[All remote jobs](https://jobicy.com/jobs.md)[![Ada logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/666ef11e-221.png)](https://jobicy.com/company/ada.md)[Ada](https://jobicy.com/company/ada.md) # Account Manager, Ada Accelerate Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ada.md)ShareRemote from[Canada](https://jobicy.com/job-region/canada.md)Salary 130k–170k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished27 Sep 2026Apply before27 Oct 2026Listing views53Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Account Manager role manages a scaled portfolio of approximately 60 B2B SaaS customers totaling about $2.5M in annual revenue. The core focus is customer retention, account health, renewal ownership, and identifying appropriate expansion opportunities. The successful candidate will use product-usage and automation metrics to demonstrate value, mitigate risk, and forecast renewals in Salesforce. It is a high-volume, customer-facing position requiring strong prioritization, commercial judgment, and cross-functional communication. The role is well suited to an early-career account management, customer success, SDR/BDR, or sales professional seeking quota-carrying experience. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightManaging roughly 60 accounts while owning retention, renewals, health monitoring, and expansion requires disciplined prioritization and accurate forecasting. The role is accessible with 1+ year of relevant experience, but its volume and commercial accountability create a demanding pace. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$150,000US market range$90k–$150k0$165k AI insightThe disclosed OTE range is $130,000-$170,000, producing an offer midpoint of $150,000. The posting does not identify whether "$" represents CAD or USD, so the extracted salary currency is left blank. For comparison, the estimated US-market range for a junior-to-mid-level B2B SaaS Account Manager with renewal and expansion responsibility is approximately $90,000-$150,000 annually, typically including variable compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Account health](https://jobicy.com/jobs?search_keywords=Account%20health.md)[Expansion sales](https://jobicy.com/jobs?search_keywords=Expansion%20sales.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Pipeline forecasting](https://jobicy.com/jobs?search_keywords=Pipeline%20forecasting.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md) Sample interview questionsHow would you prioritize a portfolio of approximately 60 customer accounts?I would segment accounts by renewal date, revenue impact, health score, product usage, growth potential, and risk indicators. I would reserve proactive time for high-risk and near-term renewal accounts while using scaled communications, automated reminders, and structured check-ins to keep healthy accounts moving forward. Describe how you would identify and address a customer at risk of not renewing. I would look for declining usage, lower automation rates, unresolved support issues, reduced engagement, or negative stakeholder feedback. I would validate the customer’s goals, build a recovery plan with clear owners and milestones, involve internal partners as needed, and communicate progress consistently before the renewal becomes urgent. How do you demonstrate value to a customer using an AI customer-service platform? I would align reporting to outcomes the customer cares about, such as resolved conversations, automation rate, cost savings, response capacity, and service quality. In regular business reviews, I would compare results against baseline goals, explain the drivers of performance, and recommend specific actions to increase value. What is your approach to running a renewal conversation? I start early by confirming decision-makers, procurement steps, success criteria, and the customer’s timeline. I use documented value and account-health data to address concerns, present the appropriate renewal path, keep Salesforce current, and escalate risks early rather than allowing surprises late in the process. Tell us how you would uncover an expansion opportunity without being overly sales-focused. I would begin with the customer’s operational goals and review adoption patterns, conversation volume, channels, and unmet use cases. If an additional capability would directly help them achieve a stated outcome, I would quantify the potential value, confirm stakeholder interest, and position the expansion as a solution to their business need. Opportunity details ## About this role. ### About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and [Monday.com](http://monday.com/), saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you. Learn more at [www.ada.cx](http://www.ada.cx). ### Our Role The Accelerate Account Manager owns a portfolio of around 60 customers representing roughly $2.5M in annual revenue. Your main job is keeping those customers happy, healthy, and renewing. You’ll make sure they’re getting real results from Ada, catch risk early, and run renewals from start to finish. You’ll also carry an expansion target and will give you real experience owning a number and spotting growth opportunities, with coaching and support around you as you build those skills. This is a scaled, high-volume role. You won’t go deep on a handful of accounts. You’ll learn to manage a full book: knowing where to spend your time, which accounts need attention this week, and how to keep everyone else moving forward without a lot of hand-holding. ### About You * 1+ year of experience in a customer-facing or commercial role, such as Account Manager, BDR/SDR, Customer Success, or Account Executive, ideally in B2B SaaS. * You’re organized and comfortable juggling a lot of accounts at once without letting things slip. * You like talking to customers and you’re good at figuring out what they actually care about. * You’re curious about how a business runs and want to understand the numbers behind your customers’ results. * You stay calm when a customer is frustrated and you follow through on what you say you’ll do. * You’re coachable. You ask for feedback, act on it, and get better quickly. * You can explain what a customer needs to internal teams like Support, Product, and Solutions in a clear, simple way. * You’re comfortable in tools like Salesforce, Google Workspace, or MS Office, and pick up new software fast. * Bonus: you’ve carried a quota or target before, even a small one. Outcomes * Retain your book. Own renewals across your portfolio and hit your retention target. Start renewal conversations early and don’t let anything show up as a surprise. * Keep customers healthy. Track usage, automation rates, and account health. Spot at-risk accounts early and build a plan to turn them around. * Show customers the value they’re getting. Run regular check-ins and business reviews that connect Ada to results the customer cares about, like resolved conversations, cost savings, or team capacity. * Grow where it makes sense. Find expansion opportunities inside your book, such as higher conversation volume, new channels, or new use cases, and work toward your expansion target. * Build relationships. Get to know your day-to-day contacts well and build connections with the decision-makers who own the budget and the renewal. * Forecast accurately. Keep Salesforce up to date and give a clear, honest read on renewals and pipeline every week. * Know when to escalate. Recognize when an account has outgrown Accelerate or needs more senior help, and bring in the right people. The expected salary range for this position is $130,000 – $170,000 OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law. #LINS1 ### Benefits & Perks At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer: ### Benefits * Unlimited Vacation: Recharge when you need to. * Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. * Wellness Account: Empowering you to invest in your overall well-being and lifestyle. * Employee & Family Assistance Plan: Resources to support you and your loved ones. ### Perks * Flexible Work Schedule: Balance your work and personal life. * Remote-First, In-Person Friendly: Options to work from home or at our local hub. * Learning & Development Budget: Invest in your long-term growth goals and skills. * Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. * Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. * Hands-On with LLMs: Enhance your expertise in leveraging large language models. * A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. The above Benefits and Perks only apply to full-time, permanent employees. As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team. Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us. 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