[All remote jobs](https://jobicy.com/jobs.md)[![Webflow logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/b75fa7e9-221.jpg)](https://jobicy.com/company/webflow.md)[Webflow](https://jobicy.com/company/webflow.md) # IT Support Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/webflow.md)ShareRemote from[Argentina](https://jobicy.com/job-region/argentina.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceDirectorPublished29 Sep 2026Apply before29 Oct 2026Listing views40Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Webflow is seeking a hands-on IT Support Specialist to provide first-line technical support for employees in its Buenos Aires office. The role combines help-desk ticket resolution, macOS and peripheral troubleshooting, audiovisual support, equipment provisioning, inventory management, and new-hire onboarding assistance. This permanent, hybrid role requires regular in-office work and close coordination with Workplace Experience and internal IT escalation teams. The ideal candidate has 2–4 years of help-desk experience, communicates patiently, and can shift effectively between employee support, office technology, and event needs. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe technical scope is primarily end-user IT support, but the role requires broad hands-on ownership across tickets, macOS devices, AV systems, office operations, and onboarding. The pace can increase around office events, new-hire cohorts, and urgent employee issues. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$75,000US market range$65k–$85k0$94k AI insightNo actual salary range is disclosed for this position. For US-market benchmarking only, an IT Support Specialist with 2–4 years of experience commonly earns an estimated annual base salary of $65,000–$85,000 USD, with a midpoint estimate of $75,000; actual Argentina-local compensation may differ materially. ## Core skills Skills and capabilities most closely associated with this opportunity. [Help Desk Support](https://jobicy.com/jobs?search_keywords=Help%20Desk%20Support.md)[macOS Troubleshooting](https://jobicy.com/jobs?search_keywords=macOS%20Troubleshooting.md)[Hardware Provisioning](https://jobicy.com/jobs?search_keywords=Hardware%20Provisioning.md)[Audio Visual Support](https://jobicy.com/jobs?search_keywords=Audio%20Visual%20Support.md)[IT Onboarding](https://jobicy.com/jobs?search_keywords=IT%20Onboarding.md)[Ticket Management](https://jobicy.com/jobs?search_keywords=Ticket%20Management.md)[IT Asset Inventory](https://jobicy.com/jobs?search_keywords=IT%20Asset%20Inventory.md)[Knowledge Base Documentation](https://jobicy.com/jobs?search_keywords=Knowledge%20Base%20Documentation.md)[Workplace Technology](https://jobicy.com/jobs?search_keywords=Workplace%20Technology.md) Sample interview questionsHow do you prioritize several incoming help-desk requests while supporting an urgent office event?I assess business impact, urgency, and the number of people affected. I address event-blocking or widespread issues first, acknowledge and categorize remaining tickets, set clear expectations with requesters, and escalate or delegate when appropriate so routine work continues moving forward. Describe your process for troubleshooting a macOS issue reported by an employee. I first clarify the symptoms, recent changes, and business impact, then check basics such as connectivity, power, accounts, updates, and peripheral connections. I reproduce the issue where possible, review relevant logs or device-management information, apply documented fixes, and record the resolution or escalate with clear findings if the issue requires specialist support. What steps would you take to prepare AV technology for a large in-office presentation? I would confirm event requirements and test the full setup in advance, including displays, adapters, microphones, cameras, conferencing software, network access, and presenter devices. I would prepare backup adapters and equipment, document a quick recovery plan, and remain available before and during the event to resolve issues quickly. How would you use AI-powered support tooling responsibly in a help-desk environment? I would use it to speed up ticket classification, identify relevant knowledge articles, draft responses, and spot recurring issues, while validating recommendations before acting. I would also protect employee data by following security and privacy practices, and improve the tool over time by documenting accurate resolutions and correcting weak outputs. How do you ensure a new employee has a smooth first-day technology experience? I use a checklist to confirm the device is enrolled, updated, labeled, and equipped with required accessories before the start date. I verify account access and core applications, coordinate with HR and hiring managers on timing, provide a clear handoff or orientation, and remain available to resolve any day-one access or setup issues. Opportunity details ## About this role. Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You’ll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land. You’ll partner closely with our Workplace Experience team for on site builds or modifications. This is a role for someone who’s energized by variety and has a desire to help create valuable experiences for Webflow employees. ### About the role: * Location: Buenos Aires, Argentina (Hybrid 1–3 days per week in office) * Full-time * Permanent, full-time employee (this is not a contractor position) * Application Information: * Application deadline: applications accepted on an ongoing basis until position is closed and filled * This posting is for a new position * Reporting to the Senior Director, Information Technology As an IT Support Specialist, you’ll … * Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently * Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base * Own audio visual setup at the office * Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology * Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space * Serve as a backup resource for IT onboarding support during new hire cohorts, as needed * Provide local support for our Argentina based workforce * Maintain hardware and software inventory, where necessary * Escalate complex issues to the right internal teams and follow through to resolution ### About you: Requiriments * 2-4 years of hands-on experience with help desk ticketing systems * Skilled in using AI-powered tools to work efficiently such as MM&MM * Familiar with supporting audiovisual setups for meetings, presentations, and larger events * Comfortable troubleshooting macOS environments * Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement * Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs * Available to work full-time from our Buenos Aires office, with potential travel to other office locations and occasional work from home You’ll thrive as an IT Support Specialist if you: * Bring genuine warmth to every interaction with a desire to help * Communicate clearly and patiently with employees * Enjoy variety and can shift gears between tickets, AV, and hands on office work without missing a beat * Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event * Take pride in the small details that make an office feel like it just works * Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact ### Our Core Behaviors: * Build lasting customer trust. We build trust by taking action that puts customer trust first. * Win together. We play to win, and we win as one team. Success at Webflow isn’t a solo act. * Reinvent ourselves. We don’t just improve what exists, we imagine what’s possible. * Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers. ### Benefits * Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company. * Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. * Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. * Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. * Wellness for the whole you. Access to mental health resources, therapy and coaching. * Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. * Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts. * Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program. Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment. ### Remote, together At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are [committed](https://webflow.com/diversity-equity-inclusion) to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. ### Stay connected Not ready to apply, but want to be part of the Webflow community? Consider following our story on our [Webflow Blog](https://webflow.com/blog), [LinkedIn](https://www.linkedin.com/company/webflow-inc-/), [X (Twitter)](https://twitter.com/webflow), and/or [Glassdoor](https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm). ### Please note: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you’ll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review [Webflow’s Applicant Privacy Notice](https://webflow.com/legal/applicant-privacy-notice). Show more [Apply now >](https://jobicy.com/jobs/154177-it-support-specialist-2.md) > Annual salary information is not provided for this position. 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