[All remote jobs](https://jobicy.com/jobs.md)[![Rithum logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fe3986d8-221-1.jpeg)](https://jobicy.com/company/rithum.md)[Rithum](https://jobicy.com/company/rithum.md) # Senior Implementation Consultant Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/rithum.md)ShareRemote from[Spain](https://jobicy.com/job-region/spain.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished1 Oct 2026Apply before31 Oct 2026Listing views41Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Rithum is seeking a Senior Implementation Consultant to lead technical discovery, solution design, and onboarding for strategic enterprise SaaS clients. The role owns complex implementations involving product data feeds, FTP, REST and SOAP APIs, platform configuration, and advanced client troubleshooting. This consultant partners with Sales, Product, Engineering, and Client Success while mentoring junior engineers and improving scalable enablement processes. Success requires strong client-facing communication, project prioritization, technical documentation, and the practical use of AI for recurring delivery and support work. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, client-facing technical role requiring ownership of high-impact implementations, integration troubleshooting, and escalated customer situations. The consultant must balance several complex projects while translating between technical and non-technical stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$130,000US market range$110k–$150k0$165k AI insightNo actual salary range is disclosed; the €40 monthly remote-working stipend is a benefit rather than pay for the role. Estimated US-market annual base salary for a senior SaaS implementation consultant with enterprise integration responsibilities is $110,000–$150,000, with an estimated median of $130,000; actual Spain-based compensation may differ. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS implementation](https://jobicy.com/jobs?search_keywords=SaaS%20implementation.md)[Enterprise onboarding](https://jobicy.com/jobs?search_keywords=Enterprise%20onboarding.md)[Solution design](https://jobicy.com/jobs?search_keywords=Solution%20design.md)[REST APIs](https://jobicy.com/jobs?search_keywords=REST%20APIs.md)[SOAP APIs](https://jobicy.com/jobs?search_keywords=SOAP%20APIs.md)[Product data feeds](https://jobicy.com/jobs?search_keywords=Product%20data%20feeds.md)[FTP](https://jobicy.com/jobs?search_keywords=FTP.md)[Client enablement](https://jobicy.com/jobs?search_keywords=Client%20enablement.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md) Sample interview questionsDescribe a complex enterprise implementation you led involving APIs or product data feeds.I would explain the client objective, map the required data flows and integration dependencies, define validation criteria, and create a phased implementation plan. I would also describe how I managed risks, coordinated stakeholders, tested the integration, and measured successful adoption after launch. How do you explain a technical integration issue to a non-technical client stakeholder? I start with the business impact and use plain language to describe what is happening, what is known, and the next actions. I avoid unnecessary jargon, provide an agreed timeline for updates, and document both the immediate workaround and the permanent resolution. How would you prioritize multiple high-risk client onboarding projects at the same time? I would assess each project by customer impact, launch deadlines, technical dependencies, severity of blockers, and available resources. I would maintain a visible priority plan, communicate trade-offs early, escalate material risks, and reserve focused time for the most critical technical work. What steps do you take to troubleshoot a failing REST or SOAP API integration? I first confirm the expected request and response behavior, then review authentication, endpoint configuration, payload format, headers, status codes, logs, and rate limits. I reproduce the issue in a controlled environment where possible, isolate the failing component, validate the fix, and document the root cause and prevention steps. How have you used AI to improve technical delivery or client enablement? I use AI to accelerate first drafts of implementation plans, summarize technical findings, structure troubleshooting hypotheses, and tailor documentation for different audiences. I validate all output against source data and platform behavior, protect sensitive information, and share reusable prompts or workflows with the team. Opportunity details ## About this role. Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end. Overview As a Senior Implementation Consultant, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts. All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance. Responsibilities Solution Design & Technical Discovery * Lead technical discovery and solution design during late-stage sales engagements for strategic clients * Develop complex implementation plans and ensure seamless handoffs to delivery and support teams Implementation & Client Enablement * Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements * Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP * Provide expert-level platform training and consultation to client stakeholders Collaboration, Mentorship & Scale * Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed * Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development * Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices * Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale * Use AI as a default for recurring deliverables — implementation planning, client documentation, troubleshooting research, and enablement content — and share the prompts and workflows that work with your immediate team Client Advocacy & Communication * Communicate complex technical concepts clearly to both technical and non-technical stakeholders * Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution * Take ownership of high-risk client situations, ensuring proactive intervention and resolution Qualifications Minimum Qualifications * 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients * Fluent in both written and spoken English * Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols * Advanced expertise in REST and SOAP API integrations and troubleshooting * Strong working knowledge of Excel and HTML * Demonstrated ability to manage multiple complex client projects simultaneously * Excellent problem-solving, time management, and prioritization skills * Strong communication and presentation skills for technical and non-technical audiences * Proven ability to document processes and create technical enablement materials * Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities * Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making Preferred Qualifications * Bachelor’s degree in computer science, Information Technology, or a related field * 5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients * Additional language proficiency is a plus * Experience working with enterprise clients and/or within the e-commerce industry * Familiarity with remote-based training tools * Project Management experience or certification (e.g., PMP, Agile) * Demonstrated success in developing online technical training content * A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives * Excellent problem-solving, time management, and prioritization skills Travel Required Up to 10% Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: * Partner with the leading brands and retailers. * Connect with passionate professionals who will help support your goals. * Participate in an inclusive, welcoming work atmosphere. * Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. * Receive industry-competitive compensation and total rewards benefits. Benefits * Medical, Dental and Psychology benefits * Life insurance and disability benefits * Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day * Voucher program for Transportation, Meals & Childcare * Remote Working Stipend: €40/month automatically applied in payroll * Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program * Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career. * Charitable contribution match per team member Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We’re committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the [Accommodations Request Form](https://forms.office.com/r/v1qDcUpHLw). Your comfort and accessibility are important to us, and we’re here to ensure a seamless experience as you explore opportunities with our team. Show more [Apply now >](https://jobicy.com/jobs/154301-senior-implementation-consultant.md) > Annual salary information is not provided for this position. 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