[All remote jobs](https://jobicy.com/jobs.md)[![Solace logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/4e37a66b-221.png)](https://jobicy.com/company/solace.md)[Solace](https://jobicy.com/company/solace.md) # VP of Clinical Services and Executive Medical Director Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/solace.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Healthcare & Medical](https://jobicy.com/categories/healthcare.md)EmploymentFull TimeExperienceDirectorPublished28 Sep 2026Apply before28 Oct 2026Listing views45Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Solace is hiring a VP of Clinical Services and Executive Medical Director to lead the day-to-day clinical operations, performance, and growth of its telehealth physician workforce. Reporting to the Chief Medical Officer, this executive will manage medical directors, establish scalable governance and accountability structures, and oversee quality, safety, and patient-experience outcomes. The role partners broadly with Product, Data, Operations, Marketing, Legal, Compliance, and HR to develop service lines and clinical operating plans. Candidates need an active unrestricted medical license, board certification in internal or family medicine, virtual-care experience, and a record of leading layered physician organizations at significant scale. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior physician-executive role requiring clinical credibility, operational leadership, workforce scaling, quality governance, and cross-functional strategic execution. The expectation to build layered leadership for a physician organization exceeding 1,000 clinicians in a high-growth startup materially increases complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$300,000US market range$250k–$400k0$440k AI insightNo actual salary range is disclosed in the posting. The figures are estimated annual USD base-salary market values for a U.S.-based VP/Executive Medical Director in telehealth or healthcare technology; total compensation may be higher when bonus and equity are included. ## Core skills Skills and capabilities most closely associated with this opportunity. [Clinical leadership](https://jobicy.com/jobs?search_keywords=Clinical%20leadership.md)[Medical directorship](https://jobicy.com/jobs?search_keywords=Medical%20directorship.md)[Telehealth operations](https://jobicy.com/jobs?search_keywords=Telehealth%20operations.md)[Clinical quality improvement](https://jobicy.com/jobs?search_keywords=Clinical%20quality%20improvement.md)[Patient safety](https://jobicy.com/jobs?search_keywords=Patient%20safety.md)[Physician workforce management](https://jobicy.com/jobs?search_keywords=Physician%20workforce%20management.md)[Healthcare governance](https://jobicy.com/jobs?search_keywords=Healthcare%20governance.md)[Credentialing and accreditation](https://jobicy.com/jobs?search_keywords=Credentialing%20and%20accreditation.md)[Value-based care](https://jobicy.com/jobs?search_keywords=Value-based%20care.md)[Cross-functional leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20leadership.md) Sample interview questionsHow have you scaled a physician or clinician organization while maintaining quality and patient experience?I begin by defining a clear operating model with measurable standards for quality, access, documentation, productivity, and patient experience. I build layered clinical leadership, standardize onboarding and coaching, and use regular performance reviews to identify variation early. As the organization grows, I pair dashboards with peer-review and escalation mechanisms so metrics lead to practical improvement actions rather than reporting alone. What framework would you use to establish clinical quality governance for a telehealth physician group? I would establish a governance structure covering policy ownership, clinical protocols, peer review, incident reporting, quality measurement, and corrective-action processes. Metrics would include clinical appropriateness, documentation compliance, patient safety events, satisfaction, access, and outcomes, with benchmarks segmented by cohort and clinician. I would ensure the program is designed in partnership with compliance and legal teams and supports accreditation readiness. Describe how you would address an underperforming physician while maintaining a constructive culture. I would first validate the data and understand contributing factors through a direct, respectful conversation. Then I would create a documented improvement plan with specific expectations, resources such as coaching or training, milestones, and follow-up dates. The approach should be fair and supportive, but it must also protect patients and uphold consistent standards when improvement does not occur. How would you partner with Product and Data teams to improve clinical operations? I would translate frontline clinical needs into prioritized product and data requirements, such as better documentation workflows, escalation pathways, capacity visibility, and quality reporting. I would involve clinicians in discovery and pilot testing, define clinical success metrics before rollout, and monitor for workflow burden or unintended safety risks. This creates products that improve both clinician experience and patient care rather than adding administrative friction. What is your approach to reducing burnout and improving retention among a distributed physician workforce? I would use engagement and operational data to identify drivers such as scheduling strain, unclear expectations, inadequate support, or inefficient tooling. Actions could include transparent communication, accessible clinical leadership, mentorship, meaningful professional development, and workload practices aligned to safe and sustainable care. I would regularly measure outcomes and ensure physicians see that feedback results in visible operational changes. Opportunity details ## About this role. ### About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We’re a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn’t a place to coast. We’re here to redefine healthcare—and that demands urgency, precision, and