[All remote jobs](https://jobicy.com/jobs.md)[![Tecovas logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/88b519bc-221.png)](https://jobicy.com/company/tecovas.md)[Tecovas](https://jobicy.com/company/tecovas.md) # Seasonal Customer Experience Associate Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/tecovas.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 18–18 / hourDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentContractExperienceSeniorPublished30 Sep 2026Apply before30 Oct 2026Listing views36Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Tecovas is hiring a seasonal, remote Customer Experience Associate to support holiday shoppers across email, live chat, and phone. The role resolves questions about purchases, shipping, products, style, and fit while maintaining strong service metrics and CSAT. It requires availability for extended holiday shifts, including weekends, evenings, and major holiday weeks, plus mandatory October training. The assignment is temporary from approximately October 12 through January 16, with possible consideration for a permanent role based on performance and business needs. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe core work is entry-level customer support, but the holiday volume, multiple communication channels, product-advisory expectations, and challenging customer situations create a demanding service environment. Success depends on fast, accurate, empathetic decisions while working independently in a remote setting. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$18US market range$16–$220$24 AI insightThe disclosed pay is $18 per hour, so the job-offer median is $18 hourly. For a US seasonal remote customer-experience associate, an estimated market range is approximately $16–$22 per hour, varying by prior retail/support experience, shift coverage, and location. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Live chat support](https://jobicy.com/jobs?search_keywords=Live%20chat%20support.md)[Phone support](https://jobicy.com/jobs?search_keywords=Phone%20support.md)[Order resolution](https://jobicy.com/jobs?search_keywords=Order%20resolution.md)[Shipping support](https://jobicy.com/jobs?search_keywords=Shipping%20support.md)[Product knowledge](https://jobicy.com/jobs?search_keywords=Product%20knowledge.md)[Retail experience](https://jobicy.com/jobs?search_keywords=Retail%20experience.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[CSAT management](https://jobicy.com/jobs?search_keywords=CSAT%20management.md) Sample interview questionsHow would you handle a customer whose holiday order has not arrived on time?I would first acknowledge the frustration and review the order, carrier status, and available fulfillment options. I would clearly explain what I found, provide the most practical resolution within policy, and confirm the next steps and timing in writing when appropriate. How would you help a customer choose the right boot fit when you cannot meet them in person? I would ask targeted questions about their usual shoe size, intended use, fit preferences, and any prior experience with similar footwear. I would use approved product guidance to make a thoughtful recommendation, explain exchange options, and avoid overstating certainty. What does excellent customer service mean during a high-volume holiday season? It means balancing speed with accuracy and empathy. I would prioritize timely responses, make each customer feel heard, document actions clearly, and follow established processes so service quality remains consistent even when volume is high. Describe how you stay productive while working remotely with limited supervision. I organize my day around queue priorities, response-time expectations, and scheduled shifts, while keeping communication channels open with the team. I monitor my own quality and productivity metrics, escalate exceptions promptly, and maintain a distraction-free workspace. How would you respond if a customer requests an exception that is outside company policy? I would listen carefully, acknowledge the customer’s situation, and explain the policy in a respectful, plain-language way. I would look for any approved alternatives, such as an exchange or other supported solution, and escalate to a lead when the situation warrants review. Opportunity details ## About this role. We’re passionate about customer experience here at Tecovas, and we’re looking for Seasonal Customer Experience Associates to ensure our current and future customers have the best possible interaction with our brand and product. You will be on the forefront of our customer experience function and will have a role in shaping the strategy of a rapidly-growing brand. In order to provide our customers with the best holiday shopping experience, you will be required to be flexible with scheduling and available to work during the following: * Extended holiday hours that may include early morning shifts, weekends, and evenings. * Key holiday events, including: The week of Thanksgiving (including the Friday after Thanksgiving), * The week of Christmas (including the day after Christmas), and * The week between Christmas and New Year’s (including New Year’s Day) * Mandatory training: Oct 12 – 16 & Oct 19 – 23, 9am – 1pm CT This is a temporary role with an expected start date of Oct 12 – Jan 16. Opportunities to become a permanent Customer Experience Associate may become available after the season, pending individual performance and business needs. This is a remote position available to candidates located within the United States. Responsibilities include, but are not limited to: * Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone * Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues * Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations * Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members * Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired * Partner with leadership team to create and execute new policies, procedures and customer retention programs * Maintain excellent daily metrics and CSAT. * Consistently represent the team in culture, attitude, and expertise and fully embody Tecovas’ core values. Qualifications: * BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field. * Retail or customer-facing job experience * Independent, results-driven work ethic * Ability to manage difficult customer situations in a calm, positive manner * Comfort with ambiguity and working in a fast-paced startup environment * Utmost character, honesty, and humility Part-Time Benefits: * Competitive hourly compensation: $18/hour About Us: Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through [www.Tecovas.com](http://www.tecovas.com/), Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow! Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures. Show more [Apply now >](https://jobicy.com/jobs/154253-seasonal-customer-experience-associate.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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