[All remote jobs](https://jobicy.com/jobs.md)[![Tripadvisor logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/01/WRILS-210129125206-036216.jpg)](https://jobicy.com/company/tripadvisor.md)[Tripadvisor](https://jobicy.com/company/tripadvisor.md) # Senior CRM Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/tripadvisor.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 90k–110k / yrDepartment[Marketing & Sales](https://jobicy.com/categories/marketing.md)EmploymentFull TimeExperienceSeniorPublished29 Sep 2026Apply before29 Oct 2026Listing views68Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Tripadvisor is seeking a Senior CRM Specialist to plan and optimize multichannel lifecycle campaigns across email and push. The role connects brand, content, CRM operations, engineering, and analytics teams to translate business goals into campaign briefs, technical requirements, audience logic, and deployment plans. Key work includes segmentation, personalization, behavioral triggers, reporting, and A/B or multivariate testing across the customer journey. This remote US position emphasizes data-informed execution, technical fluency with CRM platforms such as Braze, and practical use of AI tools for campaign planning and analysis. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires balancing strategic lifecycle planning with detailed technical translation across multiple stakeholders and campaign channels. Success depends on strong ownership, sound analytical judgment, and the ability to coordinate fast-moving cross-functional work without direct authority. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$100,000US market range$85k–$125k0$138k AI insightThe disclosed annual salary range is USD 90,000 to USD 110,000, with a midpoint of USD 100,000. For a US-based senior CRM/lifecycle marketing specialist with 2–4 years of experience, an estimated market range is USD 85,000 to USD 125,000 annually; geography, CRM platform depth, technical requirements expertise, and travel or marketplace experience may affect pay. ## Core skills Skills and capabilities most closely associated with this opportunity. [CRM strategy](https://jobicy.com/jobs?search_keywords=CRM%20strategy.md)[Lifecycle marketing](https://jobicy.com/jobs?search_keywords=Lifecycle%20marketing.md)[Email marketing](https://jobicy.com/jobs?search_keywords=Email%20marketing.md)[Push notifications](https://jobicy.com/jobs?search_keywords=Push%20notifications.md)[Customer segmentation](https://jobicy.com/jobs?search_keywords=Customer%20segmentation.md)[Personalization](https://jobicy.com/jobs?search_keywords=Personalization.md)[Campaign management](https://jobicy.com/jobs?search_keywords=Campaign%20management.md)[A/B testing](https://jobicy.com/jobs?search_keywords=AB%20testing.md)[Marketing analytics](https://jobicy.com/jobs?search_keywords=Marketing%20analytics.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsDescribe how you would convert a high-level lifecycle goal into an executable CRM campaign.I would first clarify the business outcome, target audience, success metrics, and key customer behavior to influence. I would then develop the journey, channel mix, segmentation rules, content brief, trigger logic, data requirements, and measurement plan, reviewing the specification with CRM operations and engineering before launch. How do you approach segmentation and personalization for a CRM program? I begin with meaningful behavioral and lifecycle signals, such as recent activity, purchase history, engagement level, destination interest, or stage in the journey. I prioritize segments that have a clear customer need and measurable business hypothesis, then use dynamic content and testing to validate whether personalization improves outcomes. What information should be included in a technical handoff to CRM operations or engineering? A complete handoff should define the campaign objective, audience inclusion and exclusion criteria, required data fields, trigger events, timing, channel rules, personalization logic, QA requirements, tracking parameters, and success metrics. I also document dependencies, edge cases, ownership, and approval steps to prevent ambiguity during implementation. How would you evaluate the success of an email or push campaign beyond open and click rates? I would connect engagement metrics to the campaign's intended downstream behavior, such as booking conversion, repeat visits, retention, revenue contribution, or reduced churn. I would use holdouts or controlled tests where appropriate, review segment-level performance, and assess whether results are statistically and commercially meaningful. How do you use AI tools responsibly in CRM and lifecycle marketing work? I use AI to accelerate tasks such as drafting briefs, generating test ideas, synthesizing performance trends, and organizing research, while retaining human judgment over strategy, brand voice, customer impact, and data quality. I validate outputs, protect sensitive customer information, and treat AI recommendations as inputs to test rather than unquestioned decisions. Opportunity details ## About this role. Senior CRM Specialist | Tripadvisor About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Tripadvisor seeks a dynamic and motivated Senior CRM Specialist to drive the strategy, creation, and planning of comprehensive lifecycle communication campaigns. In this role, you will act as a strategic generalist across the user journey, balancing creative campaign ideation with sharp operational alignment. You will serve as the critical bridge between our CRM Operations, Engineering, and brand marketing teams, and flex across lifecycle programs — from inspiration to retention to transactional messaging — as business needs evolve. Job Location: Remote East Coast, United States This role is a remote position in the US. Occasional travel to company offices as necessary. What You’ll Do * Campaign & Lifecycle Planning: Own the planning pipeline for multi-channel CRM. This includes building and maintaining the integrated marketing calendar (Email & Push) and writing comprehensive creative briefs that align with overall user lifecycle strategies. * Campaign Architecture & Specification: Translate high-level marketing goals and business requirements into clear, detailed technical specifications for the CRM Operations and Engineering teams. Own the end-to-end handoff process to ensure technical builds are flawless. * Cross-Functional Collaboration: Partner deeply with Content and Brand teams to shape engaging, relevant messaging, while simultaneously collaborating with Operations and Engineering to map out data pipelines, behavioral triggers, and deployment logic. * Segmentation & Personalization Strategy: Define customer segmentation and dynamic data requirements, ensuring messaging is highly relevant, targeted, and tailored to specific user behaviors and lifecycle stages. Evaluate and apply AI-driven personalization and segmentation tools where they improve targeting precision. * Reporting & Analytics: Monitor and report on the performance of campaigns within your lifecycle programs, using AI-assisted analysis tools to speed up reporting and surface trends. Partner with the team’s analytics/insights function on deeper statistical analysis and team-wide testing standards. * Testing & Optimization: Design A/B and multivariate tests (layouts, copy, frequency, audience segments) for your own campaigns, defining parameters for the operations team to execute, and incorporating AI-assisted tools for test design or results synthesis where useful. Skills & Experience * Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. * Proven ability to operate effectively with a global-first mindset * Education: Bachelor’s degree in Marketing, Business, or a related field. * Experience: 2–4 years of experience in CRM, lifecycle marketing, or campaign management (Travel, ecommerce, or Marketplace experience is a strong plus). * Technical Translation Skills: Proven experience working alongside marketing operations or engineering teams. Strong ability to write technical requirements, understand data workflows, and articulate business logic to technical stakeholders. * Platform Familiarity: Strong understanding of enterprise-level CRM tools and platforms capabilities. Braze is a plus. * Analytical Skills: Strong analytical and problem-solving skills; comfortable interpreting campaign data to extract actionable insights and report on business impact. * AI Fluency: Comfortable incorporating AI tools into daily workflow — e.g., for content ideation, campaign briefing, data synthesis, or testing analysis — and staying current on new tools relevant to CRM/lifecycle marketing. What We Offer * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. The salary range for this role is $90,000 to $110,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. 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