[All remote jobs](https://jobicy.com/jobs.md)[![Atomic logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/dfb1cc8654c3b08bce1117b36f882000.png)](https://jobicy.com/company/atomic.md)[Atomic](https://jobicy.com/company/atomic.md) # Sales Concierge Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/atomic.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 25–30 / hourDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceOpen levelPublished3 Oct 2026Apply before2 Nov 2026Listing views66Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Atomic's Intellica is hiring a Sales Concierge to engage retail customers through conversational messaging, convert leads, and recover abandoned-cart revenue for e-commerce brands. The role blends sales, customer support, and high-touch customer care, requiring sound judgment about when to sell, listen, or resolve issues. The hire will identify process gaps, maintain internal documentation, and collaborate with product teams to improve the platform and customer experience. Success depends on strong written communication, retail or customer-facing experience, comfort with software tools, and the ability to work independently in a fast-moving early-stage environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires managing nuanced, brand-sensitive customer conversations while balancing conversion goals with support and care. It also demands independent judgment, rapid tool adoption, and proactive operational improvement in an evolving startup environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$28US market range$20–$320$35 AI insightThe disclosed compensation is $25-$30 USD hourly, with a midpoint of $27.50 per hour. The estimated US market range for a sales concierge/customer-engagement role with 2+ years of experience is approximately $20-$32 per hour; actual pay can vary by retail specialization, schedule coverage, and variable-pay eligibility. ## Core skills Skills and capabilities most closely associated with this opportunity. [Conversational sales](https://jobicy.com/jobs?search_keywords=Conversational%20sales.md)[Retail sales](https://jobicy.com/jobs?search_keywords=Retail%20sales.md)[Customer engagement](https://jobicy.com/jobs?search_keywords=Customer%20engagement.md)[Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[Relationship building](https://jobicy.com/jobs?search_keywords=Relationship%20building.md)[E-commerce](https://jobicy.com/jobs?search_keywords=E-commerce.md)[Sales conversion](https://jobicy.com/jobs?search_keywords=Sales%20conversion.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[CRM and software tools](https://jobicy.com/jobs?search_keywords=CRM%20and%20software%20tools.md) Sample interview questionsHow would you handle a customer who is interested in a product but hesitant to complete a purchase?I would first ask a concise question to understand the source of hesitation, such as fit, price, shipping, or product details. I would respond with accurate, brand-aligned information and relevant reassurance, then make a clear but low-pressure recommendation or next step. My goal would be to make the customer feel helped rather than pushed. Describe a time you balanced a sales goal with a customer-service need. In a customer-facing role, I would prioritize resolving the customer's immediate concern while identifying whether the solution could naturally lead to a purchase. For example, after clarifying a product issue or recommendation, I would suggest the most suitable option only if it genuinely addressed their need. This protects trust while supporting conversion goals. What would you do if you noticed several customers asking the same question or encountering the same issue? I would document specific examples, quantify the pattern where possible, and flag it promptly to the appropriate team. I would propose a practical improvement, such as updated messaging guidance, a knowledge-base entry, or a product-flow change. I would then monitor whether the change reduces repeat questions and improves response efficiency. How do you maintain a consistent brand voice while communicating with many customers? I use approved brand guidance and product knowledge as a foundation, then adapt tone and level of detail to the individual customer. I verify facts before sending messages, avoid overpromising, and review conversations for clarity and empathy. Consistency means preserving the brand's values while still sounding human. How do you stay organized and effective during a fast-paced shift with multiple conversations? I triage conversations by urgency and purchase intent, use internal tools and documentation to avoid repeating work, and keep concise notes for follow-up. I focus on timely, accurate responses rather than rushing messages, and I flag blockers early. At the end of a shift, I review unresolved items so handoffs and next steps are clear. Opportunity details ## About this role. ### About Atomic Atomic is a venture studio and venture capital firm that builds and scales companies from the ground up. We partner with exceptional founders to launch transformative businesses across industries including AI, fintech, healthcare, consumer, enterprise software, and more. We’ve launched and scaled more than 20 companies including Hims & Hers, Exowatt, Replicant, Found, Golden Child, and Homebound. ### About Us Intellica is the sales concierge that chats with your customers via iMessage. Real humans recovering carts, building relationships, and lifting revenue the same day you go live. We deliver a 10% revenue lift, 50% reply rates, and 10× abandoned cart recovery for Shopify DTC brands doing $10M+ ARR. Install in one meeting, zero lift from your team. ### About the role We’re seeking a motivated and charismatic sales rep to join our team and play a pivotal role in engaging and closing retail sales leads. This is an opportunity to help us launch and grow a cutting-edge e-commerce AI company while mastering the art of conversational sales and relationship building. You’ll play a key role in re-engaging customers, driving sales conversions, and helping our eCommerce brands recover lost revenue. This role offers real growth potential – you’ll be joining early and have the opportunity to grow with the company as we scale. This isn’t a traditional sales role – and it’s not pure support either. Day to day, you’ll be navigating a mix of customer conversations that range from closing a sale to resolving a question to just making someone feel taken care of. The common thread is good judgment: knowing when to push, when to listen, and how to represent a brand with care and precision in every message you send. Requirements * Flexible work schedule with required weekend coverage * Able to sit and view a computer screen for extended periods of time * Strong written and verbal communication skills * Comfortable working with software tools and platforms; some technical or product experience is required ### What you’ll do * Engage customer leads through conversations that build brand and drive purchases * Navigate a blend of sales, support, and general customer care – reading each situation and responding with the right tone and approach * Proactively raise issues, flag edge cases, and surface process gaps to help improve internal workflows * Identify gaps in our internal processes and help implement improvements * Maintain internal documentation alongside your teammates, ensuring information shared across teams is accurate and up to date * Collaborate with the product team to address improvement opportunities within the platform. * Continue to raise the bar on sales, conversation conversions, and speed of execution * Adopt new technologies quickly and become proficient in executing with them ### Who you are * 2+ years of experience in retail sales, customer engagement, or related customer-facing roles, preferably in luxury or high-touch retail environments * You don’t need a playbook for every situation – you use common sense, read the room, and know how to handle customers with warmth and professionalism, whether you’re driving a purchase or resolving an issue * Motivated, organized, and capable of working independently while meeting goals * Exceptional communication and interpersonal skills * A sharp eye for edge cases and the ability to raise issues clearly and constructively * Curious and passionate about continuous learning, with a proactive approach to acquiring knowledge about products, industry trends, and customer needs * Proven ability to thrive in team-based environments and collaborate effectively * Highly organized and detail-oriented, with a customer-first mindset * Adaptable, coachable, and eager to grow in a fast-paced, ever-changing environment – someone who thrives on ambiguity and rises with the company * Analytical and closely attuned to the metrics of the business We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. —– Atomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Please review our [CCPA policies](https://www.atomic.vc/job-applicant-privacy) here. 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