[All remote jobs](https://jobicy.com/jobs.md)[![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png)](https://jobicy.com/company/elevenlabs.md)[Elevenlabs](https://jobicy.com/company/elevenlabs.md) # Account Manager – LATAM Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/elevenlabs.md)ShareRemote from[Brazil](https://jobicy.com/job-region/brazil.md), [Mexico](https://jobicy.com/job-region/mexico.md), [Argentina](https://jobicy.com/job-region/argentina.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished1 Oct 2026Apply before31 Oct 2026Listing views30Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Account Manager role supports enterprise customers deploying conversational AI agents on the ElevenLabs Agents Platform across Spanish-speaking LATAM. It combines technical customer success work—agent design, APIs, SDKs, integrations, performance analysis, and production optimization—with commercial ownership of expansion, cross-sell, and net revenue retention. The role requires at least five years of complex B2B SaaS, developer-tools, or AI/ML account management or customer success experience, plus fluent Spanish and English. The listed location eligibility is Mexico, Brazil, and Argentina, within a high-velocity, distributed work environment. Strong stakeholder management, technical fluency, and independent execution are central to success. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires both deep technical credibility with AI-agent deployments and direct accountability for enterprise expansion outcomes. Its high-velocity culture, complex integrations, and senior customer stakeholders make it a demanding position. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$115,000US market range$90k–$145k0$160k AI insightNo actual salary is disclosed, so these figures are estimated USD annual base-pay benchmarks for a US-market enterprise technical Account Manager/Customer Success professional with AI, API, and revenue-expansion responsibilities. Actual compensation may vary substantially by the eligible LATAM country, local employment structure, variable pay, equity, and portfolio scope. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Conversational AI](https://jobicy.com/jobs?search_keywords=Conversational%20AI.md)[AI Agents](https://jobicy.com/jobs?search_keywords=AI%20Agents.md)[API Integrations](https://jobicy.com/jobs?search_keywords=API%20Integrations.md)[SDKs](https://jobicy.com/jobs?search_keywords=SDKs.md)[Revenue Expansion](https://jobicy.com/jobs?search_keywords=Revenue%20Expansion.md)[Cross-Sell](https://jobicy.com/jobs?search_keywords=Cross-Sell.md)[Spanish](https://jobicy.com/jobs?search_keywords=Spanish.md) Sample interview questionsHow have you turned technical product adoption into account expansion revenue?I establish success metrics with the customer, monitor adoption and business outcomes, and identify adjacent workflows where the product can create additional value. I then build a quantified expansion case with the relevant stakeholders and coordinate technical validation, commercial discussions, and an implementation plan. How would you troubleshoot an underperforming conversational AI agent? I would review conversation logs, containment or resolution metrics, escalation patterns, latency, tool-call failures, and user feedback. From there, I would prioritize hypotheses around prompt and persona design, knowledge quality, integration reliability, and conversation flow, test improvements, and measure the impact against agreed outcomes. Describe your experience working with APIs and SDKs in a customer-facing role. I have partnered with customer technical teams to clarify integration requirements, interpret API documentation, validate authentication and data flows, and isolate implementation issues. I translate technical constraints into clear actions for both engineering teams and business stakeholders, ensuring deployments remain tied to customer objectives. How do you manage executive relationships while also working with hands-on technical users? I tailor communication to each audience: executives receive concise outcome, risk, and roadmap updates, while technical users receive detailed implementation guidance and troubleshooting support. I maintain a shared success plan so both groups understand how technical milestones connect to business value. What is your approach to managing a revenue quota across a portfolio of LATAM enterprise accounts? I segment accounts by renewal risk, adoption maturity, expansion potential, and strategic importance. I maintain a forecast based on validated opportunities, run regular account reviews with internal partners, and use customer usage and business signals to prioritize actions that improve retention and create credible cross-sell paths. Opportunity details ## About this role. ### About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B – multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ### How we work * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. ### What we offer * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution – advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment. What you bring * 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region * Fluent in Spanish and English * Familiarity and experience with building and deploying AI agents * Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs * Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities * Excellent problem-solving, technical, and analytical skills to address customer needs and concerns * Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization * Strong understanding of the LATAM market landscape and cultural nuances * Self-motivated and able to work independently in a remote or distributed team environment #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Show more [Apply now >](https://jobicy.com/jobs/154332-account-manager-latam.md) > Annual salary information is not provided for this position. 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