[All remote jobs](https://jobicy.com/jobs.md)[![PointClickCare logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/94d5c7bae5858d7e126022ed422c639c.jpeg)](https://jobicy.com/company/pointclickcare.md)[PointClickCare](https://jobicy.com/company/pointclickcare.md) # (Canada) Software Implementation Consultant – Clinical Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/pointclickcare.md)ShareRemote from[Canada](https://jobicy.com/job-region/canada.md)SalaryCAD 80k–89k / yrDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceSeniorPublished29 Sep 2026Apply before29 Oct 2026Listing views33Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Software Implementation Consultant role leads customer implementations of a healthcare software solution for long-term and post-acute care providers. The consultant conducts business discovery, translates requirements into system configuration, validates data quality, resolves configuration issues, and supports change management and user readiness. The role requires managing multiple implementation workstreams, coordinating stakeholders, and communicating risks, timelines, and recommendations clearly. It is a client-facing professional services position with up to 30% travel to customer and regional meetings. Candidates need approximately 2–4 years of software implementation experience; healthcare market exposure is preferred. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines technical configuration, workflow analysis, data validation, project coordination, and client consulting in a regulated healthcare context. Success depends on independently managing competing milestones while influencing customer stakeholders and resolving issues accurately. ## Salary analysis Estimated compensation compared with the broader CA market for similar roles. Estimated job medianMarket rateC$84,500CA market rangeC$75k–C$100k0C$110k AI insightThe disclosed annual Canadian base-salary range is CAD 80,000–89,000, with a midpoint of CAD 84,500. A reasonable Canadian market range for a software implementation consultant with 2–4 years of experience, healthcare domain exposure, and client-facing delivery responsibilities is approximately CAD 75,000–100,000 annually; bonus and benefits are additional to the stated base range. ## Core skills Skills and capabilities most closely associated with this opportunity. [Software implementation](https://jobicy.com/jobs?search_keywords=Software%20implementation.md)[Healthcare technology](https://jobicy.com/jobs?search_keywords=Healthcare%20technology.md)[Clinical workflows](https://jobicy.com/jobs?search_keywords=Clinical%20workflows.md)[Requirements gathering](https://jobicy.com/jobs?search_keywords=Requirements%20gathering.md)[System configuration](https://jobicy.com/jobs?search_keywords=System%20configuration.md)[Data quality validation](https://jobicy.com/jobs?search_keywords=Data%20quality%20validation.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Project coordination](https://jobicy.com/jobs?search_keywords=Project%20coordination.md)[Customer consulting](https://jobicy.com/jobs?search_keywords=Customer%20consulting.md) Sample interview questionsHow do you turn a customer’s business requirements into a configured software solution?I begin with structured discovery to understand current workflows, desired outcomes, users, constraints, and success measures. I document and validate requirements with stakeholders, map them to product capabilities, configure the solution, and use testing sessions to confirm the setup meets the agreed business process before rollout. Describe how you would handle a configuration issue discovered close to a customer go-live date. I would assess the issue’s severity, customer impact, root cause, and available workaround immediately. I would communicate the risk and options transparently to the project team and customer, prioritize a tested resolution, update the implementation plan as needed, and document the outcome to prevent recurrence. How do you manage multiple implementation projects with competing milestones? I maintain a clear project plan for each engagement, prioritize work by customer impact, dependencies, and delivery risk, and review milestones regularly. I communicate capacity constraints and emerging risks early, align on priorities with project stakeholders, and keep documentation current so decisions and next steps remain visible. What steps do you take to ensure data quality during an implementation? I establish data requirements early, define validation criteria, and test data imports or configurations against expected outcomes. I investigate discrepancies with the appropriate technical and customer teams, document findings, and obtain confirmation that data integrity and security expectations are met before progressing. How would you support customer change management and user adoption? I would identify affected user groups, understand their readiness and concerns, and connect the new workflow to specific operational benefits. I would support a practical readiness plan that includes tailored training, pilot feedback, acceptance testing, clear communications, and post-launch follow-up to reinforce adoption. Opportunity details ## About this role. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out [Life at PointClickCare](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&reserved=0) and connect with us on [Glassdoor](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&reserved=0)and [LinkedIn](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&reserved=0). **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary As part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Manager, Professional Services. ### Key Responsibilities * Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals * Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value * Translate technical requirements and execute system configuration setup * Ensure data quality, integrity, and security requirements for all customer databases * Assess and validate the implementation plan and manage communication among project stakeholders * Troubleshoot and resolve configuration issues with great attention to detail * Update and maintain training databases to incorporate new product releases, enhancements, and leading practices * Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes * Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills * In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation * Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. * Test, pilot, and document new professional services offerings * Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes * When needed, travel to customer on-site locations to lead and direct meetings and presentations ### Required Experience * Post-secondary education in business or technology related field (preferred) * Excellent communication, organizational and collaboration skills * Previous experience configuring or implementing a software solution, database testing and end-user support, preferred * Strong analytical and problem-solving skills * Demonstrated attention to detail and quality validation process adherence * Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence * Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time * Proven ability to take accountability for a project, demonstrating initiative, and delivering on * Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights * Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills * 2-4+ years in a software implementation role * Healthcare market experience, preferred ### Compensation At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $80,000 – $89,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. ### Additional Information At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $80,000 – $89,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with [Lever’s Privacy Policy](https://www.lever.co/privacy-policy). We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [recruitment@pointclickcare.com](mailto:recruitment@pointclickcare.com) PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. 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