[All remote jobs](https://jobicy.com/jobs.md) Featured [![Archive logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/4764136b-221.jpg)](https://jobicy.com/company/archive.md)[Archive](https://jobicy.com/company/archive.md) # Senior Manager of Customer Growth Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/archive.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 120k–140k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished2 Oct 2026Apply before1 Nov 2026Listing views47Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Senior Manager of Customer Growth role owns GMV growth, retention, expansion strategy, and profitability for a portfolio of approximately 15 mid-tier resale brand partners. The position combines strategic account management, commercial planning, executive stakeholder engagement, forecasting, P&L development, and upsell execution. It works closely with Sales, Customer Success, Marketing, CX, Product, and Commercial leadership to improve brand outcomes and resolve escalations. Success requires a self-directed, relationship-first operator who can manage a high-volume account book while identifying and advancing revenue opportunities. The remote role is open to candidates across the continental United States. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, commercially accountable role with direct ownership of GMV outcomes across a sizeable portfolio and responsibility for expansion, profitability, and executive relationships. The role requires balancing frequent client interactions, escalations, analytics, and cross-functional initiatives in a high-growth environment with limited prebuilt tooling. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$130,000US market range$115k–$155k0$171k AI insightThe disclosed annual base-salary range is USD 120,000 to USD 140,000, producing a midpoint of USD 130,000. This is broadly competitive for a US-based senior customer growth, strategic account management, or commercial customer success role at a growth-stage B2B SaaS or marketplace company; variable compensation and potential equity are additional to base pay. ## Core skills Skills and capabilities most closely associated with this opportunity. [Strategic account management](https://jobicy.com/jobs?search_keywords=Strategic%20account%20management.md)[Customer growth](https://jobicy.com/jobs?search_keywords=Customer%20growth.md)[Revenue ownership](https://jobicy.com/jobs?search_keywords=Revenue%20ownership.md)[GMV optimization](https://jobicy.com/jobs?search_keywords=GMV%20optimization.md)[Commercial strategy](https://jobicy.com/jobs?search_keywords=Commercial%20strategy.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[Forecasting and P&L analysis](https://jobicy.com/jobs?search_keywords=Forecasting%20and%20PL%20analysis.md)[Upselling and expansion](https://jobicy.com/jobs?search_keywords=Upselling%20and%20expansion.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[E-commerce and resale](https://jobicy.com/jobs?search_keywords=E-commerce%20and%20resale.md) Sample interview questionsHow would you build a growth plan for a brand partner that is missing its GMV targets?I would first diagnose the gap using funnel, inventory, pricing, traffic, conversion, and operational data, then align with the partner on the highest-impact constraints. I would translate findings into a prioritized 30-, 60-, and 90-day plan with clear owners, expected GMV impact, and review checkpoints. Regular communication and transparent reporting would keep stakeholders aligned and allow us to adjust quickly. Describe how you manage a large portfolio while ensuring strategic accounts receive sufficient attention. I segment accounts by revenue potential, risk, lifecycle stage, and strategic importance, then establish a structured engagement cadence for each tier. I use account plans, health indicators, and task management to identify where proactive intervention will have the greatest impact. This creates consistency across the portfolio while reserving deeper time for expansion opportunities and at-risk partners. How do you handle an escalation with a senior client stakeholder when a product or support issue is affecting results? I acknowledge the business impact promptly, clarify facts and desired resolution, and create a cross-functional action plan with owners and deadlines. I communicate candidly about what is known, what is being investigated, and when the client can expect updates. After resolution, I lead a retrospective to prevent recurrence and rebuild confidence through measurable follow-through. What metrics would you include in a portfolio-level P&L and forecast? I would include GMV, take rate or revenue, recurring contract value, variable costs, support and operational costs, contribution margin, expansion pipeline, churn risk, and forecast-versus-actual performance. At the account level, I would connect these metrics to drivers such as inventory availability, conversion, average order value, repeat purchase behavior, and marketing activity. The goal is to make investment and expansion decisions based on both growth and profitability. How would you identify and pitch an upsell opportunity to an existing brand partner? I would start with the partner’s stated goals and performance data to identify a gap that an additional capability, market, or program could address. I would develop a concise business case