[All remote jobs](https://jobicy.com/jobs.md)[![Nextiva logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5863278d-221.jpeg)](https://jobicy.com/company/nextiva.md)[Nextiva](https://jobicy.com/company/nextiva.md) # Inside Sales Representative (Customer Expansion) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/nextiva.md)ShareRemote from[Mexico](https://jobicy.com/job-region/mexico.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished28 Sep 2026Apply before28 Oct 2026Listing views39Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Nextiva is hiring an Inside Sales Representative to grow revenue within its existing small-business customer base through upselling and cross-selling AI-powered communications solutions. The role requires proactive outbound engagement across phone, email, SMS, and video, plus ownership of opportunities from prospecting through close. The representative will support US-based B2B customers in English while working remotely from Mexico or onsite near Guadalajara. Success depends on consistently achieving revenue targets, maintaining Salesforce pipeline accuracy, delivering concise product demonstrations, and applying coaching and AI tools to improve performance. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is an early-career to mid-level commercial role, but the high-volume outbound motion, short sales cycles, and direct responsibility for expansion revenue create meaningful performance pressure. Candidates need strong English communication, resilience, organization, and the ability to quickly connect customer needs to SaaS value. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$60,000US market range$45k–$75k0$83k AI insightNo numerical compensation is disclosed, so the actual offer cannot be calculated. These are estimated US-market annual base-salary figures in USD for an inside sales/customer-expansion representative with roughly two or more years of revenue-accountable customer-facing experience; uncapped commission may increase total earnings materially. ## Core skills Skills and capabilities most closely associated with this opportunity. [Inside Sales](https://jobicy.com/jobs?search_keywords=Inside%20Sales.md)[Customer Expansion](https://jobicy.com/jobs?search_keywords=Customer%20Expansion.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Outbound Sales](https://jobicy.com/jobs?search_keywords=Outbound%20Sales.md)[SaaS Sales](https://jobicy.com/jobs?search_keywords=SaaS%20Sales.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[B2B Customer Engagement](https://jobicy.com/jobs?search_keywords=B2B%20Customer%20Engagement.md)[English Communication](https://jobicy.com/jobs?search_keywords=English%20Communication.md)[AI Tools](https://jobicy.com/jobs?search_keywords=AI%20Tools.md) Sample interview questionsHow would you identify an upsell or cross-sell opportunity within an existing small-business customer account?I would review the customer’s current product use, business profile, prior interactions, and likely operational gaps before contacting them. During discovery, I would ask open questions about growth plans, customer-service challenges, and workflow friction, then link the most relevant Nextiva capability to a measurable outcome. I would confirm interest, address concerns, define next steps, and document the opportunity thoroughly in Salesforce. Describe how you stay productive when managing a high volume of outbound outreach and follow-up tasks. I prioritize accounts based on opportunity value, engagement signals, urgency, and the next action required. I use structured call blocks, CRM tasks, templates that I personalize, and a consistent follow-up cadence across phone, email, and other approved channels. At the end of each day, I review pipeline movement and adjust my priorities to ensure no active opportunity is neglected. Tell me about a time you received performance coaching and changed your approach. In a previous customer-facing role, feedback showed that I was moving too quickly to solutions before fully understanding the customer’s situation. I began using a more structured discovery framework, pausing to summarize what I heard and asking one or two deeper questions before making recommendations. This improved the quality of my conversations and helped me create more productive next steps. How would you explain an AI-powered customer-experience capability to a nontechnical business owner? I would avoid technical jargon and start with the business outcome. For example, I might explain that AI can help a team respond faster, surface useful context from conversations, and reduce repetitive work so employees can focus more on customers. I would then tailor the example to the owner’s workflow and validate that the benefit addresses a problem they care about. What would you do if a customer says they are satisfied with their current Nextiva service and do not see a need to change? I would acknowledge their satisfaction and avoid forcing a pitch. I would ask what is working well, what they expect to change in their business over the next several months, and whether there are any customer-experience or team-efficiency goals they have not yet addressed. If no relevant need emerges, I would preserve the relationship, document the conversation, and schedule an appropriate future touchpoint. Opportunity details ## About this role. ### Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) are expected to work onsite to support collaboration, speed, and execution. ### Drive Customer Growth. Deliver Better Outcomes. As an Inside Sales Representative (Customer Expansion), you’ll drive revenue growth within Nextiva’s existing small business customer base. This is a high-velocity sales role where you’ll proactively reach out to customers, uncover opportunities, and deliver solutions by connecting customer challenges to the value of Nextiva’s AI-Powered Platform. You’ll support US-based customers, with customer interactions and day-to-day