[All remote jobs](https://jobicy.com/jobs.md)[![QuickNode logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/e4603221-221.png)](https://jobicy.com/company/quicknode.md)[QuickNode](https://jobicy.com/company/quicknode.md) # Technical Support Engineer Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/quicknode.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Portugal](https://jobicy.com/job-region/portugal.md)SalaryUSD 69,500–87,500 / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished2 Oct 2026Apply before1 Nov 2026Listing views37Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. QuickNode seeks a Technical Support Engineer to diagnose and resolve customer issues across its Web3 infrastructure platform. The role combines customer-facing troubleshooting with Linux administration, scripting, networking, blockchain RPC knowledge, and infrastructure-as-code practices. The engineer will reproduce incidents, document findings, improve runbooks and automation, and escalate well-contextualized issues to Engineering, Infra, Product, and TechOps. This is a remote, cross-functional position requiring ownership, clear written communication, and comfort supporting high-volume production services. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires hands-on debugging across Web3 integrations, Linux hosts, network protocols, infrastructure tooling, and customer environments. It also demands rapid prioritization and clear translation of complex technical findings for both customers and internal engineering teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$78,500US market range$70k–$105k0$116k AI insightThe disclosed yearly salary range is USD 69,500 to USD 87,500, with a midpoint of USD 78,500. The estimated US market range for an early-career Technical Support Engineer with Linux, scripting, cloud infrastructure, and blockchain support capabilities is approximately USD 70,000 to USD 105,000 annually; specialized Web3 and infrastructure experience can command compensation toward the upper end of the market range. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical support](https://jobicy.com/jobs?search_keywords=Technical%20support.md)[Blockchain](https://jobicy.com/jobs?search_keywords=Blockchain.md)[Web3](https://jobicy.com/jobs?search_keywords=Web3.md)[Ethereum JSON-RPC](https://jobicy.com/jobs?search_keywords=Ethereum%20JSON-RPC.md)[Linux](https://jobicy.com/jobs?search_keywords=Linux.md)[Python](https://jobicy.com/jobs?search_keywords=Python.md)[Bash](https://jobicy.com/jobs?search_keywords=Bash.md)[Networking](https://jobicy.com/jobs?search_keywords=Networking.md)[Terraform](https://jobicy.com/jobs?search_keywords=Terraform.md)[Incident troubleshooting](https://jobicy.com/jobs?search_keywords=Incident%20troubleshooting.md) Sample interview questionsHow would you investigate a customer report that Ethereum JSON-RPC requests are intermittently failing?I would first gather request IDs, timestamps, endpoint details, error payloads, and the customer’s reproduction steps. I would correlate those details with service logs and monitoring data, validate DNS, TLS, HTTP, and RPC behavior, and attempt to reproduce the issue with CLI tools or a local proxy. I would document confirmed impact, probable cause, mitigations, and any escalation package needed by Engineering or Infrastructure. Describe a support task you would automate with scripting. I would automate repetitive diagnostic collection for common connectivity or RPC issues. For example, a Python or Bash tool could run DNS and TLS checks, capture endpoint response headers and latency, validate JSON-RPC payload formatting, and generate a standardized support bundle. This reduces manual work, speeds triage, and makes escalations more consistent. How do you communicate a complex technical issue to a customer while an internal investigation is ongoing? I would acknowledge the impact, state what is known without speculation, provide any safe workaround, and set a clear expectation for the next update. Internally, I would maintain detailed technical notes; externally, I would use concise, customer-appropriate language focused on status, impact, and next steps. I would continue to own communication until the issue is resolved or appropriately handed off. What is your approach to turning recurring support tickets into product improvements? I would group similar cases by symptom, root cause, affected integration, and customer impact to identify patterns. I would then create a well-documented bug report, documentation request, tooling proposal, or product feedback item with reproduction steps and evidence. After prioritization, I would update support resources and monitor ticket volume to confirm the improvement reduced recurrence. How would you use Terraform and Linux knowledge in a technical support role? Terraform knowledge helps me understand and troubleshoot customer deployment configurations, identify common infrastructure misconfigurations, and collaborate effectively with platform teams. Linux expertise enables me to inspect host behavior, processes, permissions, networking, logs, and resource constraints. Together, these skills support faster diagnosis of infrastructure-related issues and more actionable escalations. Opportunity details ## About this role. Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world’s best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 110 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with offices in Fort Lauderdale, FL and Lisbon, Portugal. ### The Role As a Technical Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and, when that is not possible, translating customer hardships into actionable items for our developer team to fix. Our network services more than 10 billion requests per month, so you will be crucial in debugging the core issues customers experience with custom software, off-the-shelf tooling, and more. You won’t be alone because we expect every Engineer to spend time on customer support, on a rotating basis, to understand our customers better. We’re looking for a self-starter who is communication-focused, with a deep sense of ownership and a team mentality, to collaborate on achieving a high-quality customer experience. We’re looking for an individual who does not need constant supervision to track and reproduce customer issues. You can expect to meet daily to review customer issues, task progress, and solution design. ### What You’ll Do * Own and resolve technical support requests from customers, ranging from basic product questions to complex Web3, infrastructure, and integration issues. * Triage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, local proxies, and other troubleshooting methods. * Clearly document technical findings, reproduction steps, customer impact, and recommended next actions for Engineering, Infra, Product, and TechOps teams. * Translate recurring customer issues into actionable improvements, including bug reports, product feedback, internal tooling needs, and support process updates. * Partner closely with Engineering and other cross-functional teams to ensure customer issues are resolved quickly and escalations are handled with urgency and context. * Create and maintain internal support documentation, runbooks, troubleshooting guides, and customer-facing resources to improve support quality and consistency. * Build or improve scripts, tooling, and automation that reduce manual support effort and improve time to resolution. * Manage customer account and billing-related support needs, including refunds, credits, and charges in Stripe when appropriate. * Participate in daily support reviews, team handoffs, and support rotations to ensure strong customer coverage and shared visibility into active issues. * Help maintain a high-quality customer experience by communicating clearly, taking ownership, and following issues through to resolution. ### What You’ll Bring * 1+ years of experience in a technical support role. * 1+ year of experience in Blockchain, or equivalent personal project experience. * Advanced scripting in more than one of the following languages: Python, Go, Ruby, or Bash. * Knowledge of core internet protocols, including DNS, TCP/SSL, and HTTP. * Familiarity with the [Ethereum JSON-RPC specification](https://eth.wiki/json-rpc/API). * Experience maintaining infrastructure as code using Terraform and preferably Ansible; experience with Salt, Puppet, or Chef is also acceptable. * Expertise in managing Linux hosts. * Experience with proactive alerting and monitoring technologies. * Experience providing technical customer support using troubleshooting methods, CLI tools, and Linux. * Ability to set up software that may be unfamiliar. * Thoroughness in debugging and documenting issues for other teams. * Ability to proactively solve complex problems before they affect multiple customers. * A habit of documenting processes and sharing knowledge. The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working. During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don’t hesitate to reach out to your Recruiter. We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 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