covering expected impact, required investment, implementation considerations, and risks. In the discussion, I would tailor the message to the executive stakeholder’s priorities and agree on a clear next step rather than treating the conversation as a generic sales pitch. Opportunity details ## About this role. At Archive, we believe great products should live many lives. We build the technology that powers branded resale for some of the world’s most beloved companies, including Lululemon, The North Face, New Balance, Dr. Martens, Peloton, and 50+ others. Our platform makes it easy for brands to keep products in circulation and for customers to shop secondhand with confidence. The secondhand market is growing three times faster than traditional retail and is projected to reach $350B globally by 2028. We’re building the infrastructure behind that shift, helping brands turn resale into a meaningful part of their business and helping consumers rethink how they shop. If you’re excited to change consumer behavior for the better, we’d love to meet you. ### About the role… You’ll own the GMV outcome for a portfolio of roughly 15 of Archive’s mid-tier brand partners, including names like Sam Edelman, Hanna Andersson, and Sur La Table, representing a combined ACV of about $1.55M with the potential to grow 30-50% year over year. This is a relationship-first role for someone who thrives managing a high-volume book of accounts, balancing competing priorities with ease, and building real trust with brand stakeholders. You’ll bring tenacity and optimism to every conversation, helping brands see the opportunity in resale and turning hesitation into buy-in. ### Responsibilities Relationship management * Build and maintain relationships with brand stakeholders across your portfolio * Run a regular cadence with brands (1-2x/month meetings, 2-4 QBRs/year) * Represent Archive to senior brand stakeholders, including executives who join QBRs alongside Commercial leadership * Navigate difficult conversations; missed targets, scope disputes, and escalations Commercial strategy * Own the growth thesis and expansion strategy for each brand in your portfolio * Lead expansion conversations within existing markets; partner with Commercial leadership on expansion into new markets (e.g. EU) * Build out analytics, forecasting, and P&L creation (line by line) to track and drive profitability across your portfolio * Develop business cases for strategic bets and pitch upsells * Partner with Sales and Commercial leadership on contract motions and pricing Cross-functional collaboration * Partner with Marketing on cross-functional initiatives, including collaborating on our brand summit and helping source and coordinate event speakers * Work closely with our Customer Success team to help resolve escalated support and site issues affecting your brands’ storefronts * Coordinate with our CX team as needed on matters that intersect with the B2C customer experience * Work cross-functionally with Product to prioritize high-impact, high-profit features for brand portfolio ### Requirements * Experience owning revenue outcomes across a high-volume portfolio of brand or client accounts, in a customer success, account management, or commercial role * Strong multitasking and prioritization skills; comfortable managing competing timelines across a large account book * Charismatic, tenacious, and optimistic; comfortable navigating pushback and selling stakeholders on new ideas * Executive presence; able to comfortably engage with senior brand stakeholders in settings like QBRs * A self-directed leader who takes full ownership of their accounts, tests new ideas without waiting to be pushed, and brings creative, scrappy problem-solving to a role where the tools you need don’t always exist yet * Fluent with AI tools and motivated to go deeper- prototyping new reports, workflows, and tooling in Claude for the team Nice to have * Experience in e-commerce, retail, or the resale/recommerce industry * Background in a high-growth B2B SaaS or marketplace environment The expected annual base salary range for this position is $120,000- 140,000, and is eligible for variable compensation. Compensation varies based on a variety of factors which include (but aren’t limited to) such as role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible for equity as well, and all employees are eligible for a full benefits package including employee and dependent healthcare and 401(k) enrollment. Archive is a Series B company backed by Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures, and was named Fast Company’s #2 Most Innovative Company in Retail in 2024. We’re a small team with low egos and high agency, working on a problem that actually matters- and having a lot of fun doing it. This is a remote role open across the continental US. We have offices in New York and the SF Bay Area, with hybrid options for those nearby. We consider applicants of all backgrounds. If you are excited about what we’re building but don’t meet some of the criteria above, please don’t let that discourage you from applying. Please note that we are unable to accept applications from candidates outside of the US at this time. Show more [Apply now >](https://jobicy.com/jobs/154407-senior-manager-of-customer-growth.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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