[All remote jobs](https://jobicy.com/jobs.md)[![Headway.co logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/12/068391a61855fb604bca051cafe3c510.jpeg)](https://jobicy.com/company/headway.md)[Headway.co](https://jobicy.com/company/headway.md) # Clinical Product Lead Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/headway.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 127,840–188k / yrDepartment[Healthcare & Medical](https://jobicy.com/categories/healthcare.md)EmploymentFull TimeExperienceSeniorPublished28 Sep 2026Apply before28 Oct 2026Listing views24Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Headway is seeking an independently licensed behavioral-health clinician to lead clinical safety requirements across its product ecosystem. The role owns risk-detection, triage, escalation, and closure standards for patient-facing workflows, including AI-enabled clinical tools. This lead will partner closely with product, engineering, clinical operations, and support teams to establish a unified severity taxonomy and routing model. Key work includes auditing safety gaps, defining product safeguards, evaluating AI outputs, creating clinical rubrics and gold-standard cases, and communicating risk tradeoffs to non-clinical partners. Success requires strong clinical judgment in crisis response, systems thinking, and comfort operating in an ambiguous, high-growth product environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a first-of-its-kind, high-accountability role where clinical decisions directly influence patient safety across a scaled behavioral-health platform. It requires translating nuanced clinical risk standards into operational and technical requirements while evaluating evolving AI products. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$157,920US market range$125k–$195k0$215k AI insightThe disclosed annual base-pay range is USD 127,840 to USD 188,000, with a midpoint of USD 157,920. This is competitive for a senior clinical product and patient-safety lead in the US behavioral-health technology market; a reasonable US market range is approximately USD 125,000 to USD 195,000 annually, excluding equity and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Clinical risk assessment](https://jobicy.com/jobs?search_keywords=Clinical%20risk%20assessment.md)[Patient safety](https://jobicy.com/jobs?search_keywords=Patient%20safety.md)[Behavioral health](https://jobicy.com/jobs?search_keywords=Behavioral%20health.md)[Crisis intervention](https://jobicy.com/jobs?search_keywords=Crisis%20intervention.md)[Clinical quality assurance](https://jobicy.com/jobs?search_keywords=Clinical%20quality%20assurance.md)[Product requirements](https://jobicy.com/jobs?search_keywords=Product%20requirements.md)[AI model evaluation](https://jobicy.com/jobs?search_keywords=AI%20model%20evaluation.md)[Safety planning](https://jobicy.com/jobs?search_keywords=Safety%20planning.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Clinical operations](https://jobicy.com/jobs?search_keywords=Clinical%20operations.md) Sample interview questionsHow would you create a unified patient-risk severity taxonomy across multiple product surfaces?I would begin by inventorying existing escalation paths, risk signals, decision points, and outcomes across each surface. I would then define clinically meaningful severity levels with explicit inclusion criteria, required actions, ownership, response-time expectations, and documentation standards. I would validate the taxonomy with clinical operations, product, engineering, and crisis-response partners using representative cases before monitoring real-world performance and refining it. How do precision, recall, false positives, and false negatives affect a clinical safety model? In clinical safety, false negatives can be particularly consequential because a missed high-risk disclosure may delay needed intervention. However, excessive false positives can overwhelm triage teams, create alert fatigue, and unnecessarily disrupt patient experiences. I would set thresholds based on the intended use case, severity of potential harm, available human-review capacity, and ongoing outcome monitoring rather than optimizing a single metric in isolation. Describe how you would assess a new AI-generated clinical-notes feature before launch. I would define the feature's intended use, prohibited outputs, user population, and foreseeable safety failure modes. Next, I would develop a clinically reviewed rubric and a gold-standard test set that includes high-risk, ambiguous, and edge cases, then evaluate outputs for accuracy, harmful omissions, unsupported inferences, bias, and appropriate escalation. I would require clear user safeguards, human-review expectations, incident pathways, and post-launch auditing before considering the feature safe to scale. What would you do if a product team wanted to launch quickly but you believed its risk-disclosure workflow was clinically unsafe? I would communicate the specific clinical failure mode, its likely consequences, and the evidence or cases supporting my assessment. I would propose concrete mitigations, such as revised copy, additional detection logic, an escalation route, constrained rollout, or human review, so the team has a practical path forward. If material risk remained unresolved, I would escalate through the agreed governance process and recommend delaying launch until minimum safety requirements are met. How would you measure whether a patient-safety safeguard is working after launch? I would establish leading and lagging measures before launch, such as detection rates, triage timeliness, escalation completion, closure quality, false-positive burden, and adverse-event signals. I would review a sample of cases qualitatively to identify workflow