[![Image]() Meet Jobicy Copilot — free AI autofill for job applications + remote job alerts ›](#) [All remote jobs](https://jobicy.com/jobs.md)Open role[![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg)](https://jobicy.com/company/samsara.md)Remote opportunity at[Samsara](https://jobicy.com/company/samsara.md) # Enterprise Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/samsara.md)Share24 Sep 2026Published48Listing views3Application actions24 Oct 2026Apply before Opportunity details ## About this role. AI SummarySamsara is hiring an Enterprise Customer Success Manager to manage strategic customer relationships after implementation of its IoT-based connected-operations platform. The role centers on developing joint success plans, leading executive business reviews, facilitating operational workshops, and helping enterprise customers realize measurable safety, efficiency, and sustainability outcomes. It requires at least four years of senior customer success, account management, or strategic consulting experience, ideally in enterprise SaaS and technical products. The position is remotely based in Germany, requires German fluency, and includes up to 20% travel to customer sites in Germany, the Netherlands, and the United Kingdom. Success depends on strong executive communication, stakeholder coordination, structured problem-solving, and comfort operating in a fast-paced, high-visibility environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, enterprise-facing role requiring ownership of complex customer outcomes across technical products and multiple internal stakeholders. The manager must handle executive-level relationships, competing priorities, and escalations while working independently in a changing environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$125,000US market range$100k–$155k0$171k AI insightNo actual salary range is disclosed. These figures are estimated US-market annual base-salary benchmarks in USD for an Enterprise Customer Success Manager with 4+ years of experience; bonus, variable pay, and equity may increase total compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise Customer Success](https://jobicy.com/jobs?search_keywords=Enterprise%20Customer%20Success.md)[Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Success Planning](https://jobicy.com/jobs?search_keywords=Success%20Planning.md)[Business Reviews](https://jobicy.com/jobs?search_keywords=Business%20Reviews.md)[IoT Platforms](https://jobicy.com/jobs?search_keywords=IoT%20Platforms.md)[German Fluency](https://jobicy.com/jobs?search_keywords=German%20Fluency.md) Sample interview questionsHow would you create a joint success plan for a newly transitioned enterprise customer?I would begin with discovery sessions to understand the customer’s operational goals, baseline metrics, stakeholders, risks, and timeline. I would convert those findings into a documented plan with agreed outcomes, milestones, owners, adoption measures, and a governance cadence, then review and adjust it regularly with the customer. Describe how you would handle an executive customer who is dissatisfied with adoption of a technical platform. I would acknowledge the concern, quickly clarify the business impact, and gather data from users, support history, and product usage. I would present a recovery plan that identifies root causes, assigns accountable internal and customer owners, sets measurable milestones, and provides transparent executive updates until adoption improves. How do you communicate technical product capabilities to both frontline users and senior executives? I tailor the message to the audience. For users, I focus on workflows, training, and practical actions; for executives, I connect platform capabilities to outcomes such as safety, efficiency, risk reduction, and return on investment, supported by relevant adoption and performance data. What is your approach to running an effective executive business review? I prepare jointly with the customer champion, validate the data in advance, and structure the conversation around agreed goals, realized value, outstanding risks, and forward-looking priorities. The meeting should conclude with clear decisions, commitments, owners, and dates rather than being only a retrospective presentation. Tell us about a time you coordinated multiple internal teams to solve a customer problem. I would explain the customer impact and establish a shared action plan across the relevant teams, such as Support, Product, Engineering, and Sales. I would maintain a clear escalation path, provide concise status updates, manage expectations with the customer, and verify that the final resolution delivers the intended business outcome. Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This role is a remote position open to candidates residing in Germany. Relocation assistance will not be provided for this role. Will require travel to customer sites in Germany, The Netherlands and the United Kingdom, for up to 20% of the time, which may include overnight stays. You should apply if: * You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether a customer achieves their sustainability goals, or whether power gets restored quickly after an incident * You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. * You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. * You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. * You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: * Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform * Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value * Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals * Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products * Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types – field services, utilities, long-haul transportation, school buses, and many more * Serve as a mentor to the wider Customer Success and Support teams * Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: * 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred * This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence * Experience supporting or working with technical products * Solutions-oriented with strong problem-solving skills * Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software * Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment * Diplomacy, tact, and poise under pressure when working through customer issues * Bachelor’s degree from a 4-year institution * Fluency in German required An ideal candidate also has: * Strong bias for action, the ability to think big, with insistence on high standards * Experience serving and supporting large-scale business solutions at Fortune 500 companies * Thrives in an unstructured, fast-paced, and change-heavy environment Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why [our rewards](https://www.samsara.com/company/careers/benefits) are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [accessibleinterviewing@samsara.com](mailto:accessibleinterviewing@samsara.com) or [click here](https://forms.gle/DrM6DFQUiSgfPtCVA) if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use [Tofu](https://hiretofu.com/privacyPolicy), a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s [Candidate Privacy Notice](https://www.samsara.com/legal/candidate-privacy-notice) for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our [blog post here](https://samsara.com/blog/avoiding-fake-job-offers). Show more [Apply now >](https://jobicy.com/jobs/154005-enterprise-customer-success-manager-8.md) > Annual salary information is not provided for this position. 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