[All remote jobs](https://jobicy.com/jobs.md)[![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg)](https://jobicy.com/company/twilio.md)[Twilio](https://jobicy.com/company/twilio.md) # Carrier Deal Desk Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/twilio.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 96,640–142k / yrDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceDirectorPublished3 Oct 2026Apply before2 Nov 2026Listing views39Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Twilio is seeking a senior individual contributor to lead financial diligence and deal economics for complex carrier supplier agreements and wholesale transactions across the Americas. The role evaluates pricing, margins, volume commitments, payment terms, regulatory fees, cash-flow exposure, and nonstandard commercial risks. It partners closely with Carrier Relations, Routing Operations, Finance leadership, and executive approval committees to structure financially sound agreements and establish approval guardrails. The manager will also improve deal-desk processes, translate controls into enterprise workflows, monitor post-signature performance, and coach senior analysts. Strong commercial-finance judgment, advanced modeling, stakeholder influence, and ideally telecommunications or CPaaS experience are central to success. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a high-seniority commercial finance role requiring independent judgment on high-value, nonstandard supplier agreements with material margin, cash-flow, and risk implications. Success depends on sophisticated scenario modeling and the ability to influence senior cross-functional stakeholders amid ambiguous negotiations. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$119,320US market range$110k–$165k0$182k AI insightThe disclosed US estimated pay ranges span $96,640 to $142,000 annually depending on candidate location; the midpoint of the full disclosed range is $119,320. For a US-based Carrier Deal Desk Manager with 8+ years of commercial finance and specialized telecommunications or supplier-negotiation expertise, an estimated broader market base-salary range is $110,000 to $165,000 annually. This market range is an estimate and excludes potential bonus and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Commercial Finance](https://jobicy.com/jobs?search_keywords=Commercial%20Finance.md)[Deal Desk](https://jobicy.com/jobs?search_keywords=Deal%20Desk.md)[Financial Modeling](https://jobicy.com/jobs?search_keywords=Financial%20Modeling.md)[Carrier Negotiations](https://jobicy.com/jobs?search_keywords=Carrier%20Negotiations.md)[Supplier Economics](https://jobicy.com/jobs?search_keywords=Supplier%20Economics.md)[Pricing Strategy](https://jobicy.com/jobs?search_keywords=Pricing%20Strategy.md)[Risk Assessment](https://jobicy.com/jobs?search_keywords=Risk%20Assessment.md)[Cash Flow Analysis](https://jobicy.com/jobs?search_keywords=Cash%20Flow%20Analysis.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Executive Communication](https://jobicy.com/jobs?search_keywords=Executive%20Communication.md) Sample interview questionsHow would you assess the financial attractiveness of a carrier agreement with tiered volume commitments and changing traffic mix assumptions?I would build a scenario-based model that incorporates committed and expected volumes, rate tiers, traffic mix, regulatory pass-through fees, payment terms, and implementation costs. I would test downside, base, and upside cases, quantify margin and cash-flow exposure, identify break-even points, and recommend negotiation guardrails such as volume flexibility, price protections, or termination rights. Describe how you would handle a supplier negotiation where the commercial team wants to accept terms that create significant financial risk. I would clearly quantify the risk, explain the economic trade-offs in business terms, and present viable alternatives rather than simply rejecting the proposal. If the exception remained material, I would document the rationale, recommend mitigating conditions, and escalate through the appropriate approval process with a concise executive recommendation. What controls would you establish for a carrier deal desk? I would define standardized financial models, minimum diligence requirements, margin thresholds, approval tiers, exception criteria, and required documentation for assumptions and trade-offs. I would also embed workflow checkpoints in CRM or CLM systems, maintain a central record of commitments, and regularly review actual deal performance against underwriting assumptions. How do you communicate a complex financial analysis to executives who need to make a rapid decision? I start with the decision requested, recommendation, financial impact, major risks, and required guardrails. Supporting model details are available in an appendix, but the executive summary should make the trade-offs, scenario outcomes, and consequences of delay or inaction immediately clear. How would you use post-signature performance data to improve future carrier agreements? I would compare realized volumes, traffic mix, rates, margins, payment behavior, and operational outcomes against original deal assumptions. I would identify recurring variances and translate them into updated pricing assumptions, approval thresholds, contract language, and negotiation guidance for future transactions. Opportunity details ## About this role. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Carrier Deal Desk Manager, AMER (Commercial Finance). About the job Join the Finance team supporting carrier supplier negotiations and wholesale trading transactions. In this role, you will lead the financial assessment of complex AMER agreements, shape commercially sound deal structures, and deliver clear recommendations to executive decision-makers. While Carrier Relations leads the direct supplier negotiations, you will serve as their strategic Finance partner—owning the deal economics, mitigating financial risk, and ensuring approval quality. Responsibilities In this role, you’ll: * Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions across AMER, including those with nonstandard commercial structures. Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and other sources of financial exposure. * Build and review deal models and scenarios that show how proposed terms perform under changes in volume, traffic mix, rates, and other key assumptions. Recommend structures and negotiation guardrails based on the analysis. * Partner with Carrier Relations, Routing Operations, and other stakeholders to drive resolution of financial deal decisions, document trade-offs, and move deals through the appropriate approval path. Escalate material exceptions to executive committees with a clear recommendation. * Establish and maintain financial guardrails, approval standards, and consistent deal analysis practices across regions. Partner with systems and business teams to translate these requirements into our CRM, CLM, or other enterprise workflow controls. * Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails. * Identify recurring deal themes, risks, and opportunities, and translate them into practical improvements to policy, process, and commercial strategy. * Coach senior analysts on modeling, financial judgment, and executive recommendations. Partner with the Finance Director to build and refine how the Carrier Deal Desk operates. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements. * Strong financial modeling skills and the judgment to independently evaluate supplier economics, test assumptions, assess risk, and recommend a course of action. * Demonstrated experience leading the financial strategy for high-stakes vendor negotiations, including structuring pricing, volume commitments, cash flow terms, and mitigating nonstandard commercial risks. * Ability to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs clearly, and move ambiguous decisions toward resolution. * Experience establishing analytical standards, financial guardrails, or approval processes and coaching other analysts as a senior individual contributor. * Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems; Oracle experience is a plus. Desired: * Strongly preferred: Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations, including familiarity with carrier pricing, routing economics, supplier agreements, and volume-based commercial structures. * Spanish or Portuguese language skills are a plus. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 – $120,800. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 – $127,800. * Based in the San Francisco Bay area, California: $113,600 – $142,000. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 01/01/2027 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions) . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @[twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. 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