[All remote jobs](https://jobicy.com/jobs.md)[![Smartling logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5089bdd4-221.png)](https://jobicy.com/company/smartling.md)[Smartling](https://jobicy.com/company/smartling.md) # Localization Operations Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/smartling.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 60k–70k / yrDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceOpen levelPublished5 Oct 2026Apply before4 Nov 2026Listing views42Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Localization Operations Specialist manages the end-to-end localization lifecycle for a portfolio of enterprise clients on Smartling's Managed Services team. The role combines client-facing operational ownership with localization project management, workflow design, reporting, and cross-functional coordination. Core work includes configuring and improving localization processes in TMS, CMS, and project-management tools while using automation and AI-enabled solutions to improve scalability. Candidates need 2–3 years of localization or translation project-management experience, familiarity with CAT/TMS tools and file formats, and strong stakeholder communication. The position is remote-first but targeted to candidates based on the US East Coast. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires simultaneous management of enterprise-client expectations, multilingual production workflows, deadlines, technical tooling, and cross-functional dependencies. Success depends on independently resolving operational issues while maintaining precise, proactive communication with clients and internal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$65,000US market range$60k–$85k0$94k AI insightThe disclosed US total pay range is $60,000–$70,000 USD, with a midpoint of $65,000 annually. A broader estimated US market range for a localization operations specialist with 2–3 years of experience is approximately $60,000–$85,000 annually; the offer sits in the lower-to-mid portion of that market, potentially reflecting the role's early-to-mid career level. ## Core skills Skills and capabilities most closely associated with this opportunity. [Localization project management](https://jobicy.com/jobs?search_keywords=Localization%20project%20management.md)[Translation management systems (TMS)](https://jobicy.com/jobs?search_keywords=Translation%20management%20systems%20TMS.md)[CAT tools](https://jobicy.com/jobs?search_keywords=CAT%20tools.md)[Enterprise client management](https://jobicy.com/jobs?search_keywords=Enterprise%20client%20management.md)[Workflow optimization](https://jobicy.com/jobs?search_keywords=Workflow%20optimization.md)[Cross-functional coordination](https://jobicy.com/jobs?search_keywords=Cross-functional%20coordination.md)[Jira](https://jobicy.com/jobs?search_keywords=Jira.md)[Asana](https://jobicy.com/jobs?search_keywords=Asana.md)[Reporting and analytics](https://jobicy.com/jobs?search_keywords=Reporting%20and%20analytics.md)[AI-enabled automation](https://jobicy.com/jobs?search_keywords=AI-enabled%20automation.md) Sample interview questionsHow do you manage several localization projects with overlapping deadlines and changing client priorities?I establish a clear intake and prioritization process based on due dates, business impact, dependencies, and available linguistic capacity. I maintain a visible project tracker, communicate trade-offs early, and provide clients with timely status updates and recovery options when scope or timing changes. Describe how you would improve an inefficient localization workflow for an enterprise client. I would first map the current workflow, gather data on turnaround time, error rates, handoffs, and recurring blockers, and validate pain points with the client and internal teams. I would then propose targeted improvements such as TMS automation, revised file-preparation standards, streamlined approvals, or CMS integrations, document the new process, and measure results after implementation. What experience do you have with TMS or CAT tools, and how do you use them to support quality and scale? I use TMS and CAT tooling to manage translation memories, glossaries, workflows, assignments, and quality checks across multilingual content. I focus on consistent configuration, clear linguistic assets, automated validation where appropriate, and reporting that identifies quality or throughput trends requiring action. How would you handle a difficult conversation with a client whose delivery is at risk? I would communicate promptly, explain the issue factually, clarify the expected impact, and present practical options with their associated timing and quality considerations. I would remain accountable for coordinating the recovery plan, provide regular updates, and document root causes and preventative actions after delivery. How do you work effectively with engineering, QA, vendor management, and client stakeholders? I tailor communication to each group's needs while maintaining shared goals, ownership, deadlines, and decision records. I translate client requirements into actionable operational tasks, surface dependencies early, and use structured status reporting to ensure all teams have the information needed to deliver successfully. Opportunity details ## About this role. ### Overview Smartling is an AI-native translation platform that’s redefining how the world’s biggest brands go global – ranked #3 on Fast Company’s Most Innovative Companies list. We’re growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we’ve spent years building it into the core of our platform – and we’re just getting started. As a Localization Operations Specialist on the Managed Services team, you’ll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships. We are looking for a hire based on the US East Coast at this time. ### You Will * Act as your clients’ embedded localization operations expert, serving as the primary operational point of contact and trusted advisor for assigned accounts. * Foster strong stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to ensure the successful execution and continuous improvement of clients’ localization programs. * Design and optimize localization processes within Smartling’s platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client’s unique requirements, including effective use of AI tooling where applicable. * Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks. * Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency. ### You Have * At least 2-3 years of experience in localization or translation project management, ideally within a managed services or agency environment * Solid understanding of localization file formats, content types, and CAT/TMS tooling * Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally * Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent) * Experience coordinating with cross-functional teams across engineering, QA, and vendor management * Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones * Strong written and verbal communication skills Preferred but not required * Hands-on experience with Smartling or other TMS platforms (such as Phrase, XTM, or MemoQ) * Experience supporting enterprise or SaaS clients in an operational or customer-facing role. * Fluency or working proficiency in a second language * Interest in language, technology, or global content strategy ### You Are * Accountable. You take full ownership of your accounts, addressing issues promptly and documenting root causes and preventative actions for future improvement. * Customer-Focused. You understand that client deadlines and requirements are real business commitments and consistently approach them with urgency, accountability, and care. * Adaptable. You adjust effectively to changing scope, priorities, and unexpected client inputs without losing focus or execution quality. * Communicative. You proactively stay ahead of client needs by sharing status updates, surfacing risks early, and contributing insights, guidance, and best practices. * Process-Driven. You adhere to established processes while actively identifying opportunities to improve efficiency and consistency. ### You Will Enjoy * Freedom 🏡 – we are remote-first * Growth – an opportunity to learn and advance your career * Wealth 💰 – we offer competitive salary and 401(k) + company match * Wellness – health insurance; free medical plan for you and your family * Balance – flexible PTO + 11 holidays; generous parental leave * Culture 🤝 – an energetic, value-driven, and fun culture and team spirit * Bonus – employee referral program and Apple equipment Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. The United States total pay range for this role is $60-70,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed. We use E-Verify platform for work authorization verifications. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction- and clutter-free) background. Show more [Apply now >](https://jobicy.com/jobs/154543-localization-operations-specialist.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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