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# Client Services Director (Remote Eligible)

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[Apply for this job](#job-application)[View company](https://jobicy.com/company/smartsheet.md)Share24 Sep 2026Published31Listing views2Application actions24 Oct 2026Apply before  Opportunity details

## About this role.

AI SummarySmartsheet is hiring a Client Services Director to own the end-to-end sale of its Professional Services portfolio for large enterprise customers. The role leads complex, multi-solution pursuits from qualification through signed statements of work, partnering with account teams and executive stakeholders. Success depends on value-based sales methodology, disciplined forecasting, pipeline generation, and the ability to build defensible ROI-based business cases. This is a senior, remote-eligible US role with substantial travel requirements of up to 40–50%. The position also contributes to sales strategy through peer mentoring, market insight sharing, and GTM playbook refinement.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

5/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a senior quota-carrying enterprise services sales role involving high-value, multi-stakeholder pursuits and executive-level influence. It requires independent pipeline ownership, rigorous forecasting, and frequent travel while navigating procurement and complex SOW negotiations.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate$132,500US market range$115k–$165k0$182k

AI insightThe disclosed US base salary range is $112,500 to $152,500 USD yearly, producing a midpoint of $132,500. A competitive estimated US base-market range for a senior enterprise professional-services sales director is approximately $115,000 to $165,000 annually; incentive compensation may be additional, but its amount is not disclosed.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Enterprise sales](https://jobicy.com/jobs?search_keywords=Enterprise%20sales.md)[Professional services sales](https://jobicy.com/jobs?search_keywords=Professional%20services%20sales.md)[Value-based selling](https://jobicy.com/jobs?search_keywords=Value-based%20selling.md)[MEDDIC](https://jobicy.com/jobs?search_keywords=MEDDIC.md)[Challenger sales](https://jobicy.com/jobs?search_keywords=Challenger%20sales.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[SOW negotiation](https://jobicy.com/jobs?search_keywords=SOW%20negotiation.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Clari](https://jobicy.com/jobs?search_keywords=Clari.md)

Sample interview questionsHow have you led a complex enterprise services sale from qualification through a signed SOW?I start by validating the customer’s business problem, buying process, stakeholders, budget, and measurable success criteria. I align internal delivery and account teams around a mutual action plan, quantify the expected value, address procurement requirements early, and maintain executive sponsorship through close.

How do you create a value-based business case for professional services?

I connect the proposed services to specific customer outcomes such as faster adoption, reduced process time, improved governance, or higher utilization. I establish a baseline with the customer, model the expected financial or operational impact, document assumptions, and gain stakeholder agreement before presenting the recommendation.

Describe your approach to maintaining accurate forecasts in a large-enterprise territory.

I use clear qualification criteria, stage definitions, close plans, and regular inspection of stakeholder engagement, technical validation, commercial status, and risks. I keep CRM data current, distinguish committed opportunities from upside, and escalate gaps early enough to create alternative pipeline.

How would you handle a stalled services opportunity with strong customer interest but no clear next step?

I would re-engage the customer around the agreed business priority and identify the specific obstacle, such as unclear ownership, competing initiatives, budget timing, or procurement concerns. I would then propose a concrete mutual action plan with named owners, dates, and an executive checkpoint to restore momentum.

How do you work with account executives and solution engineers without creating role confusion?

I establish shared account objectives and clarify responsibilities at the start of each pursuit. I lead the services strategy, value proposition, and SOW path, while collaborating closely with the AE on overall account strategy and the SE on solution validation, ensuring the customer receives one coordinated narrative.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is looking for a high-impact Client Services Director to join our Professional Services Sales team. This role owns the end-to-end sales cycle for Smartsheet’s Services Portfolio and drives customer value by positioning Smartsheet as a strategic partner. We are seeking candidates who operate by: leading complex, multi-solution pursuits, influencing executive stakeholders, and applying value based selling to measurable business outcomes.

You will report to the Director, Customer Outcomes and this is a remote eligible role.

You Will:

* Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support
* Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi solution expansion, and long term value creation
* Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won
* Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction
* Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans
* Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next
* Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks)

You Have:

* 7 years carrying a services or solutions quota for enterprise customers, with a consistent record of closing Professional Services opportunities >$250k (seven-figure TCV experience a plus)
* Proven success leading complex, multi-stakeholder, multi-solution deals and collaborating across account teams
* Strong command of value-based selling (e.g., Smartsheet Value Selling, MEDDIC, Challenger) and speaking to defensible business cases/ROI tied to outcomes and CLV
* Track record in territory management and account planning across Large Enterprise
* Ability to travel up to 40–50%
* BA/BS required; advanced degree preferred
* Smartsheet experience is a plus

Current US Perks & Benefits:

* Employer subsidized medical/vision and dental coverage for full-time employees
* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
* Monthly stipend to support your work and productivity
* Flexible Time Away Program, plus Sick Time Off
* US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
* US employees receive 12 paid holidays per year
* Up to 24 weeks of Parental Leave
* Personal paid Volunteer Day to support our community
* Opportunities for professional growth and development including access to Udemy online courses
* Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
* Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$112,500—$152,500 USD

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote

Show more

[Apply now >](https://jobicy.com/jobs/153994-client-services-director-remote-eligible.md)

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