gaps that aggregate metrics can miss. Findings would be shared with product, engineering, and clinical operations in a regular review cadence, with clear owners and timelines for corrective action. Opportunity details ## About this role. 1 in 4 people in the US have a treatable mental health condition, but most providers don’t accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work – credentialing, claims, payment reconciliation – is a nightmare. We’ve automated that. But we’re going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren’t just a billing layer; we are becoming the platform where care actually happens. We’re a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. ### About the Role At Headway, we’re building the future of behavioral health — and increasingly, that means shipping products that providers and patients rely on every day. We’re hiring a Clinical Product Lead to own the clinical judgment behind how risk gets detected, escalated, and closed out across our platform, and to make sure every product surface we build is connected to the safety systems behind it. Headway already has real safety capability through risk detection, human triage, a 24/7 crisis partner, and more. However as our platform expands, particularly into AI tooling, so does our need for a single coherent system and point of ownership for patient safety across product surfaces. This role sits on our Clinical Product team, partnering daily with engineering, product, and clinical operations. You’ll also carry the clinical safety bar for our AI surfaces. This is a first-of-its-kind role. You’ll help define what “safe” means for a behavioral health platform operating at the scale of our network — and then build the products and systems that make it true rather than aspirational. ### You will: * Own the clinical requirements for how patient risk is detected and mitigated through our platform surfaces including the patient portal, support chat and phone, clinical assessments, conversational intake, and more. Drive us toward one shared severity taxonomy and routing model. * Serve as the Clinical Product Patient Safety partner for product features that carry the potential for risk disclosure. Define safety requirements and safeguards, integrate the product into existing escalations structures, and red-team the failure points. Stay with the feature after launch to review how the safeguards performed. * Audit our product surfaces to identify patient safety gaps. Collaborate within the clinical team and with cross functional partners to close those gaps. * Support us in holding the clinical safety and quality bar for our AI surfaces such as AI-generated clinical notes, treatment planning, and conversational tools. Write rubrics, label the gold-standard cases our models learn from, and audit model output against your own clinical assessment. * Resolve risk-ownership questions and ensure that our policies and the platform clearly and accurately reflect that position. * Communicate tradeoffs clearly to non-clinical stakeholders — including when speed, scale, or automation must be balanced against clinical rigor — and push back constructively when product or technical decisions conflict with sound clinical judgment. ### You will love this role if: * You are an Independently Licensed Therapist (LPC, LCSW, PhD, or PsyD) with 3+ years of post-graduate clinical experience. * You have worked inside a safety or quality system and feel extremely confident in risk assessment and safety planning, and crisis response. * You are a systems thinker. You can look at a set of disconnected escalation paths and see the single model underneath. * You thrive working quickly and cross-functionally with engineers, product partners, and operations teams. You’re comfortable saying “what you’re proposing carries some risk, and here’s the clinical reason why,” and you know how to make that feedback actionable for people who don’t share your clinical training. * You are a first-principles thinker who can break down fuzzy clinical concepts (therapeutic alliance, medical necessity, risk assessment, patient safety) into something concrete enough to label, evaluate, and ship against. * You have a working understanding of how AI models are evaluated — concepts like precision, recall, and false positive rates don’t intimidate you, and you can connect them to real clinical consequences (e.g., what it means for a model to miss a safety concern vs. over-flag one). * You are flexible and energized by ambiguity. Headway’s clinical AI roadmap will shift across the next year, and you’re excited to flex across quality, safety, and product AI projects as our needs evolve. * You are motivated by the opportunity to improve access to high-quality behavioral healthcare at scale. ### Compensation and Benefits: The expected base pay range for this position is $127,840 – $188,000, based on a variety of factors including qualifications, experience, and geographic location. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: * Equity Compensation * Medical, Dental, and Vision coverage * HSA / FSA * 401K * Work-from-Home Stipend * Therapy Reimbursement * 16-week parental leave for eligible employees * Carrot Fertility annual reimbursement and membership * 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st * Flexible PTO * Employee Assistance Program (EAP) * Training and professional development We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click [here.](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at [https://headway.co/careers](https://headway.co/careers). Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @[findheadway.com](http://findheadway.com) email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam. 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