[All remote jobs](https://jobicy.com/jobs.md)[![Nextiva logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5863278d-221.jpeg)](https://jobicy.com/company/nextiva.md)[Nextiva](https://jobicy.com/company/nextiva.md) # Technical Onboarding Specialist (Night Shift) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/nextiva.md)ShareRemote from[Ukraine](https://jobicy.com/job-region/ukraine.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished28 Sep 2026Apply before28 Oct 2026Listing views34Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Technical Onboarding Specialist supports new Nextiva customers through account setup, platform configuration, device and call-flow provisioning, testing, and product training. The role blends customer-facing onboarding with first-line technical troubleshooting, including basic networking and VoIP-related support. Success depends on clear English communication, active listening, accurate configuration work, and meeting daily appointment, call-handling, and completion metrics. The specialist will work a Monday-Friday evening/night schedule aligned to U.S. business hours and collaborate with Sales, Product Support, CRM, and AI-enabled onboarding teams. The position also requires adapting to increasingly automated onboarding workflows and resolving escalations that AI systems cannot handle. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires solid technical troubleshooting, precise configuration, and the ability to explain product workflows clearly to customers. It is moderately challenging because it combines live customer interactions, productivity targets, and troubleshooting, but it does not require advanced engineering expertise. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$55,000US market range$45k–$65k0$72k AI insightNo role-specific salary was disclosed. The figures are estimated annual USD compensation for a U.S.-market technical onboarding/customer technical support specialist with basic networking and VoIP exposure; actual pay may differ substantially based on employer, work location, shift differential, experience, and employment arrangement. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Technical support](https://jobicy.com/jobs?search_keywords=Technical%20support.md)[VoIP configuration](https://jobicy.com/jobs?search_keywords=VoIP%20configuration.md)[Call-flow setup](https://jobicy.com/jobs?search_keywords=Call-flow%20setup.md)[Basic networking](https://jobicy.com/jobs?search_keywords=Basic%20networking.md)[Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md)[Customer training](https://jobicy.com/jobs?search_keywords=Customer%20training.md)[CRM tools](https://jobicy.com/jobs?search_keywords=CRM%20tools.md)[Active listening](https://jobicy.com/jobs?search_keywords=Active%20listening.md)[AI-assisted support](https://jobicy.com/jobs?search_keywords=AI-assisted%20support.md) Sample interview questionsHow would you onboard a customer who is unfamiliar with VoIP technology and is anxious about configuring their account?I would begin by confirming the customer's goals and current setup, then explain the process in clear, non-technical language. I would guide them step by step through login, user setup, devices, and call-flow configuration, pausing to confirm understanding. Before ending the session, I would test the setup with the customer and summarize the next steps and available support resources. What steps would you take if a customer's device cannot register or place calls after configuration? I would first verify the account and device configuration, credentials, assigned extension, and provisioning status. Next, I would check basic network factors such as connectivity, power, cabling, IP settings, and whether required traffic may be blocked. I would document the findings, test the corrected configuration, and escalate with complete troubleshooting details if the issue requires advanced support. How do you balance quality customer interactions with daily productivity metrics? I use a structured onboarding checklist to keep each appointment focused and reduce missed steps. I set expectations early, prioritize the customer's immediate launch requirements, and document efficiently during the interaction. This approach allows me to provide a thorough experience while managing time responsibly and identifying issues that need a separate follow-up or escalation. Describe how you would handle an escalation from an AI onboarding agent. I would review the conversation history and configuration context before contacting the customer so they do not need to repeat information. I would acknowledge the unresolved issue, diagnose the edge case through targeted questions and testing, and take ownership through resolution or an informed escalation. Afterward, I would record the scenario and recommended improvement so the AI workflow can handle similar cases better in the future. How do you ensure accuracy when configuring call flows and customer accounts? I follow documented requirements, use a repeatable configuration checklist, and validate each setting against the customer's intended routing and business hours. I test key call paths and devices before confirming completion, then clearly document what was configured. For complex setups, I ask clarifying questions rather than making assumptions and request a peer review or escalation when needed. Opportunity details ## About this role. ### Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. The Technical Onboarding Specialist / Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience. Key Responsibilities * Assist customers with initial account setup via phone and screen share * Guide customers through login, configuration, and product functionality * Configure accounts, call flows, and devices with accuracy and attention to detail * Perform network checks and basic troubleshooting * Test configurations to ensure successful implementation * Deliver customer training on features and product usage * Meet daily productivity and performance metrics (appointments, call handling, completion rates) * Handle both inbound onboarding calls and scheduled appointments * Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience AI & Future-Focused Responsibilities * Demonstrate interest in AI tools and automation in customer support/onboarding workflows * Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve * Contribute insights to improve AI onboarding agents based on real customer scenarios * Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused Qualifications * Proficient English (written and verbal communication) * Experience in a customer-facing or support role * Strong problem-solving and troubleshooting skills * Strong communication and active listening skills * Commitment to delivering amazing customer service * Attention to detail and time management * Basic technical aptitude (software support, device setup, networking fundamentals) * Ability to work evening/night shifts aligned to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am) Preferred * Experience with CRM tools * Microsoft Office proficiency * VoIP experience preferred * Basic networking knowledge * Exposure to or curiosity about AI tools, automation, or prompt-based systems Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: * Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. * Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. * Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best. Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, incentives, or bonuses. * Health 🍏 – Comprehensive medical coverage, individual limit on exclusions and dental care * Insurance 💼– Life, disability, traumatic injuries and critical diseases * Work-Life Balance ⚖️ – PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays * Wellness 🤸‍ – Employee Assistance Program and wellness initiatives * Growth 🌱 – Access to ongoing learning and development opportunities and career advancement At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career! #LI-SP1 #LI-REMOTE Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on [Instagram](https://www.instagram.com/nextiva), [Instagram MX](https://www.instagram.com/nextivamexico), [YouTube](https://www.youtube.com/user/NextivaOfficial), [LinkedIn](https://www.linkedin.com/company/nextiva), and the [Nextiva Blog](https://www.nextiva.com/blog/). Show more [Apply now >](https://jobicy.com/jobs/154159-technical-onboarding-specialist-night-shift.md) > Annual salary information is not provided for this position. 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