work conducted in English. You don’t need a traditional sales background to succeed here. We’re looking for people who have demonstrated success against revenue-related targets, whether in sales, account management, retention, collections, or another commercially focused customer role—and are ready to build their career in technology sales. ### How You’ll Make an Impact * Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within Nextiva’s existing small business customer base. * Create Opportunities: Proactively engage customers through outbound calls, email, SMS, and other channels rather than waiting for leads. * Understand the Customer’s Business: Engage small business customers across a variety of industries, ask effective questions, uncover business challenges, and connect their needs to the right Nextiva solutions. * Position Nextiva’s AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve customer experience and business outcomes * Demonstrate Value: Deliver focused product demos and clearly explain how Nextiva’s solutions can help customers achieve better business outcomes. * Move Quickly: Manage multiple opportunities and maintain consistent follow-up to keep a high-velocity sales cycle moving. * Own Your Pipeline: Manage opportunities from outreach through close while maintaining accurate pipeline, activity, and forecasting information in Salesforce. * Continuously Improve: Apply coaching, performance insights, and AI-enabled tools to continuously improve your customer conversations, productivity, results, and product knowledge. ### What Success Looks Like You’re motivated by growth—both in the results you deliver and the career you’re building. You take ownership, follow through on commitments, and bring energy and resilience to a fast-paced sales environment. You’re coachable, curious, and willing to keep learning. Successful team members: * Consistently meet or exceed expansion revenue targets * Are comfortable creating opportunities through proactive outbound outreach * Represent Nextiva professionally in customer conversations, including video meetings. * Build rapport quickly, and confidently move customer conversations toward an outcome * Stay organized while managing multiple customer conversations and opportunities at once * Bring consistency and discipline to follow-up, keeping opportunities moving * Respond well to coaching and quickly put feedback into practice * Stay resilient, learn from setbacks, and maintain momentum in a performance-driven environment * Effectively incorporate AI tools into your workflows to improve speed, quality, customer experience, and outcomes. Experience matters, but mindset and execution matter more. This role is a strong fit for someone building or transitioning into a career in technology sales, where effort, consistency, and a growth mindset translate directly into success. ### What You’ll Bring * 2+ years’ experience in a customer-facing role where you were directly accountable for revenue-related goals or targets, in a fast-paced environment * A demonstrated track record of meeting or exceeding those goals * Advanced English fluency, both spoken and written, with the ability to simplify complex and/or technical concepts * Comfort with frequent outbound customer conversations and proactive outreach * The ability to thrive in a high-velocity environment with short, fast sales cycles * A professional, customer-ready presence and communication style. You’ll regularly interact directly with customers by phone, email, and video * Business curiosity and the ability to quickly understand different customers, industries, and business needs * Strong organization, follow-through, and attention to detail * Coachable, with demonstrated ability to apply feedback to improve performance * Self-motivated and resourceful, you take ownership of your work and take initiative to solve problems * Demonstrated curiosity about AI and technology; motivated to continuously learn, apply new tools, and build your sales and product knowledge Relevant experience can come from many backgrounds. Examples include roles with sales quotas, upsell or cross-sell goals, customer retention/save targets tied to revenue, collections or recovery targets, account growth, or other commercially focused performance goals. Nice to Have: * Bachelor’s degree in business or a related field * Exposure to SaaS, UCaaS, CCaaS, telecommunications, or other technology products * Familiarity with Salesforce or another CRM * Experience supporting US-based customers in a B2B environment * Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting Compensation & Growth * Competitive base salary + uncapped commission * Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: * Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. * Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. * Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses. * Health 🍏– Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage * Insurance 💼– Life Insurance (24 times your monthly salary) * Work-Life Balance ⚖️ – Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time * Financial Security 💰– Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA) * Wellness 🤸‍– Employee Assistance Program and comprehensive wellness initiatives * Growth 🌱– Access to ongoing learning and development opportunities and career advancement At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career! #LI-AL1 #LI-REMOTE Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on [Instagram](https://www.instagram.com/nextiva), [Instagram MX](https://www.instagram.com/nextivamexico), [YouTube](https://www.youtube.com/user/NextivaOfficial), [LinkedIn](https://www.linkedin.com/company/nextiva), and the [Nextiva Blog](https://www.nextiva.com/blog/). Show more [Apply now >](https://jobicy.com/jobs/154151-inside-sales-representative-customer-expansion.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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