[All remote jobs](https://jobicy.com/jobs.md)[![Salesloft logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/8f0ff4d3ba38b945acfa9bbe11e39be1.jpeg)](https://jobicy.com/company/salesloft.md)[Salesloft](https://jobicy.com/company/salesloft.md) # Sr. Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/salesloft.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 101k–135k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished3 Oct 2026Apply before2 Nov 2026Listing views51Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Salesloft is seeking a Senior Customer Success Manager to own retention, adoption, and net revenue expansion for a B2B SaaS book of business. The role combines proactive customer health management, product-usage analysis, executive business reviews, enablement, and cross-functional advocacy. The successful candidate will partner closely with Account Management to identify expansion opportunities and connect platform value to measurable revenue outcomes. This is a commercially accountable post-sale role rather than a reactive support position. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires senior-level commercial ownership across retention and expansion while interpreting health data and managing executive customer relationships. Success depends on balancing proactive portfolio prioritization, strategic judgment, and coordination across internal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$118,000US market range$100k–$145k0$160k AI insightThe disclosed annual base-pay range is $101,000 to $135,000 USD, with a midpoint of $118,000. This is competitive for a US-based senior B2B SaaS Customer Success Manager; estimated US market base pay for comparable roles is approximately $100,000 to $145,000 annually. Performance bonuses and other incentive plans may be offered separately and are not included in the stated base-pay range. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Net Revenue Retention](https://jobicy.com/jobs?search_keywords=Net%20Revenue%20Retention.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Executive Business Reviews](https://jobicy.com/jobs?search_keywords=Executive%20Business%20Reviews.md)[Customer Health Scoring](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Scoring.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[Revenue Operations](https://jobicy.com/jobs?search_keywords=Revenue%20Operations.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md) Sample interview questionsHow do you prioritize a large book of business when several accounts show signs of risk?I combine health-score trends, product-usage changes, renewal timing, commercial impact, stakeholder engagement, and stated customer objectives. I segment accounts by urgency and potential impact, then create specific intervention plans for the highest-priority risks while maintaining a consistent operating cadence for the rest of the portfolio. Describe how you would lead an executive business review for a strategic customer. I would begin with the customer's agreed business goals and show evidence of progress through adoption, usage, workflow, and outcome data. I would highlight realized value, address risks directly, align on next-period priorities, and finish with clear owners, dates, and success measures for both organizations. How do you identify and pursue expansion opportunities without making the customer relationship feel transactional? I focus first on demonstrated value and unmet business needs. When usage patterns, new teams, or evolving goals show that additional capabilities could improve outcomes, I build a data-backed value case with the customer and coordinate with Account Management on the appropriate commercial path. Give an example of using customer data to prevent churn. I would monitor leading indicators such as declining active users, reduced engagement from champions, incomplete adoption of key workflows, and negative health-score movement. Once a pattern appears, I would validate the underlying cause with stakeholders, establish a recovery plan with measurable milestones, and escalate internal resources when needed. How do you provide useful product feedback to Product and Engineering? I translate individual requests into structured evidence: the customer segment affected, the workflow problem, business impact, frequency, current workaround, and supporting usage or qualitative data. This helps Product and Engineering evaluate the opportunity while ensuring the customer receives transparent follow-up. Opportunity details ## About this role. Title: Senior Customer Success Manager Location: United States, REMOTE Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth. With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate. Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future. THE OPPORTUNITY At Salesloft, our Senior Customer Success Managers own the relationship that determines whether a customer renews, expands, and becomes an advocate — or quietly churns. You are the person accountable for making sure customers realize measurable value from our Predictive Revenue System, translating platform capability into revenue outcomes their leadership can see. This is not a reactive support role. You will manage a book of business proactively — using product usage data, AI-surfaced health signals, and your own commercial judgment to intervene before problems become risks and to spot expansion opportunities before the customer asks. You will be the voice of the customer inside Salesloft and the trusted advisor the customer relies on outside it. On a day-to-day basis, you will: * Own retention, adoption, and net revenue expansion across a defined book of business, translating each customer’s goals into a clear plan for realizing value from the platform. * Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize proactively — acting first on the accounts and moments that matter most. * Lead strategic business reviews with customer stakeholders and executives, connecting platform usage to measurable revenue outcomes and ROI. * Partner with Account Management to identify and drive expansion opportunities grounded in demonstrated value. * Advocate for customers cross-functionally — bringing structured product feedback to Product and Engineering and coordinating internal resources to resolve challenges. * Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance that keeps customers progressing toward their goals. This role lives at the heart of how we are Customer Inspired: every action you take is measured against a single question — does this make our customer more successful? And in the spirit of how we Lead From the Front, you’ll use the same AI-powered platform our customers use, bringing applied curiosity to how technology can scale the value you deliver across your entire book. WHAT WE’RE LOOKING FOR We are looking for a commercially minded relationship builder who understands that customer success is a revenue discipline, not a support function. You are equally comfortable running an executive business review and digging into usage data to find the signal that tells you where to focus next. You embody what we call Evidence Over Ego — you bring data to customer conversations rather than assumption, you let health signals and outcomes guide where you spend your time, and you’re honest with customers about what will and won’t move them forward. You are proactive by nature, energized by ownership, and motivated by seeing customers win. This is the right role if you want to own real commercial outcomes at a company whose platform is redefining how revenue teams operate. THE TEAM The Salesloft Customer Success organization is responsible for the retention, adoption, and growth of our customer base — the team that ensures the value we sell is the value customers actually realize. CSMs here operate as trusted advisors and commercial owners, working closely with Account Management, Support, Product, and Marketing. The team Moves as One — success, sales, and support operate with shared ownership of customer outcomes, surfacing risks and opportunities directly rather than passing them between functions. And we are relentlessly Customer Inspired: the entire team measures itself by customer success, not internal activity metrics, because a renewed and expanding customer is the only result that counts. THE SKILL SET * Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes. * Demonstrated ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets. * Comfort working with product usage data and customer health signals to prioritize action and drive decisions. * Strong executive presence — the ability to run business reviews and build trusted relationships with senior customer stakeholders. * Excellent communication skills, both written and verbal, with the ability to translate platform capability into business outcomes a customer’s leadership will value. * Experience with a sales engagement, revenue intelligence, or revenue operations platform — Salesloft, Clari, Gong, Outreach, or adjacent tools. * Familiarity using AI-driven customer health scoring, engagement analytics, or predictive churn signals to manage a book of business. * Experience partnering closely with Account Management on expansion in a shared-account model. BENEFITS: For more information about our company’s comprehensive benefits please visit: https://salesloftbenefits.com/ At Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings. We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law. If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us! ______________________________________________________________________________________________ Please note that all official communication regarding job opportunities at Salesloft will come from a @ [salesloft.com](http://salesloft.com) email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers site. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration. #LI – REMOTE It is Salesloft’s intent to pay all Lofters competitive wages and salaries that are motivational, fair and equitable. The goal of Salesloft’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Base Pay Range $101,000—$135,000 USD Show more [Apply now >](https://jobicy.com/jobs/154465-sr-customer-success-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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