[All remote jobs](https://jobicy.com/jobs.md)[![FastSpring logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/04/76c6c41f-221.jpeg)](https://jobicy.com/company/fastspring.md)[FastSpring](https://jobicy.com/company/fastspring.md) # Payment Operations Specialist, Technical Operations Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/fastspring.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 63,570–63,570 / yrDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceSeniorPublished29 Sep 2026Apply before29 Oct 2026Listing views32Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. FastSpring is hiring an entry-to-early-career Payment Operations Specialist to support dispute workflows, payment investigations, payment analytics, and reconciliation. The role monitors authorization, decline, chargeback, fraud, and processing-cost metrics across processors, sellers, regions, and payment methods. It requires strong spreadsheet skills, careful documentation, analytical curiosity, and the ability to manage operational queues, including weekend coverage. The position offers a growth path into senior payment operations, payments analytics, or risk and fraud work. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe role is accessible to candidates with roughly one year of relevant operations experience, but it requires accuracy across complex payment workflows, reconciliation, dispute handling, and multi-source data analysis. The workload is likely fast-paced because it involves daily inquiries, queue management, escalations, and weekend coverage. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$63,570US market range$55k–$75k0$83k AI insightThe disclosed base-pay range is a single annual amount of $63,570 USD, making the job median $63,570. For a US-based entry-level Payment Operations Specialist with chargeback, reconciliation, and reporting responsibilities, an estimated market base-salary range is $55,000 to $75,000 annually; actual pay can vary by experience, location, payment-domain knowledge, and bonus eligibility. ## Core skills Skills and capabilities most closely associated with this opportunity. [payment operations](https://jobicy.com/jobs?search_keywords=payment%20operations.md)[chargebacks](https://jobicy.com/jobs?search_keywords=chargebacks.md)[PayPal disputes](https://jobicy.com/jobs?search_keywords=PayPal%20disputes.md)[payment reconciliation](https://jobicy.com/jobs?search_keywords=payment%20reconciliation.md)[authorization rates](https://jobicy.com/jobs?search_keywords=authorization%20rates.md)[fraud analysis](https://jobicy.com/jobs?search_keywords=fraud%20analysis.md)[Excel](https://jobicy.com/jobs?search_keywords=Excel.md)[Google Sheets](https://jobicy.com/jobs?search_keywords=Google%20Sheets.md)[data normalization](https://jobicy.com/jobs?search_keywords=data%20normalization.md)[SQL](https://jobicy.com/jobs?search_keywords=SQL.md) Sample interview questionsHow would you investigate an increase in chargebacks for a particular seller?I would first validate the data and compare the increase with prior periods. I would segment disputes by reason code, processor, product, geography, payment method, and transaction date, then review supporting transaction and customer-service evidence. From there, I would distinguish likely fraud from billing or service issues, document findings, and recommend escalation or corrective actions. What steps would you take when platform records, processor reports, and bank statements do not reconcile? I would define the reconciliation population and timing window, then match transactions using stable identifiers such as transaction ID, merchant ID, amount, date, and settlement batch. I would classify unmatched records into timing differences, missing data, duplicate activity, refunds, fees, or potential errors. I would research exceptions in the relevant source systems, maintain a clear audit trail, and escalate unresolved material items. How would you analyze a decline-rate increase for a payment processor? I would confirm the reporting definitions and ensure response codes are normalized across sources. Next, I would break the decline rate down by response code, issuer country, card type, payment method, seller, geography, and time period to identify where the change originated. I would compare results with other processors and prior baselines, then communicate a concise finding with evidence and recommended next steps. Describe how you prioritize multiple payment-support cases and operational tasks at once. I prioritize based on customer impact, financial or network risk, deadlines, aging, and whether an issue blocks settlement or seller activity. I keep each case documented with its current status, owner, evidence needed, and next action so it can be handed off clearly. For complex issues, I escalate early with a focused summary rather than allowing a high-impact case to remain unresolved. How would you use spreadsheets or SQL to improve a recurring operational process? I would begin by mapping the current manual process and identifying repeated steps, inconsistent definitions, and common exceptions. I could use spreadsheet formulas, pivot tables, validation rules, and dashboards—or SQL queries where available—to standardize inputs and flag anomalies automatically. I would test the output against known records, document the logic, and gather feedback from users before making it part of the recurring workflow. Opportunity details ## About this role. About FastSpring: FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster. Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore. Payment Operations Specialist, Technical Operations Department: Payment Operations | Location: Remote — United States | Reports To: Senior Manager, Payment Operations Position Overview: The Payment Operations Specialist, Technical Operations supports daily payment operations across multiple processors and regions for FastSpring’s network of more than 2,500 sellers. The role pairs hands-on operational work — chargeback and PayPal dispute support, issue investigation, and seller-facing resolution — with technical operations analytics across five areas: authorization rates, chargeback rates, data normalization, processing costs, and reconciliation support. It is an entry-to-early-career position for someone curious about how payments work, comfortable in a spreadsheet, and inclined to chase down a number that looks wrong. Within a year, this person should own recurring analysis in at least one of those five areas, handle disputes independently, and be the person others ask when a number doesn’t reconcile — a path that leads toward senior payment operations, payments analytics, or risk and fraud. Payments is a field you learn by doing, and we welcome candidates from varied backgrounds and career paths; curiosity and analytical instinct matter more here than a specific résumé. Responsibilities & Goals: * Support chargeback and PayPal dispute workflows — case review, evidence gathering, and representment preparation under guidance from senior team members — and coordinate with sellers and internal teams to collect supporting documentation. * Monitor chargeback volumes, win rates, and fraud ratios against card network thresholds by seller, processor, and MID, and analyze disputes by reason code, product, and geography to separate fraud from service or billing causes. * Investigate Tier I–II payment inquiries involving authorizations, declines, settlements, refunds, disputes, or processor behavior; escalate complex cases and maintain clear handoff notes, including for weekend coverage. * Track authorization approval and decline rates across processors, regions, and payment methods, breaking declines down by response code and category to pinpoint where approvals are being lost. * Normalize payment data across sources — processor response codes, decline and chargeback categories, and reporting definitions — and run routine data-quality checks so figures from different systems are comparable. * Track what payments actually cost by processor and region — interchange, scheme fees, acquirer markup, FX, and dispute fees — and check processor invoices and fee statements against expected rates, flagging anomalies or misapplied pricing. * Support daily and monthly reconciliation across platform records, processor reports, and bank statements, investigating unmatched items and contributing to the reporting and SOPs that surface payment performance, cost, and dispute trends across the organization. Experience & Qualifications: * 1+ years of experience in payment operations, chargebacks, risk operations, customer support operations, finance operations, ecommerce operations, or a related field; experience in SaaS, digital goods, ecommerce, fintech, marketplace, or subscription businesses is a plus. * Basic understanding of card payments, payment processors, PayPal, refunds, disputes, or the chargeback lifecycle; hands-on experience and exposure to merchant-of-record environments are preferred but not required. * Comfort working with data, dashboards, spreadsheets, and exported reports — able to pull a data set apart, summarize it, and tell when the result looks wrong. * Curiosity about why a number moved and the persistence to find out, paired with strong attention to detail and a clear sense of accountability. * Strong organizational skills and the ability to manage multiple tasks across systems and queues while following documented processes accurately. * Clear written and verbal communication, including the ability to ask good questions and document work carefully enough for someone else to pick it up. * Willingness and ability to work a schedule that includes weekends, with two weekdays off. Technology & Systems: * Comfortable in spreadsheets (Excel or Google Sheets); familiarity with reporting or BI tools such as Looker, Tableau, or Power BI is preferred. * Exposure to SQL, Python, APIs, or observability tools — or a genuine appetite to learn them. * Experience using AI tools such as Claude or ChatGPT to assist with documentation, data cleanup, research, and workflow improvement. * Familiarity with processor portals, settlement files, or other reconciliation and accounting-adjacent workflows is a plus; we expect these tools to be learned on the job rather than mastered on arrival. Consistent with FastSpring’s values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees. Estimated Base Pay Range $63,570—$63,570 USD About the Company: FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law. AI Transparency Statement: FastSpring may utilize artificial intelligence (AI) or automated tools during portions of the recruitment process to assist with operational and administrative activities, including candidate communications, scheduling, application organization, and interview documentation. These tools are designed to support efficiency and consistency within the hiring process. AI systems are not used as the sole determinant of hiring outcomes, and all employment decisions are made by qualified human reviewers. We are committed to responsible and fair hiring practices and continue to evaluate our use of technology accordingly. 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