and AI experiences to self-serve and reducing support and training burden. You’ll contribute to improvement initiatives across our documentation, guides, and video content while managing rapid product changes. You will report to the Manager, Content Team based in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. ### You will * Immerse yourself in Smartsheet’s product line and learn the technologies and features as needed to document them accurately * Speak and write proficiently in English * Distill specification documents and internal technical FAQs and use the information to create targeted, quality, customer-facing content. Deliverables include but aren’t limited to: * Technical articles for the Smartsheet Help website (how to, reference, FAQ, troubleshooting) * Content for eLearning modules or videos * Internal documentation * Visual aids for Help content (screenshots, gifs, etc.) * Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work * Track and report on your own project assignments and schedule, working towards hard deadlines * Use AI tools to accelerate content production, improve quality, and scale output—applying established team workflows and experimenting with new approaches as the tooling evolves * Work on improvement projects to implement content governance tools, improve processes, and document changes * Contribute to templates, processes, and standards that support consistent, scalable content production * Manage content production tasks (move content from draft document format to the content management system and publish it) * Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes * Support video content production including scripting and recording * Maintain the Smartsheet Help and Learning style guide * Interpret and factor in data—such as data from Google Analytics—to help plan and prioritize your work * Optimize content for discoverability via Search ### You have * 2+ years of experience writing or editing content for a variety of audiences on the web * A BA in English, Technical Communication, or a related discipline (or equivalent experience) * Basic understanding of and ability to use HTML formatting * Strong command of English language both oral and written (C1 and above) * Experience developing templates and processes for ensuring consistent delivery * Understanding of SEO and GEO best practices * Experience using analytics tools (Google Analytics, for example) to make impactful content decisions * A passion for technology and familiarity with the benefits and challenges of working on a SaaS product * An ability to distill technical jargon and turn it into clear and professional language that is customer-focused * Familiarity with video content production — scripting, screen recording, or light editing * Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas (experience with Photoshop or an equivalent image compositing tool is a plus) * Strong organizational skills and an ability to perform basic project management and prioritization tasks * Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it to a CMS * Experience using one or more content management systems (experience using Drupal 9 or newer is a plus) * Familiarity with AI tools in professional workflows, including interest in building custom AI configurations and connecting LLMs to external platforms * A point of view on where AI is taking technical writing, including familiarity with AI writing tools and an interest in expanding how AI is used in content workflows * Smartsheet Product Certification preferred but not required Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/153992-associate-technical-writer-remote-eligible-costa-rica.md) > Annual salary information is not provided for this position. 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