heart. If you’re looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you’re in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement [here](https://www.bloomberg.com/news/articles/2026-02-10/vcs-give-solace-health-1-billion-valuation-for-patient-advocacy-tech?accessToken=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzb3VyY2UiOiJTdWJzY3JpYmVyR2lmdGVkQXJ0aWNsZSIsImlhdCI6MTc3MDczMDg4MywiZXhwIjoxNzcxMzM1NjgzLCJhcnRpY2xlSWQiOiJUQThVUzhLR0NURzEwMCIsImJjb25uZWN0SWQiOiJBRDYxODI0MTc0ODM0MTk0QTRENUZFNzkwMzNGMDJGNSJ9.TE2pFUAOQAPMUXFlzoQ7zeJvctq7cSibbZqtIwhW-2U&leadSource=uverify+wall). ### About the Role Solace’s physicians perform a critical function, performing initial assessments, establishing relationships with our patients and acting as the entry point for Solace’s advocate services, and collaborating with the advocate team to ensure patients’ health and wellness goals are met. We’re looking for a VP, Clinical Services and Executive Medical Director to lead and scale an expanding physician group at a rapidly growing company. Reporting to the Chief Medical Officer, this role serves as the principal operational physician executive responsible for the day-to-day clinical leadership of a telehealth physician workforce. This role will own performance management of the physician group, ensure an exemplary patient experience is provided and high quality and efficient clinical care is performed, and build the systems, governance structures, and team capabilities required to sustain those standards as the company grows. It is simultaneously a physician leadership role, a general management role, and a strategic partner role requiring fluency in clinical standards, organizational design, data-driven quality improvement, and cross-functional executive collaboration. This role will partner closely with other areas of the company including Product, Data, Marketing, Operations, and Clinical Recruiting. This is a high visibility role that will lead Solace’s physicians through an unprecedented phase of growth. ### What You’ll Do * Clinical leadership and medical director oversight Serve as the direct supervisor to a growing team of medical directors and associate medical directors * Set performance expectations and develop a medical director accountability framework * Build and mentor the associate medical director pipeline; own physician leadership development as an organizational capability * Clinical quality, safety, and outcomes Working closely with the Medical Director for Clinical Quality, set clinical quality strategy, define priority measures, benchmarks, and improvement targets * Champion a culture of safety and continuous improvement across the physician workforce * Partner with the Medical Director for Clinical Quality on developing an accreditation readiness program * Clinical operations and workforce management Ensure service delivery, capacity, and utilization align with clinical standards * Set and enforce clinical policies governing scope of practice, clinical protocols, documentation standards, and telehealth-specific guidelines * Oversee physician onboarding from a clinical readiness standpoint; ensure new physicians receive orientation, training, and mentorship that allows them to hit the ground running * Monitor physician performance data (productivity, quality metrics, patient satisfaction, documentation compliance) at the cohort and individual level * Develop action plans to address areas of underperformance * Strategic planning and organizational growth Working with the CMO, co-develop clinical strategy for new service lines * Own the clinical operations plan: define goals, resource requirements, and success metrics * Develop a plan for a leadership structure that supports rapid growth and identify key hires that will be necessary to bring Solace’s vision to the next level * Clinical governance and policy Build and maintain the clinical policy library in partnership with Legal, Compliance, and Medical Directors * Serve as the clinical authority for escalations from different physicians and the advocate service * Physician engagement, culture, and wellbeing Own the physician experience as an organizational priority; monitor engagement data and develop interventions to improve satisfaction, reduce burnout, and improve retention * Establish regular communication channels between physician leadership and the broader physician workforce * Partner with People/HR on physician workforce strategy, including retention and succession planning * Act as a model for the clinical values and professional standards we want upheld ### What You Bring to the Table * An active, unrestricted medical license * Board certification in internal medicine or family medicine * Minimum 5 years of direct patient care * Minimum 5 years of progressive leadership experience including direct management of other physicians or medical directors, including building that layered team with eventual scaled, layered leadership of >1k clinicians * Familiarity with multi-state medical licensing and demonstrated knowledge of credentialing standards (NCQA, JC, etc.) * Experience working in a virtual care setting * Demonstrated experience overseeing clinical quality, peer review, or patient safety programs at an organizational level * Familiarity with value-based care, payor contracting, and how credentialing intersects with network adequacy requirements * Strong leadership and communication skills; proven ability to lead interdisciplinary teams and work cross-functionally * Comfort operating in a high-growth, tech-forward health care environment * Prior startup experience is a plus; prior experience working at a tech-forward clinical startup is a massive plus; comfort working autonomously is a necessity Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or [ashbyhq.com](http://ashbyhq.com). Report suspicious activity to recruiting@solace.health or advocate@solace.health. Show more [Apply now >](https://jobicy.com/jobs/154122-vp-of-clinical-services-and-executive-medical-director.md) > Annual salary information is not provided for this position. 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