[All remote jobs](https://jobicy.com/jobs.md)[![Who Gives A Crap logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/389bf597-221.png)](https://jobicy.com/company/who-gives-a-crap.md)[Who Gives A Crap](https://jobicy.com/company/who-gives-a-crap.md) # IT Service Design Lead (12 Month Contract) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/who-gives-a-crap.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUndisclosedDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentContractExperienceSeniorPublished2 Oct 2026Apply before1 Nov 2026Listing views67Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This fixed-term IT Service Design Lead role connects IT and security initiatives with employee-facing service design, communications, adoption, and support readiness. The lead will coordinate change plans, improve the service catalogue and request pathways, support security rollouts, and streamline employee-lifecycle workflows with People and Operations teams. The position is non-technical in implementation terms but requires strong operational judgment, stakeholder management, and the ability to translate technical changes into practical guidance. It also includes coaching a Change & Communications Coordinator and helping them independently manage defined workstreams. The role is remote from Manila, Philippines, and is structured as a 12-month contract. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires leading ambiguous, cross-functional IT and security change initiatives without direct ownership of technical implementation. Success depends on independently identifying service gaps, aligning diverse stakeholders, and ensuring changes are adopted effectively across the business. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$135,000US market range$115k–$155k0$171k AI insightNo salary was disclosed, so these are estimated US-market annual base-salary figures for a mid-to-senior IT service design and change leadership role. Actual compensation may differ materially based on the Philippines-based remote arrangement, contract structure, local market, and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [IT service design](https://jobicy.com/jobs?search_keywords=IT%20service%20design.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Service operations](https://jobicy.com/jobs?search_keywords=Service%20operations.md)[Security awareness](https://jobicy.com/jobs?search_keywords=Security%20awareness.md)[Employee lifecycle automation](https://jobicy.com/jobs?search_keywords=Employee%20lifecycle%20automation.md)[Service catalogue management](https://jobicy.com/jobs?search_keywords=Service%20catalogue%20management.md)[Change communications](https://jobicy.com/jobs?search_keywords=Change%20communications.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Coaching and mentoring](https://jobicy.com/jobs?search_keywords=Coaching%20and%20mentoring.md) Sample interview questionsHow would you approach the rollout of a new security control that affects multiple employee groups?I would first clarify the control's purpose, affected audiences, deadlines, and operational risks with Security and Service Operations. I would then create an audience-specific change plan covering communications, training, support pathways, ownership, and feedback loops. After launch, I would monitor adoption, support volume, and recurring points of confusion to refine the guidance. How do you determine whether an IT service is ready to launch? I assess readiness across the employee journey: clear request paths, documented ownership, support-team preparation, knowledge content, escalation routes, and communications for impacted users. I also validate that likely failure points and exceptions have practical handling processes. A service is not ready simply because the technology is live; users and support teams must be able to use and sustain it. Describe how you would improve an unclear IT service catalogue. I would begin with user research and service-request data to identify confusing categories, repeated requests, and manual handoffs. I would reorganize content around employee needs and plain-language outcomes rather than internal technical terminology. I would then test the revised pathways with representative users and measure whether request routing and resolution improve. How would you coach a Change & Communications Coordinator to become more autonomous? I would provide the strategic context, intended outcome, decision boundaries, and key stakeholders for each workstream rather than only assigning tasks. Through regular one-to-ones, I would review priorities, give actionable feedback, and progressively delegate stakeholder ownership and planning decisions. This balances support with meaningful accountability and builds confidence over time. How do you manage competing priorities across Security, People, and IT Operations teams? I use a transparent prioritisation process based on business impact, risk, employee experience, dependencies, and delivery effort. I align owners on the minimum viable next step, document trade-offs, and communicate sequencing clearly so teams understand why work is being deferred or accelerated. Regular reviews allow the plan to adapt as urgent operational or security needs emerge. Opportunity details ## About this role. ### Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion! ### Funny name, serious business We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission. Basically, we’re really good at making it easy to do good. We operate scaling businesses in the UK, US, Australia and Canada. Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services. ### A bit about the role We are looking for a highly organised IT Service Design Lead to join our IT team on a 12 month fixed term contract. In this role, you will be the vital bridge that connects technical IT and Security changes to the actual humans who use them. You won’t be expected to configure systems, write code, or own technical implementations. Instead, you’ll bring structure, coordination, and momentum to how IT services are designed, introduced, and adopted across the business. You will partner closely with Service Operations, Security, and People Team (P&C) to ensure our internal systems are clear, easy to use, and well-supported. A key and incredibly rewarding part of this role will also involve providing direction and coaching to our Change & Communications Coordinator, helping them build autonomy and confidence along the way. If you worked here this past month, here are some things you might have been involved in: * Shaping the service design and change approach for priority IT initiatives—ensuring new tools are actually understood and adopted, not just announced. * Partnering with Service Operations to map out support readiness, making common IT request pathways and our service catalogue much more user-friendly. * Supporting the rollout of Security roadmap initiatives (like context-aware access) by translating technical requirements into practical, easy-to-follow guidance for impacted teams. * Establishing an engaging, non-punitive operating model for security awareness and training (including phishing simulations and follow-up support). * Streamlining the employee lifecycle (onboarding, offboarding, role changes) alongside People Team (P&C) to automate workflows and reduce manual handoffs. * Coaching our Change & Communications Coordinator through regular 1:1s, helping them own defined workstreams and manage peer-level stakeholder relationships. Let’s talk about you You’re a master of structure, curiosity, and stakeholder management You don’t need deep technical or security expertise to be successful here, but you do need to be comfortable leaning into ambiguity, getting up to speed quickly, and bringing order to complex rollouts. Practical Change Leadership You know how to take priority initiatives and organise them so plans, owners, audiences, and support needs are crystal clear. Critical Thinking You look beyond the immediate request to understand the real problem. You anticipate operational friction points and know exactly what needs to happen for a change to land well. Relationship Building You excel at building trusted working relationships across diverse teams (Security, People Team (P&C), Operations) to align expectations and support adoption. Coaching & Mentorship You know how to support team members by providing context (not just tasks) and giving them the space and feedback they need to grow their independence. Initiative & Prioritisation You can identify service gaps early and come to the table with first-pass recommendations. You also know how to focus on the highest-value workstreams without trying to boil the ocean all at once. You give a crap Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too! ### Why should you work with us? First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world. We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market-informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right). Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that. ### Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all. Show more [Apply now >](https://jobicy.com/jobs/154418-it-service-design-lead-12-month-contract.md) > Annual salary information is not provided for this position. 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